CVS Pharmacy

Pharmacy tech Teri is amazing. She always knows what to do and who to call to get the best deal on your prescription. I’ve been going here for 10 years and I know I can always count on their friendly service.

Wow. Rough reviews for the ol’ CVS pharmacy. I have been filling my scripts at CVS for about 5 years. Previously Albertsons La Costa (which has a nice crew of staff too). I have certainly hit a few big lines at CVS at the peak pick-​up hours ala 4:30 — 6:30pm or when a local retirement center shuttle arrives (btw, if you see their van out front, just come back another time!) However, I honestly like the people who work at CVS pharmacy. It’s definitely a busy place and I presume they would be happier with another Pharmacist to fill scripts, but they have always been helpful and kind. They remember my name (albeit a unique name), they call if there’s a problem, they contact my Dr for me, they have even given me loaner pills when my Dr is tardy refilling a long-​term prescription. You get what you give~ a smile, a smile. Try it.
When they are crazy busy, I try to come back or hit Gordy’s Bakery, Best Nails, or Smart & Final. Sushi Bros is super good too.

Absolutely the worst service you could ever imagine from this CVS. The pharmacy staff could not be more rude or condescending. Take your business elsewhere as if they are doing you a favor to take your business.

This pharmacy needs some TLC and if not more staff, then more determined and efficient staff. I always seem to be having to wait after their given time. Its a pharmacy… People could be very time sensitive when it comes to receiving their medication. Take it up a notch

They have been very good to me over the years I have been coming here. I like the text notifications when prescription are ready. Store is well stocked & people have been friendly. When product is out of stock or not routinely stocked they have readily ordered it for me.

This is the worst of all CVS stores in the area.
The pharmacy check – in counter looks like hoarder central. Employees are apathetic and won’t do one thing beyond necessary.
I needed a particular generic and was told 4 separate months by 3 different pharmacists that they couldn’t get it and no CVS carried it.
I went to Encinitas Blvd. No problem! They had it on the shelf and asked me to call a few days ahead each month so they could order enough for my refill.
I finally spoke to the store manager who spoke to the pharmacy mgr. Of course they can get it. They just weren’t willing to make the order for me…
I had to return an item at the front last week. Another cashier from another line starred SHOUTING about my return. Everyone in line was in shock at how rude she was. And the shift manager handling my return said nothing!
The store is dirty, disorganized and no one helps you on the sales floor.
All in all, they act like they’re doing you a favor by letting you shop there…
Go to Encinitas Blvd. It’s a mile away and the store and people are 5 star +…

My son developed a fever and headache last night and needed some antibiotics. It was called in at 7:30. I waited till 8:30 to head over there. When I arrived, the clerk couldn’t find the prescription in the system. She asked me to check with the «drop off» window to see if they could find it. I had to check with the «drop off» window to see if they could find it. So I walked down to the other side of the counter… What. She couldn’t help me out? It’s not like it’s a whole different building or anything. Very strange. If I wasn’t feeling stuffed up and tired myself, I really wouldn’t have minded the wait. But not feeling well, it was kind of annoying…
Anyway, so I walked down to the other side of the counter, waited behind another customer while the gal behind the counter was finishing off his order. It took a while, and I know they were busy in the back filling orders, but no one else was in the pharmacy. So I waited some more.
Finally, someone called me up and asked for name and date of birth. I gave her the info for my son and she still couldn’t find his meds. I said it was called in over an hour ago. She proceeded to pick up the phone and checked the messages. Sure enough, I noticed her writing down my son’s information. I know they’re busy, but you’d think they’d have a system in place that would get the messages off of voice mail in less than an hour.
The only saving grace here was the pharmacist who helped me out. Anh is the pharmacy manager and after she finished writing down the message regarding my son’s medicine, she pulled the medicine off the shelf and tagged it with my son’s info instead of making me wait in the cue to be filled. Normally that would take up to 30 minutes or more if they’re busy. That was greatly appreciated. She also was easily able to direct me to some over the counter meds that I was picking up to help alleviate other sick members of the family.
Overall, a solid 3 stars, but could have been worse if Anh didn’t help out and expedite the process.
Keep on Unilocal’n!

Review for pharmacy only, not the store.
The worst of all the pharmacies in terms of service. I had a prescription called in from my daughter’s pediatrician. Almost an hour after it was called in, I was told it was still processing and it would take another 15 – 20 minutes. At the moment I’m typing this, I’m sitting here waiting-​still. I usually go to the cvs on Encinitas blvd. Much better customer service but they didn’t have the prescription I needed so I’m stuck here. Also the apathy of the pharmacy employees from behind the counter is ridiculous.

Jennifer H. Christ their checkout line is so backed up. Have put my stuff back and walked out so I wouldn’t have to wait 30 min. to be checked out by an incompetent cashier

This is the first I have ever planned on switching my prescriptions out of CVS. I’m sure they’re busy but I have ever experienced such rudeness and disinterest from pharmacists. Some of the folks at the pharmacy registers were kind but that unfortunately didn’t help the process. Sick and super pregnant I was actually weepy based on my interactions and apparent total lack of concern for me as a customer.

I HATE this place. Been coming here for almost 10 years and have never once received polite customer service. They have lost my prescriptions, always loudly announce my medications, walk away as I ask questions, and are terribly unorganized.

Stop calling me every single day!!! So annoying. The only reason they deserve one star is that they are open 24 hours a day.

If I could give zero stars I would. The service at this chop shop of a cvs pharmacy is baffling. The pharmacy staff couldn’t try harder if they wanted to at sucking at their job.
It’s disappointing because I’ve never had any problems and always have found Cvs to be on their game. The store in general is just completely run down, which makes me think «wait, where am I?» the second I walk in the door.
This place needs some serious work!

They are chronically understaffed and often disorganized. There is often a long wait to pick up medicines at the pharmacy or to pay at the checkout counters. Almost every time I go to pick up medications for a relative there is a mix-​up with the insurance, they can’t find the prescriptions, or they’re not ready when they are supposed to be ready. The only thing that works relatively smoothly there is the automated RX renewal system, undoubtedly because it bypasses the humans for at least part of the process. The only reason I’m not giving them one star is that some of the people who work at the pharmacy are nice and somewhat helpful. Too bad the company is too cheap to hire enough employees and to train and/​or pay them well enough to make the place work efficiently.

I will not be going to this pharmacy anymore. They are super slow and rude! I like Rite Aide better

Awful, a few competent people there but some employees are the most disgusting people I’ve ever come across. Avoid the beast named Rosie at all costs.

This used to be a Long’s and now it’s a CVS that’s literally right down the street from a much better CVS :). This one is your standard dingy, small drug store. It’s got a lot crammed into it, the help isn’t the best or the most knowledgeable and you feel kind of dirty after shopping there. Best to head down Encinitas Blvd to the other CBS, in my opinion