RoadOne Towing

This place is a legalized crime! How is it possible that our County contracts with them? Super shady. Meh. Red tape ideed? Some invisable. Make sure you cross all your t’s and dot all your i’s, cuz they are counting on you to make a mistake, and all actions seem to be in their favor.

do not use. you will never figure out the red tape and have time to go to the multiple locations that they require to EVER get your car out. so ridiculous. ripoff!!!
first, they gave us the encinitas address 1025 s coast hwy. we drove there and circled for an hour, calling and asking for visual references (restaurant, something??), which they could not give us because the person who answers the phone is not at the location. THEN, they the GPS said that address was in oceanside, so we called and asked to verify the city — they said, oh yeah, it’s oceanside. we drove there. we called again asking for visual references, and finally, asked if they were oceanside or encinitas. the guy said,” oh yeah, it is encinitas. i thought you asked if we had a location in oceanside, not if we were in oceanside.” the next appt was 2 hours later. we called again to verify visual references. none available. we drove by, waited, and waited for 5 hours — driver got redirected to another pick up. finally, the driver showed up, and said we had to have smog on the registration (paid but not smogged) to get the car towed to the repair shop. the next day, we called to verify what the shop needed to release the car. they said they did not need DMV day pass to move the car if it was flatbed towed. we arranged. they refused release. also, they took the cash that had been in the vehicle and sent it to their «main office», so we had to physically go there to have the cash applied to the bill. we live 3 hours away.
everyone except james and the driver were rude and not helpful. we are still trying to get the car out of their lot.
went back. arranged the flat bed pick up of the vehicle, paid the fee. it was finally released — with an extra day of charges because we were given bad information in the first place.
ridiculous. ripoff. mouse chase. rude. did i mention ripoff?
please never never never never never never use these people.

These people are the scum of the earth. DO NOT EVER DO BUSINESS WITH THEM. They charge a fee clearly in excess of what they are allowed to charge, but it’s not worth the time to fight them over it. The best thing you can do is never do business with them. I implore you to never contact these guys for a tow.

For criminal complaints concerning Road One Towing, please contact the FBI@ 858 320 1800. enough complaints will start an investigation. lets get this problem noticed.

This service… If you want to call it that… Make it harder than it has to be to get your car back after they steal it… Avoid at all cost. The service department is rude and the women who answers the phone conveniently knows nothing.

These people lie — 20 min turned into 1.5 hours; their driver kept lying saying he was gonna be there in «5 minutes».
Turns out the drive went to the tow yard first, got his car, picked up his girlfriend, then came to where we were at and gave us gas. He wasn’t even prepared right; he couldn’t get the gas nozzle in the gas tank… what a complete, stupid moron…
We’ll never use this stupid fly-​by-​night Mickey Mouse operation ever again…

RoadOne Towing is a business you hope you never have to deal with.
My car was towed from Solana Beach because the parking brake slipped and it was blocking traffic. OK my mistake. But when I called RoadOne what did they tell me? That the registration was expired. I wouldn’t be able to pick it up until I got a clearance from the sheriff. Only problem — my registration was up to date. The sticker was on the plate. The registration was inside the vehicle. Would that do I ask? No. You still need the clearance. How to I get a clearance? Who do I call? They had no advice.
Oh yeah. The charges were already $ 285 growing at $ 40 per day. If I wanted to meet them after hours that’s another $ 90.
It was clear RoadOne is out to take you for everything they can. This was $ 285 minimum for a 3.5 mile tow!
So I figured out on my own how to clear the registration issue. I showed up at RoadOne the next morning at 8 am to rescue my car. Nobody there. And the place looks like something out of a B horror flick. Electric fences, aging building, peeling paint.
I called the main office and I guess they woke someone up who showed up 45 minutes later. This is the same place that was going to charge me an extra $ 90 for an after hours pickup. No discount for my inconvenience.
Thanks for nothing RoadOne. Hope we never do business again.