Frazee Paint & Wallcovering

Went in today to pickup paint for my soon to be nursery, the two gentleman in the store were attentive and helpful! I was out of the store in less than 10 minutes, will be back when I need more paint.

They charged me $ 48 for a gallon of Frazee interior latex. It is good paint but you can by something of similar quality at Home Depot for about $ 30. There appears to be a giant markup for customers who are not contractors, i. e you are not welcome here.

Had a wonderful experience at this store yesterday and was assisted by two very helpful gentlemen at the store — I believe their names were Ralf & Jose. I needed some more of some very old paint that was originally used on the walls and it was a Frazee can, so went here and they were able to get me more of the same color, as well as help me with another custom paint color issue I had. I decided to write a review because I was nervous going in, given the very different previous reviews here and also because I don’t have a lot of experience with paint and paint stores.

Horrible!!! I made a mistake and got a small can of paint that was the wrong color for $ 17. The next day I took it back, but since they don’t do returns, they were going to tweak the color to be correct. I came back 24 hours later, and no one did anything! They then informed me they could not change the color but could offer me 50% off the correct paint color. I understand this is a business to make money, but even if the company absorbed giving me the extra can of correct paint color, they would still make money. Plus, I would continue to come in to buy more paint for different parts of my house. They have now forever lost a costumer. What a ridiculous business practice!!!

Time to touch up the fence

So incredibly helpful. Going back for all my painting needs!

Maybe it’s because i’m not a professional contractor or painter/​etc., but every time i’ve come here I feel unimportant and stupid. Today, I was picking up some white paint for touch-​ups on a wall in my house, and when I asked, after looking first, if they had a card with their whites on it, «Gael» handed me one and said «that’s only some of them» then turned away to play with a computer, not bothering to explain any further. After I waited, looking at the card, I asked about pricing on a gallon of matte of the color I specified, and Gael’s response was «Well we have all different kinds, some for 20 up to 35,» and then she again turned away to play with the computer. There was no one else present to help. I tried asking about the differences between the different kinds, still not knowing how many kinds there actually are or their exact prices and stating «I’m not a professional painter, I don’t know what the actual differences are», and she just said, in a very rude tone, «it’s like bread, there’s different kinds,» which offered absolutely no explanation as to the differences between the kind of paints they have for sale. I just stared, not wanting to say «what is your problem?» or something worse, but feeling like I should have. Finally, after many minutes of trying to pry information out of Gael and being treated like an absolute inconvenience, a younger male employee walked over (Where was he before? I do not know.) and gave me more information on the differences, ie. finger print removal, durability for cleaning, etc. Information the ornery lady could have told me and surely knew herself. Having wrapped up my transaction in less than a minute now that I had proper help, I left, thinking what a rude place. I’ve only gone here because I try to match the color of paint already on my walls but I really dislike having to deal with their employees like Gael.

My daughter had just moved out of the house and I needed to freshen her room with a new coat of paint. I had purchased Frazee paint previously and had thought it a superior brand over the Home Depot product. I went into the Encinitas store with a color swatch and some questions about what I needed as far as finish. I was greeted at the door with a friendly hello and got helped immediately. As a result of the friendly knowledgeable staff, I was able to get the right color, the correct finish, and the tools needed for the job quickly.
As a result I was able to finish the room in a few hours and had all the right equipment.
I had occasion to return a day later for another small tool. Another friendly staff person was helpful on this visit as well. I really appreciated the kindness and professional advice given this novice.

I had a painter starting Monday and I had to get him set up with paint just as I was leaving for a business trip to China. Left to the last minute of course because they were closed Sunday and I spent Saturday with the kids at the WIld Animal Park.
I called Frazee in Encinitas from San Francisco airport with the paint colors and codes left by my home builder. The salesman walked me through the paint choices over the phone, confirmed he understood the colors, took my credit card details and had the paints ready to collect within an hour or two. My painter went down and picked them up and was able to start work that day.
All in all they made what could have been a really awkward situation really straight forward.
I’m leaving one star off because I think I paid top dollar for not having an account there. I ordered a lot of paint, a small promo/​discount wouldn’t have hurt.