SportClips

This is my first Unilocal which I hope conveys my
Horrible experience at Sports Clips
1. I walk in, and give my first name and last initial. I’m a regular person who values privacy, TINA the «manager» ‘basically interrogates me to get my full name and phone number, but I only give that out to attractive girls. And after Bruce jenner I don’t even know if she’s the latter because she got me in and out of that seat I couldn’t get a good look, turn and burn, felt unwanted and charged 48 dollars for 2 sub par cuts.
2. Why does a strip mall cheap haircut salon that throws a couple tvs in there, tuned to ESPN and waaaa laaaa its a sports salon, if I changed it to the Oprah network would they flip out?
3. Adding to the previous issue why does sports clips need to know my full name and cell number, Is a stool sample and DNA swab next? the unprofessional grilling the manager thrust upon me is beyond belief. I don’t even have to give her any info. But to be badgered like that is totally unprofessional.
4. Not only was I totally offended but I left the store as I was waiting for someone to finish their also offensive experience, I came back in, she was aware of my presence but assumed i was out of earshot. I could hear her clear as clear gets, bad mouthing me to another employee just because i didn’t want to give out my full name and telephone number, which is so absurd, unprofessional and if i were her boss, grounds for termination. to Insult me in front of the whole store reguardless of if I could hear her or not blows my mind! What a stupid thing to do because this issue will be going above her. She even disclosed to us that ownership of that store was sold in september and that specific store has just declined severely
5. To put it plainly. The service and cut were horrible and they lost at least 2 formally loyal regular customers which is too bad, squarely on the shoulders of Tina the manager. I will never go to that location again.

Haircuts are fine, hit and miss depending on stylist. Frustrating thing is you ALWAYS have to wait. Poor management by the owner.

We went last night around 6:30 and the girl in front desk she look at me and the moment she saw I was not American she look at her book wish was empty then her computer and said, IM SORRY you need to wait 25 min and the place was empty and not even thank or sorry, nothing she just went and start talking to another girl in there and started moping ,
THIS IS MY FIRST TIME THAT I HAVE THIS EXPERIENCE AND I ALWAYS TOOK MY SON THERE ‚
Make me and my son very sad and confused about why she treated us like we didn’t matter.
I JUST WISH THE OWNERS REALLY SEE WHY THEIR BUSINESS IS GOING BAD :(
Now we need to find another place to cut our hair

The service here is awful. I’ve been here 4 different times on different days and every time you check in they say 10 – 20 minutes to wait and then 45 minutes or an hour later you get seen. They never are staffed appropriately and the front desk people and not very friendly or helpful and do not communicate delays even while the hairstylists stand around chatting. The haircuts are fine, not great but their MVP service could be done better if the back room wasn’t so loud.

Called ahead — they said 30 min. I arrive in 20 check in and im next in the list… wait another 30 min more are called not me. Guess I’ll go somewhere else.

This place is ridiculous. You go in and they tell you 45 min. And guess what an hour and 20 min later they actually see you. We had stopped coming here before because of the poor service. Should have known better than going back here. Uggh.

My gosh! Sitting in a waiting room along with several others. Meanwhile there are only two stylists. But wait, one of the patrons asks «how many people are working today?» Miraculously, a couple more stylists come out from the back room. Really? Now that’s customer service.
If this had been for me, I would have left but it was for my son. This kind of service and the lack of enthusiasm shown by staff was a real turnoff. There are plenty of options within 1000 feet of this place. Get in the game Sports Clips.

I’ve been coming to this place since I moved to the area. The staff are all really polite and make me feel comfortable which is great. I usually ask for my hair to be cut by Vicky because I am really picky about my hair and she always knocks my expectations out of the park.

Love coming here! I get my son’s haircut here (he’s 5) and Ashley always does a perfect job! She’s so patient and funny and entertains him while she’s cutting his hair! I tried takimg him some where else and they messed up so I had to come back to have her fix it! I highly recommend Ashley!

Nobody is ever working so expect a long wait and no appointments accepted. DO NOT get the package deal, third time in and packed with only two people working. I will try again near closing but bummer I prepaid for my haircuts.

I was working nearby and was in need of a haircut so I stopped in and I’m glad I did!!!
For me haircuts are not all that exciting just something that needs to be done, so sports clips was kind of unusual for me because I felt pampere!
So let’s get started my haircut was excellent! Then it was followed up with my hair being washed and a warm towel for my face !!! It was nice I won’t lie !!
Then it was back of the chair where she dried my hair a little and cleaned up my neck and eyebrows for me but if that wasn’t enough I got a little massage with electric massager on my shoulders and neck !!! So now I’m relaxation mode!
I am going to have to make a special effort to come back here on a regular basis in between the regular cut cut kick you out the door places !
The staff there was very friendly and I look forward to seeing them again!
Thank you very much for the great cut and experience

A review of Sport Clips Haircuts –
My 11-​year-​old son’s haircut was so bad that it looked like it was done by a low-​flying helicopter with one tailfin missing and piloted by a hooded hostage.
We had to go back TWICE for repairs. The corrections were only marginally better — and that was only because, by then, ANYTHING done to the poor critter’s hair would have been an improvement on the original.
This was only the latest of several accumulated gripes about service there. The stylists must be just as impressed with their own work at SportClips, since you hardly ever see the same one on subsequent visits.
Their approach to customer satisfaction must be that found at a gas station: «repeat business is just an accident of location.»
If being offered sports on a screen is your criterion for selecting a salon de coiffure, you probably won’t notice what just happened to your hair. But my 11-​year-​old was embarrassed to show himself uncovered, and even his classmates made fun of his savaged locks.
Other than the barbaric barbering business, the place is clean and the stylists’ tattoos are just extensive enough to provide some reading material if you’re not into the game on TV.

