Dairy Queen

This place is filthy! Walked in… Nobody working there, waited a long time… Looking around noticed it looked like nothing was cleaned in weeks. Left and had someone come find me at the store next door to tell me they could help is if we wanted to come back. Decided to pass. I don’t think this place would pass a health inspection.

Poor kid behind the counter is alone on a Friday night. 20 minute wait to order. Second time in a row. What is the deal with the management?

We came for dessert following an event. DQ was about to close in about 20 mins. We walked in and wasn’t sure what to order. It’s been years since I’ve been to DQ. I wasn’t interested in a big dessert and was surprised that they started offering mini cups for the Blizzard.
I ordered the mini cup for $ 2.50 and it was perfect just to quench my tastebuds. I ordered the Oreo cookies Blizzard with extra Oreos. They dude didn’t charge me for extra Oreos. YAY!
If the staff turns over your Blizzard and it doesn’t stick and comes out of the cup then it’s free. Well mine stuck so no freebie for me.
The Blizzard was delicious…

Typical Dairy Queen tucked inside a plaza. It was kind of hard to find in the dark because the parking lot wasn’t very lit.
I ordered a chocolate sundae, my husband ordered a dipped cone, and my friend ordered a blizzard. It came to be a little under $ 8. Not bad!
The service was okay. Nothing really stood out to me here except maybe a couple of the tables were dirty.

I have been ordering 5 ice cream cakes a year for the last 20 years from this location. We love the taste and the crunchy middle layer, but the last two years, the lettering on them has gone sharply downhill. Take a look at the picture I just posted. It looks like a 5-​year old did it. It makes me laugh every time I see it! We have a sense of humor about it, but if you want a cake that looks good, you’re not likely to get it here.
The two young male employees are pretty unmotivated. I’ve tried to call to order a cake over the phone during business hours, and no one answers; drove over 5 minutes later, and there were two male employees there, ignoring the ringing phone, moving like molasses.
Sorry guys, but your work ethic needs improvement. You must be the new owner’s sons or nephews.

We just re-​visited the DQ and it was a turn around. I’m so happy that the owners fixed the freezer, hired new employees and resolved their plumbing issues — the place was packed, the owners were behind the counter and the new employees were friendly and hustling through orders. Great job!

Dont bother coming here if its 30 minutes untill closing, they ALWAYS closs 30 minutes early. Have come in 2 nights in a row at 9:00 and them already be completley shut down.
Fucking bullshit. Dont ADVERTISE that your open unril 9:30 IF YOUR NOT OPEN. Will NOT be returning here.

Dairy Queen, a cheerful delicious land of blizzards and happiness, right? No. Apparently not to the employees. I wish I got their names, but the two girls (one had purple-​ish hair) who were working behind the counter last night (4 – 22) were so incredibly rude with HORRIBLE customer service.
It started off with one girl behind the counter by herself. There wasn’t much going on, but there was enough to where I asked, «oh man, are you stuck here all by yourself tonight?» The girl replied, «no» and said the other girl was on break. A very long break. While customers waited.
After waiting forever, I finally got my banana cream pie blizzard with peanut butter cups added– my go to. The 2^nd girl had come out of the back and must’ve made it and handed it to me. Guys, it was a dripping gooey mess and, while normally I don’t give a crap, she didn’t flip it upside down! Because of the wait, and rudeness already, I said, «I don’t think this will flip upside down!» Girl #1 says, «Yeah it won’t.» Soooo, I get one next time for free, right? Girl #2 says, «Well you put too many toppings.» Are you kidding me?! I have never gotten anything other than what I ordered and every other Dairy Queen practically throws the blizzards around to display the whole upside down thing! THEN, the girls try to tell me that they don’t know how to give a free blizzard. Um, what??? It’s a friggen coupon for next time– just like it says from the cardboard advertised blizzard dangling upside down from your ceiling!
All in all, they braved the journey around the corner to get me a coupon and made sure to make faces at each other and roll their eyes the whole time.
I get it, you’re prob in high school, working at DQ, but these girls were exactly the examples of the lazy, disrespectful youth that needs a f’ing spanking once in a while.

I’m responding to once again about the Dairy Queen on Encinitas Blvd… The manager or owner of DQ responded to my Unilocal review. He stated that he was going to send me a gift card to come and try DQ again. He never sent one. I did not review DQ to get a card but to tell of my disappoint on several things that happened on two different occasions. If that is how he handles his customers it makes sense that his team members do the same poor job…

When you need a Blizzard, you need a Blizzard. What can I say?
This DQ location is pretty depressing, not gonna lie. Super awkward location and a pain to get in and out of the lot. Everything else in the strip mall, except Mexico Viejo (I think) is closed at night so the place is poorly lit. The inside just always feels a little sticky and humid to me (is that weird? yes!). It is better in there since the renovation, but doesn’t feel tremendously fresh, clean, and open.
The employees do their job, but are not super friendly or enthusiastic. The wait for your items is usually longer than it should be.
I only come in a few times a year, when the Blizzard craving hits, mostly because the place doesn’t make me want to come in on its own.

