Sleep Train Mattress Centers

Nathan is the best guy to help you. Extremely knowledgable with a massage therapy background and understands the health benefits of these amazing mattresses. Go see Nathan. These mattresses will change your life!

This has been one of the best customer service experiences I’ve ever had from buying the mattress to having to change my delivery date serval times (due to another company having my frame on back order) every person that’s helped me here has been amazing. I want to give a special shout out to Casey and Rhonda who have both gone above and beyond in assisting me with anything and everything that I have needed. Next time I need to buy a mattress I will defiantly be back to but from them again and again. Can’t say enough good things about this store or their staff!

My husband and I stopped by on a whim this morning, knowing we really needed a new mattress but not sure that we would find one right away. William was tremendously helpful and knowledgable, and he helped us find our perfect mattress! The store manager Casey stepped in and offered us the «fly by» same-​day delivery after recognizing that we were neighbors. :)
We couldn’t be happier with our experience today and will definitely recommend this location to our friends and family! Thanks guys!

I was shopping around for a mattress, went to a few places before coming here. I was helped by Nathan Brunetta who greeted me and promptly handed me a pillow. He was very professional and not at all pushy like some salesmen are. He didn’t want to talk prices until he was sure that I was comfortable in my choice of bed. I tried quite a few beds and he helped me narrow down something I liked which ended up fitting perfectly into my price range. Nathan was very personable and relatable. In the end he was able to get me great deal on a bed and I can definitely say that my purchasing this bed was because of his great customer service. I’ll definitely be sending other customers his way.

I recently had the best mattress shopping experience I could have asked for. Immediately when I walked in with my boyfriend, we were greeted with a smile and a handshake. The sales associated kindly asked what we were looking for that day while letting us get a feel of the store first. This was very important because I don’t like it when associates grab your hand right away and talk your ear off. After we told him what we wanted (comfort, price, etc.), he invited us to go through his usually routine for picking out the type of mattress. He started by having us lay down on the higher-​quality mattresses. At first I was reluctant but he assured us that this was only for us to get a feel for what we liked/didn’t like, and not to try and sell us a $ 10,000 mattress. Then he had us lay on a few more, and we had to select which one we liked better, mattress 1 or mattress 2. By the end of the process, we had narrowed it down to two we really liked. I really liked they way he was able to infer which type of mattress we would like by comparing/​contrasting the firmness and softness of other mattress. He new what he was doing and he was confident about it. He also allowed us to take our time and be silly. He insisted we act like kids and play around in the store. I could not have felt more comfortable during this experience.

Bought a king size Beauty Rest bed and wooden bed frame and headboard. Admittedly, the cost was high. Tom was very helpful. Was delivered and set up quickly when I was available. They moved the old bed to another bedroom for me. I noticed some damage on one of the new bed rails. I was disappointed that the delivery/​set up guys did not notice it. The bed rail was replaced within the week with no questions asked.

My gf and I recently decided that we were going to purchase a mattress over Memorial Day Weekend to get a good deal. Neither of us had much experience purchasing mattresses but did have an idea of what we were looking for in terms of size, style, and price range. We walked into MD a week prior to the holiday thinking we would simply lay on a few beds and go on to the next place. We were greeted by and worked with Jay who was great, he was extremely knowledgeable about the products and listened to what we were looking for — no pressure at all. In the end, he gave us a great deal (Memorial Day offers were ongoing that early!) and he genuinely earned our business. We made the purchase and had our new bed delivered and setup for free the very next day — we love it! Thanks to MD and especially Jay!

I recently visited the Encinitas Mattress Discounters looking for a mattress. The manager, Jay, was so helpful and patient as I tried each one. He normally works in the Oceanside store, but I suspect the rest of the employees at the Encinitas store are great too. I did not feel pressured at all and he offered good advice. Their delivery folks just brought it over and put it all together for me. Very quickly too! Thanks Mattress Discounters!

Great Experience… Worked with Alexis… she is very knowledgeable and patient… We walked away with a bed that fit our budget and needs… without feeling pressure to buy more like most salespeople make you feel… Have already told my coworkers about her and the store… So happy with our bed! Thanks Alexis

Kevin is an awesome sales rep and we’ll absolutely come back if we ever need another mattress. Got hooked up with two full queen set-​ups for an amazing deal!!! Kevin deserves a vacation *hint hint*

Went to Mattress Discounters, and was extremely pleased with their selection and customer service. We had been to another store previous and it didn’t even compare. Our salesman Kevin was great! He helped us find the perfect mattress at the right price. Couldn’t of had a better experience!

