Wilshire Fireplace Shops

I have been fustrated with getting straight answers to my Majestic over carbonized outdoor unvented fireplace. Four companies and four run arounds with not a single intelligent voice as to the actual cause and the remedy.
Then I called Wilshire and spoke with Mitchell. What a delight and what a knowledgeable man. Although they could not do the actual work he immediately diagnosed the actual problem and send me to a specialist.
It is a very rare company that employs people like Mitchell and demonstrates such technical competence and the willingness to pass it on when there is no material gain involved.
My highest recpommendation for sure.

I am very very happy with this company. Mitchel took care of an issue for me with a purchase I had made with great care and concern. He acted just as I hoped he would and provided great customer service. We will definitely purchase additional products from them and hopefully I can recommend them to many friends. This is exactly the type of company that I want to do business with. Thanks Mitchel! TA

Well, the fireplace at my new house finally got installed, and I love it! I was restricted by size due to the opening that was already there, but Mitchell helped me to find one that would fit. I also ordered a travertine fireplace that is coming from Mexico and there have been delays with that one. Mitchell finally advised me that it was arriving, then there was a bit of a delay with the shipping, but he’s taking care of it.
The store is in such a cute mall, the Rancho Santa Fe Plaza, in Encinitas. So much other shopping can be done in that plaza. Going into Mitchell’s store is pretty amazing. There is every type of fireplace, screen (fancy, plain, artisan), and all the new goodies, like the shiny rocks that you can put in the fireplace instead of the logs. Mitchell said after the fireplaces are in, that’s when he comes out to the house and changes out the old screened interior of the fireplaces and replaces them with the pretty shiny stones. And he also sells barbecues! Will have to see about that at a later date.
These fireplaces (pre fab) are much less expensive than custom designed marble or travertine fireplaces, which run around $ 12,000. I’m happy with my pre-​fab, and look forward to the second one.

This morning while driving to work I was flipped off, not once, but twice by a driver for this company.
I made a legal right turn in front of his oncoming vehicle (well over 10 car lengths back) and he had a tantrum like a 12 year old girl. Hire that guy to come to my house? Me thinks not.
Update: I contacted the company immediately after the incident and within one hour of my email I received the following from their company:
Dear S, I am disappointed and embarrassed by your e-​mail this morning. I am very sorry for his actions. Please accept my apology on his behalf and this will be addressed and won’t happen again. Sincerely, M. Spann.
Perhaps their worth a second look.