Wow only one employee on a hot Sunday at 2pm, it took forever! Whoever manages this place has zero business sense.

Used to be good. last time I went there was sign on the window said back in 10 minutes. Okay 10 minutes from when? Lol. So I left to go to Fosters Freeze by Target. guess what? Not there anymore. I drove back to Dairy Queen and it was open. Two people in line. Great! Should be quick. Nope. Lady in front of the line turns to me and says, «good luck on getting a cone». I shrugged it off. After listening to her complain and demand her money be credited back to her card the soft serve machine started working again. She stormed out but I stayed and got my chocolate shake and a cone. It did take a long time. I wanted it badly.
This dairy Queen used to have full menu. Burgers, fries, chicken sandwich etc… It’s bare bones now. I think they still have hot dogs.
This is pretty much all we have to chose from that I know of. Sigh!

I brought my family here tonight for a special treat and walked in at 8:44 pm. The girl behind the counter said «were closed.» I asked what time they close and she said 9pm. I told her that wasn’t for another 15 minutes. She then said that their system said differently. As we were leaving very disappointed more customers walked in and were also turned away. We will not be coming back as customer service was horrible. Thank god Swirls was open!

Worst customer service I have ever experienced.
When we walked in there were no customers in the restaurant and one female standing behind the counter. She stared at us as we walked from the door to the counter, but never said anything or acknowledged us. As I approached the counter I said, «hi» and she still said nothing. A «hello» or «how can I help you» or «thank you» would have been nice, but the only thing she ever uttered was our total.
One of the items we ordered was a small chocolate sundae. The chocolate syrup looked very strange, and when my son tried it he said there were chunks of something in it. I tasted it & it definitely wasn’t what DQ chocolate syrup is supposed to be. It was very gritty, with large pieces of something crunchy in it. I politely asked the employee if this was the regular chocolate syrup and she said, «yes.» I told her there were chunks of something in it and it didn’t taste right. She said (with an attitude), «well, it is the right one.» I asked if we can just have plain ice cream instead and she just glared at us. She finally grabbed another cup to fill, then, with the same bad attitude, stated that next time she was going to have to charge us because no one else has complained about it. I told her it didn’t matter if no one else complained, I was complaining. She stated again that next time we would be charged. I told her it was ridiculous that she would serve a bad product then expect the customer to pay twice for it, and that I’ve been to several Dairy Queens and this is not what the chocolate syrup is like. Her response was that this is not other Dairy Queens and I was the first person to complain about it. I told her I couldn’t believe she was arguing with me over a $ 3 ice cream and that her customer service was terrible. She responded by walking away and picking up her cell phone.
I was willing to overlook the lack of a «hello» or «thank you,» but arguing with a customer over an item that costs less than $ 3 is beyond ridiculous. It would have been so simple to just replace the ice cream & offer a «sorry about that» (even if it wasn’t sincere). Instead, this establishment lost a customer over less than $ 3.

Love DQ! But they need to hire new people! The same two girls are always arguing with each other and never get my orders right! Disappointed with new Encinitas DQ! Management needs to train there people right! I also wanted to say I had been contacted by owner and he told me I could go in and pick up a gift card for my troubles but every time the staff doesn’t seem to know anything about this! I tried contacting him months ago to no avail and sent him my address to send me the card but never was sent one! Still a fan and glad those girls are gone!

Staff is always friendly and they make good ice cream. But there is always something broken. The front door has been broken for months and this time the soda fountain was down. It’s just annoying, the owners should spend some money and bring this location back to life.

I love DQ. This one was clean and very tasty. Also I got received a gift card for this survey.

It is hard to beat Dairy Queen’s vanilla soft serve ice cream. Some of my earliest memories are of going for a chocolate dipped cone. Thankfully, I’m able to share that experience with my kids.
The remodel was an improvement. The current management has put together a great staff. The guys working the counter are friendly and make you feel welcome during your visit.
This location is small but they have the normal Dairy Queen menu with both hot and frozen items. For me, they are always about dessert. Usually, I keep it simple with a cone but their Blizzards are definitely delicious. Mmmm, I may need to go get me some ice cream…

This place is always out of something. I also just watched a customer get turned away an hour before they were supposed to close. Garbage.

I love this Dairy Queen!
It’s like 4 blocks from work, which is awesome.
And the woman who I believe is the owner? not totally sure, but she is so sweet every time I’m in there.
Plus, I mean who doesn’t love the vanilla soft serve here?