Olivenhain Self Storage

Update: Chris, the manager, has been extremely accommodating throughout what has been a very unpleasant process. He immediately offered to reimburse us for the cutting board and wrote me a very kind apologetic card. Luckily, we caught the mold early so only our cutting board and a couple other wooden kitchen utensils had visible mold. However, to be safe, we went through and bleached all our kitchenware, picture frames, and wound up washing then donating the majority of our clothes.
Not including the time my husband, father in law, and mother in law took off work, we spent about $ 823.59 on cleaning supplies and additional racks, new air and moisture resistant plastic bins, and dry cleaning what few dry clean only items we couldn’t bear to part with. Considering our rent was about $ 89/​mo that’s about 9.5 months of rent at Olivenhain. Chris was kind enough to offer us a 10% discount on our newly higher rent price and to reimburse us for the dry cleaning.
My advice to those thinking of storing long-​term with Olivenhain, especially through the winter season, is to seal everything in moisture and air resistant plastic bins with smaller desiccant packs and to buy the giant desiccant packs that they sell in the main office. Even though we had racks, plastic bins, and we had cleaned everything before storing it, or put our wedding gifts, in packaging, straight into the unit, we still wound up with mold.
Although we looked into temperature controlled units at other companies, we are choosing to stay with Olivenhain for their exemplary customer service.

Olivenhain Self Storage in Encinitas has easy access and the units are clean, well-​maintained and secure. We stored antiques, household items and even several cases of wine and all were in good shape over the many months we used the storage during a move and a remodel. The staff is friendly and helpful. We rented a ground-​floor 10×10 and we think they are more convenient than the cheaper units on the second floor. We recommend Olivenhain based on our experience.

I needed a storage unit with just a day’s notice. Not only did they get me a great unit, they recommended to me a mover that worked out perfectly. The place is immaculate, convenient, and they service was top notch. Thanks for making my first storage experience a great one!

These guys are just GREAT! You can’t ask for more. The customer service here is beyond nice, I feel so lucky I found them in my area. The manager Chris, Joey and Don have answered all my questions, provided best advice and accommodated my move in time based on my lease termination. They very kindly showed me around the units available in a cute golf cart. The units are clean, (concrete and metal) no smell and good ventilation. Further more, they let you borrow a truck for FREE for moving in and out of the storage unit! Seriously? Self Storage Olivenhain is just the BEST.

I went into the office at 6:00 on a Friday, and despite being close for the day, they showed me a unit and stayed to get me a unit for the weekend. Units are really clean! Nice place with a good friendly staff.

I can’t say enough good things about OSS. I have been a long time renter (8+ years) and have been impressed since day one. I left a stroller out of the storage unit one night, (it was dark and I drove away). By the time I got home there was already a call and they keep it safe for me. They are always available for questions and ready to help at the drop of a hat. I recommend them above and beyond everyone else!

I Only take time to write a review, if it is worth my time. That is, if the establishment is wonderful or horrible. Olivenhain Storage is the best! The managers know my name; they are courteous, friendly, easy to contact and work with, willing to help and go the extra mile. The place is well guarded, top security, clean, accessible, convenient. There are units there in every size and the place was cool on the hottest summer day. I was comfortable storing my things there and highly recommend this facility to anyone who wants a safe storage unit in a great neighborhood. The customer service is the thing!!!

After a thorough search of storage facilities in the North County area we picked Olivenhain Self Storage and so glad we did. Security is above and beyond anything I have experienced in past. The area is incredibly clean and well lit. Chris Woods, the facility manager leads an extremely disciplined and professional team who run it like Fort Knox. If you are looking for a storage facility for your valuable or just about anything else, LOOK NO FURTHER!
These guys are the real deal. (note: this is my first review on Unilocal and normally don’t take the time to write reviews, but their service was so awesome, I felt compelled)

I have had a storage unit here for over a year and love it. The staff are always helpful and responsive. I am not sure why there is even one bad review except to say that perhaps there was some sort of miscommunication. The place is always clean, the elevators always worked when I was there, and they always had dollies. My last storage place was always a hit or miss with the dollies.

