Advanced Sleep Medicine Services – Corporate Office

After two frustrating conversations with the corporate office, I decided to give up and just give my impressions on Unilocal.
Several people had told me about their experiences doing sleep studies so I wasn’t dreading it as badly as I thought I would. I heard that they try to make you feel very comfortable with comfortable rooms and televisions and books. The only facility with Advanced Sleep Medicine that had any availability was the West Covina office at 1250 Sunset.
On top of being over an hour from my house, the space was small, pretty run down and actually rather dirty. The technician was nice and so I decided to stick it out, even though I was really surprised at the condition and wondered if I would be able to sleep. The furniture looked like it was all from the thrift store, the carpeting was stained in several places and the bedspread had stains on it. There were no televisions or magazine, a shared bath and there were no windows in the room. The ceiling tiles, which I unfortunately spent a lot of time looking at, were broken and stained and the HVAC registers had black stains coming out of them. An electric fan was running and when I turned it off, I realized it was probably masking the slightly moldy smell in the room.
At the end of the study, the technician forgot to return my ID and health insurance card. When I called today to ask them to mail it to me, I first was met with a «No, we don’t have anyone who can mail something at that location. You will have to go there to pick it up.» When I said that I lived too far away to return to the location to fix their mistake, I was finally told that yes, they would mail the id cards but could assume no responsibilty. God forbid they assume any responsibility. Who else’s responsibility is it to fix a mistake made by your employee? I suggested that they simply certify the postage and was told that no one in that location was able to do that. Since certifying delivery of letters is actually pretty easy, I said I found that hard to believe. Apparently, I was told by both the customer service rep and the manager, the people in that location only have pre-​stamped envelopes that they can use. Seems strange and sad that their employees can’t go to the post office or even use an online service to securely mail back ID cards they were supposed to not keep. By the way, I have no driver’s license until these come back. How exactly am I supposed to legally get to West Covina.
I’m tired today. I don’t know what the results of my sleep study are, but I can’t wait to see what the charge will be. I’m sure the amount will be frightening. Luckily my insurance company will pay it and not me, because if it was me, I would ask for a refund.

I bought two CPAP machines from them. I have to replace the mask and tubing every 6 months per the manufacturer’s recommendations. My insurance covers the cost for one machine, but not the other. I pay cash for the other. They typically charged me $ 120 for the cash price. Today, they told me it would be $ 140. I mentioned that the price has typically been $ 120. They put me on hold, came back in about 10 minutes and said, «well, the price has gone up». I asked for the same previous price and they rudely told me that it is up to me on whether I want it for $ 140 or not. I had a similar bad experience with them in November. I wanted to try a different mask. They told me no because my insurance would not cover it. I told them that didn’t matter because I will pay cash. She was indignant about that and started to ask me questions for which she should be providing the answers.
I told them today that they are inspiring me to take my business elsewhere. The response was, «well, that is your decision». Not the type of response for retaining or building a business. I since went online and found that I can get the same product for $ 109 instead of $ 140. I wouldn’t mind continuing to pay them $ 120 if the service was polite and consistent. However, per their suggestion, I am making the decision to take my business elsewhere. I recommend to others to look online also and avoid the frustrations and cost premiums like I experienced.

They are a «BAIT & SWITCH» operation. They do not take any insurance, but they are listed on most insurance companies as accepting it. They ask you to pay in full upfront and are a complete scam. They also seem to have a monopoly in Southern California, which is bad. I think it’s time for the appropriate Medical associations and governing bodies to take some action.
At first, I posted this first on just one of their clinic sites, but since they’re owned by a corporate presence, I felt it was appropriate to post it on all of them to warn others.

I was looking for a DME provider that was in network for a CPAP machine. They were able to get me set-​up with a CPAP with ease and quickly. Isabel and Isaac were great. Isaac did the fitting of the mask and gave me the info on the CPAP. The office visit didn’t take very long, and I was ready to go.
I’ve been sleeping better every night since. Oh, and so has my wife.

I had a sleep study done at their Glendale lab and have to say it was a lot better than I expected. Sleep studies, by nature, aren’t the most glamorous of diagnostic tests (but they are non-​invasive and pain free– unlike many medical exams) so I was a little unsure of how comfortable I would be. My technician, Adriana, was fantastic and put me at ease as soon as I arrived. She answered all of my questions and had a great bedside manner. Despite the amount of equipment I was hooked up to, I was able to sleep surprisingly well. The lab was nice and quiet and the room was cozy. Adriana woke me up around six and I was out the door by 6:30. I had plenty of time to go home and grab breakfast before work. My results were also ready for review within 48 hours. The whole operation (from scheduling to receiving the report) was incredibly smooth and professional and I recommend Advanced Sleep Medicine without reservation.

I was pleased with the overall service. Sleep study was well done in Century City office. Office on Olympic always good for parts and service of CPap machine.

I was extremely disappointed at the treatment I received from Advanced Sleep Medicine. My doctor ordered a sleep study. When i arrived at advanced sleep medicine they did NOTHING, I was not hooked up to any machine and never got any results. My doctor ordered a «make-​up» sleep study because the first yielded no report. The second time I returned, to for a study, I was actually hooked up, studied and issued a CPAP machine. I was then doubled billed for both studies as well as overcharged for equipment. They never followed up to see how my machine was working for me, as promised. Even after I’d left multiple messages. I never got a call back. This was merely a way to sell me a machine that I could not use and bill my insurance and me as much as they could get away with. Two years later, I’m still being billed! I don’t recommend Advanced Sleep Medicine to anyone.

Only in Hollywood would the walls of a sleep study clinic be covered in autographed headshots of Forest Whitaker and William Shatner, thanking the clinic by name for their services.
But the nurses were sweet, and the bed was comfortable. I recommend bringing your own entertainment, since they only have like 10 TV stations (and they include Bloomberg and Discovery Health… weird).