Like the location. Like the MVP. Like the hair cutter (Valerie & others are excellent). Strongly dislike the call-​in policy. Had a bad experience previously with this, and was my understanding that the policy changed, so I can back. But today I got leap froged twice (the second time after being told I was ‘next’). The guy who waltzed in when it was my turn had actually in while I was checking-​in in person (recognized his name). SC really knows how to make a loyal and paying customer feel like a rented donkey. Let me know when (and if) the policy changes back to (a respect-​all) first come first served basis, and I (and my family) will come back. Thanks for reading,

Best place in Del Mar to get a haircut. For $ 25 bucks you get a hot steam towel and a scalp massage shampoo. WAy better than Supercuts

This franchise as a whole is genius. It’s basically a man cave with cheap haircuts. At first I was kind of embarrassed about getting their «MVP» treatment — which includes a shoulder rub at the end. Hahaha. But hey, why not right?
I like this spot and the concept so I bought their season pass too. Let’s you get haircuts at a discount by buying 5 in advance or something. It’s actually a relaxing experience for guys, imagine that.
Anyway, I recommend it for boys and men. Chicks might dig it too, but they’re definitely not Sport Clips’ target market.
The hairdressers are very nice, professional and so far I haven’t had any mishaps like that time at Supercuts when I waked out with an inch of scalp over my ears. Yikes that was horrible.
They get my deal of approval.

I guess this is probably my fault because I’m not clued in to the secret language, but nobody told me, so let me help you by being direct…
Unless you want a buzz cut, avoid this place. These people do not know how to cut hair… they only know how to give buzz cuts.
Our son had a cute shaggy surfer (a sport, right?) thing going. We went to sports clips for a trim several times and they were all fine. But then — and I don’t want to personally shame anyone — this woman just butchered my son’s hair. Hacked it off and left him with a head the shape of a pyramid. He was in tears. I was livid. We waited for it to grow out and went back, asking for it to be fixed. (Yes, I can be optimistically stupid like that. And sometimes it pays off.)
We got Chelsea. I’ll mention her by name because she was AWESOME! Super sweet and not only fixed the mess her co-​worker made, but gave the kid the best cut he’s had in a long, long time. He walked out looking good, and you could see an immediate boost in his self confidence from the prior weeks.
Came back a few weeks later for a trim. Chelsea’s gone. Poof. Vanished. Nobody knows where she went. (If anyone knows where she went, PLEASE PM me! Seriously.)
Well, I let another woman who I won’t name trim his hair. I was very specific about length and shape after the last fiasco… and she gave him a bowl cut. I wanted to scream. I got the manager and explained what I had said, to which the hairdresser replied that she had forgotten (?). The manager took over. She was no better. The kid’s hair in his school pictures looked so painfully bad that he’s having them retaken… and his hair still looks… bad.
I’m sincerely afraid to get his hair cut again. Watching the angst a kid experiences over bad hair is painful. It’s irresponsible to hire people to cut kid’s hair when they don’t know what they’re doing, and don’t have the ability to even listen to customers.
It’s been weeks and I’ve had a chance to cool off before writing this review. I’m no longer angry, and I’m not trying to be mean, but I do feel its important to share this experience because had I read something like this prior to going, my son would have been spared a lot of hot days in hats. (And I’m selfishly hoping to find where Chelsea is working now).
I see they do a lot of consistent buzz cuts, so in all fairness, they seem to have that down. Just not actual hair cuts. If it’s beyond your abilities… just say so. Don’t put a kid through that.

Just saw a message on the wall here … «To ensure exceptional customer service, after September 15^th, 2014, call aheads will no longer be implemented.»
So basically the wait will just be longer? Who ever «runs» this sports clips not only doesn’t schedule enough workers to handle the clients but now we can’t even call in when we know we are in a rush?
Time to find a new place to get my haircut…

ROUTINELY passed on the waiting list for regulars and you end up sitting in the lobby or up to an hour as people walk in and get straight into a chair. If you try and call ahead or go put your name in and come back, it doesn’t do any good either. I’ve always had good haircuts but I’ve been burned too many times. Won’t be seeing me again.

Waited an hour after they told me 15–
To 20 min. Response is of well. I understand that it’s estimated but don’t tell someone 15 min when it’s going to be over an hour. They don’t know their business and beware that if they tell you 15 I could be well over an hour wait.
On top of that they just don’t care

I’m a fan of the concept of Sportclips and was happy going to the Mission Valley location when I lived downtown. Obviously, as a chain haircut shop, you can’t go in with too heavy of expectations. While the Mission Valley location was efficient and quick, especially when calling in ahead, the Encinitas location seems to be a little slower to match our more laidback attitude. As far as the haircut itself, I have no complaints. They do a great job, and I always enjoy the hot towel and shampoo. The staff is fantastic. My main issue is that calling ahead seems to do absolutely nothing to help you get your haircut faster. I’ve been passed up by people that came in after I came in, AFTER I CALLED AHEAD BY FIFTEEN MINUTES. I don’t know if it’s because there is no one permanently staffed at the front desk to track when call aheads walk in, but it’d be nice if my forethought to call in was actually rewarded. This is clearly a pet peeve of mine. They may as well just call off the allowance of call aheads if it isn’t going to affect anything.
Regardless, I’ll be back since it’s close, I like Sportclips, and my haircut is always professionally handled by the staff here. Sorry Supercuts.