Run, don’t walk to the Encinitas store and ask for Tom or Alexis. They are exceptional sales people who are both equally helpful, knowledgeable, and patient. They applied absolutely no pressure, but were great to tell us all about the mattresses and what set them apart. We bought our mattress over two visits and Tom didn’t blink an eye when we said we’d come back after thinking/​talking/​researching it over– he actually encouraged it! On our second visit, Alexis helped us. After getting our own education and sharing it with her we had our perfect mattress in minutes. Having purchased the mattress before Thanksgiving I knew I’d give the 60 day price guarantee a try if I found a better price on black Friday. Sure enough I did and when I called Alexis to tell her I wasn’t sure if we had a match she said just send over the web links and they’d look them over. They actually worked with us to find our price match! We got a confirmation email from Tom and the money was credited to our account within a few days! I can’t speak highly enough of this place. They operate they way every store should– on absolute attention to the customers’ satisfaction. We will be customers for life.

Very easy transaction thanks to sales guy Tom Gormley. I was in and out in about 5 minutes. I bought a twin mattress set and cover for my grandma’s new assisted living apartment. It was delivered promptly the next day by very courteous couple of guys.

Jay gave us excellent service when we bought a bed for our guest room, we will most likely be back in a few months to buy another bed

I bought my mattress at Encinitas Sleep Train a few months ago, but after going with my sister to Encinitas Mattress Discounters, I wish I had gotten mine there. I believe our salesman was named Tom. When we first entered the store, he was finishing up with another customer, but gave us a quick overview of how the mattresses were organized in the store and let us explore for awhile on our own. When he was able to help us he was friendly, informative, and not too pushy. He explained the design and function of each mattress we tried and the price difference. He also did a price match at the end to ensure that we were getting a competitive price. The only minus was that they weren’t able to deliver the mattress until a couple days later. Otherwise, everything was great! Thank you Tom :)
+1 Friendly, informative salesperson
+1 Competitive pricing
+1 Large selection
+1 Conveniently located off El Camino Real in Encinitas
+1 Not too pushy or aggressive

This place was very great!
I didn’t know what to expect but James took care of me.
He helped me to find the perfect fit for me (I am rather picky) and the prices are great.
It is also nice, they guarantee their price for 60 days, so I wasn’t holding out for the next sale.
I would recommend that you call in and ask for James before you are there.
–Scott

This store doesn’t look like much from the outside, but their inventory is impressive and so is the staff. I was helped by Steven, who was not only incredibly friendly but VERY knowledgeable about all of the different products/​brands in stock. He helped me pick the right bed while offering his personal opinions when he was asked. I ended up getting an adjustable tempurpedic as well as a really nice bed frame. Steven helped me get 48 months of financing and made sure I was receiving the best deal possible. He also did a great job of up selling additional products and I purchased bed sheets and a mattress protector as well. All in all, I couldn’t have asked for a better experience!

Great selection, and great service! Our guy (Steven) was a perfect salesman: He gave us tons of info about what we needed, but he wasn’t pushy. Good financing options, and very straightforward pricing too. Thank you!

You know that 30 return policy the sales rep tells you about as a selling point? The one you think you will never have to use because in the store the bed was «perfect». Well, we had to use it because the perfect bed in the store was not so great at our house. Afraid the return/​trade would be a big hassle… it wasn’t. Same rep that sold us the original one cheerfully took care of the return/​exchange. Same 2 guys showed up with our new and better mattress.
No 3^rd degree, no hassle, no rudeness, no calling some support person in another country, basically no big deal. And the 2^nd one ended up being cheaper so we didn’t have to give them more money so the story ended very well.
As a side note. just go with the tempur-​pedic, it seems to always be the best choice.

Skip this place. Service and warranty are awful. There is a better store in San Marcos however it is under the same District Manager (Brad) who failed to make a bad situation any better in a recent warranty replacement. He was given ample opportunity to contact us, make the situation better and ultimately keep us as customers. There are better alternatives in Encinitas (look at some of my other reviews).
Although my particular issue is related to a warranty replacement, if you are buying an innerspring mattress, ask your sales person to tell you how many inches (yes INCHES) the mattress has to sag before you pay $ 50 to have someone come out to inspect your mattress. They measure it, and if you have the appropriate sagging amount, then you’ll get a warranty replacement. (box springs not included).
For my purposes, I was ready to leave the innerspring world and upgrade to a $ 4K mattress from Tempurpedic. Brad (DM for all of North County, Mattress Discounters) incorrectly led our salesperson to believe that we would have the ORIGINAL warranty on the innerspring, MINUS the amount of time we owned the mattress. (I conferenced in their customer service and disproved the theory) but Brad held his ground.
Generically for Mattress Discounters:
Pay close attention to their comfort guarantee — not all are equal. Restock fee? Mattress downgrade refunds, all good questions to ask.
To the social media manager at Mattress Discounters who PM’ed me – thank you so much! But your time for corrective action has passed. We have moved on, and, as promised to Brad, here is my Unilocal review.