I am already a return customer — and will return again! I’ve been pleased (twice now) with everything about this business. For first impressions, I’ve been greeted with smiling faces and a desire to help with my needs. The facilities are always clean and fresh, even dust-​free. There’s soothing music in the building, which I enjoy a lot. It is kept quiet, temperature-​controlled to preserve your items, and secure — and there’s is always an employee right there to assist with anything you need. The business aspects have been terrific — the ease of beginning the business relationship, the explanations for the gate, the lift, accessibility, hours, along with automatic payments and billing, and termination. Everyone is pleasant, efficient, professional, and just really good-​natured. I’d call it something like «old-​fashioned values» — but really, it’s just «good business values» and exceeds the current standards. They are entitled to take pride in this business Please — keep up the great work and business — it’s refreshing to meet and work with you folks, and I appreciate all your help and friendliness. I just know I’ll be back again in the future !

I have used many storage places all over the country. Chris and Carlos are extremely helpful! The units are clean and safe, the location is really convenient and access is easy.
I’ve spoken with Chris over the phone prior to renting the unit, and after I signed up, when I had additional questions. He is very well informed, and happy to go the extra mile to help.
Carlos was helpful choosing the unit that would suit our needs best. He was happy to spend as much time as we need to make the right decision.
Not only will I continue to use Encinitas self storage I will highly recommend it to anyone who needs storage in our general area.
Kudos to Chris and his team for excellent customer service!

Seriously I was blown away by this place and the Manager Chris. We relocated from Los Angeles to San Diego. We had to move our business and house, which was no easy feat. The driver of the movers we hired was weak sauce. After 2 attempts at trying to get the moving truck into the facility he gave up. It would have taken hours to move our stuff into storage because he ended up parking on the street. Chris the manager there, went above and beyond. He actually used his own truck and drove down to the moving truck, let them pack up his truck, and drove to my storage unit. We had so much stuff to put into storage I think Chris made at least 4 trips. Chris is seriously one of the most amazing managers ever! That was some of the best customer service I have ever had! Everyone else here is also super nice and the facility is great. I highly recommend Olivehain Self Storage.

My wife and I used Olivenhain Self Storage (OSS) by renting a 10’x10’ storage unit to help prepare for the sale of our house and for the resulting move. OSS is extremely clean on both the interior and exterior. We were always able to park at the exterior door closest to our unit. There are several utility carts available to help move items from your car to the storage units. Most importantly, the staff was very friendly and helpful. They even made good suggestions about the duration of our rental which ended up saving us money. I recommend checking out OSS if you have storage needs in the Encinitas or La Costa areas.

You won’t find much nicer people. Anywhere. They have great inspiring or empowering quotes out front as you enter. the prices are fair, it’s clean, and it’s safe. what else? I see some guy didn’t like the computer there… whatever? There’s always someone there in the office to help you immediately if there not with someone. Get over it, AJ

We are currently using this storage unit and the customer service has been fantastic. Easy to get in and out, friendly reminders of upcoming holidays, and the office staff will return calls quickly. The current manager is efficient and willing to help whenever. Whenever I need storage will we use these guys.

I store an RV here and have been very happy with the kind service of Felix and Renee. First, I was pleasantly surprised to receive a call about a spot opening up after having my name on a waiting list for a very long time. They never forgot to call me! Next, they made sure my RV fit under branches and trimmed where needed. Lastly, whenever I pop into the office they offer water right away and are always very friendly. The site is spotless and run so very well. Keep up the good work–

I needed a couple of months to store some items while we figured out what to do with them. I rented a small storage room and got a pretty good deal. The place was clean and the people behind the counter were very friendly and helpful. They have rollig flatbeds to help so you dont have to carry the really heavy things. If I ever need storage again or if my hoarding husband needs more space I will definitely be coming here for all of my storage needs!

Whatever you do, don’t use these guys!!!
I used them for 2 months and that I was all I could take of their really bad or non existant customer service. Every time I went to get something out of my storage unit, I would find they hat put one of their RED Locks. This is for people who haven’t paid their bill. However, I had paid my bill in advance. They were so jacked up in their accounting program that they kept thinking I hadn’t paid. After the third time this happened, I called and asked to have the manager call me. He never did!!!
When I went to sign out of the storage for good, the manager was there. I epressed my dismay with their service. He made it very clear he could care less about the service.
That’s the bottom line really, they just don’t care!!!