After Hours Pediatrics Urgent Care

We had to bring our 4yr old in yesterday, and this office was amazing. The receptionist greeted us with a warm smile and addressed my son in a very kind and helpful manner — she even came out into the waiting room to help him find toys to play with while I filled out the required forms. The nurse that brought us back to take his vitals was kind and very good with him. When Dr. Talia came in, he introduced himself and spoke to my son. He was kind, considerate and caring. His bed side manner was impeccable and he went above and beyond to diagnose the problem (double ear infection). Apart from my son being sick, this was a great experience. We were in and out very quickly and I never once felt like we weren’t heard. Caring Doctor, compassionate staff. Highly recommend this place if ever you’re in the unfortunate circumstance of having to use it…

They were amazing. On top of it

We were happy here even though our circumstances were not great. Unfortunately we had to move on from here to the hospital but the doctor was very honest and conservative. She answered all of our concerns and gave us time to process and ask questions. I appreciated her not doing any tests and billing us for things she knew would have to get repeated once we got to the hospital. She then called the hospital a few hours later to check in with us (she also called and spoke with the ER doctors to voice her concerns and what she would recommend — which I appreciated since it seemed like no one in that ER had ever seen a baby). So glad this is close to our home.

Shawn,
I appreciate your feedback. I also noticed that you have updated the information you posted here on your website 2 days ago under FAQ. It was not there before so at least it’s a first step.
As mentioned in my posting the office visit fee you are talking about should always be mentioned to the patient in advance. There was no mention of the fees anywhere — either on your noticeboard nor on the forms that I filled out at the office. I also spoke to the front desk twice — once when I called and then again when I arrived. All I was told was «We accept your insurance plan and you only have to pay your co-​pay».
If the business was doing fair practice why was this charge not mentioned to me? On top of it, your billing department is run by rude folks who are not willing to listen. The lady kept repeating that the $ 75.00 fee is posted on the noticeboard at the office, which is a complete lie ! She didn’t stop there and mentioned that I also signed a form that mentioned the $ 75.00 fee — again not true. Based on what you wrote it’s certainly clear that the billing department is clueless about how the office visit fees work.
You mentioned in your posting that out of pocket cost depends upon three factors below:
(1) Service Provided (e.g. checking lungs, performing strep test, administering shots, etc.),
(2) Insurance Provider (e.g. Anthem, Aetna, Cigna, etc.), and
(3) Type of Insurance Plan (e.g. deductible, co-​pay, co-​insurance, exclusions, etc.).
You are absolutely right on the above ! Office visit is not covered by insurance for your type of business and you should mention that very clearly as I am 100% sure my case is not unique. There is no «office visit» fee for urgent care or emergency rooms. Those fees are very clearly defined on the insurance plan website/​documents and tells how much a patient should expect to pay out of pocket when going to Urgent Care or Emergency Room.
Apparently, your business doesn’t fall into any of the above categories which is why it’s absolutely important that the patient should be made aware of these fees in advance. For all I know your office could have charged me a $ 500.00 fees for the office visit and said my insurance didn’t cover it — at least at some point before treating a patient someone should have thought about informing the patient and having them agree to it… right?
You also mentioned that «All of our fees (including the $ 75.00 fee you refer to in your review) are negotiated and agreed upon by the insurance companies with which we have contracts.»
Are you willing to provide supporting documents for it? I also called your front office and they told me they have nothing to do with billing and I should talk to the billing department. I asked your billing department for it and they said they don’t have it and will talk to the office to see if they can send — another example where it sounds like a shady practice by the billing department. So obviously no one wants to deal with it anymore. I need to see what I signed that said there is a office visit fee — if you can provide that it would be great and I would agree to pay that fee.
My insurance company told me they never cover any such fees and I have to pay that out of pocket so I am not sure what did your office «negotiate» with the insurance company. I have Aetna PPO, which I am assuming you know is a fairly reputable company. I am willing to post my bill here (obviously with personal information crossed out) so that the reviewers can see it themselves and make their own decision whether or not they want to go to After Hours Pediatrics.
–Raj

Dr Micky was excellent. We had an great experience for my 2 year old son that had a high fever and soar throat. Amazing to have such great care on a holiday when my pediatrician office is closed.

Be aware!!! They will say they take your insurance without properly verifying. Sadly misleading and unethical.

Office was clean, filled with women. Becky was the front receptionist and she was very nice. My daughter had fever for over 3 days when we brought her in, along with a harsh cough, runny nose, infected eyes, and just sleep deprived and tired. Dr. Micky was amazing. Even though there wasn’t much she could do because she was not able to defect the type of virus my daughter had, but she assured me that It was something that was gonna go away soon, and she gave me a lot of advice on what to do to make her more comfortable during her current state. She was nice and very helpful. We left there educated.

I just came from After Hours Pediatrics and had the MOST TRAUMATIC EXPERIENCE as a parent with Dr. Finerman. I am literally speechless at the treatment my daughter received. She is 5 years old and was clearly having her first ear infection and it came on strong and fast. We got there and after examining her, Dr. Finerman needed to give her Tylenol. My daughter was so upset from not feeling well, that she obviously was in no mood for medicine and refused (typical). After I tried several times to give her the medicine, Dr. Finerman returned with the medicine in a syringe and asked me to hold her on my lap so we could do this together. What game next shook me to my core. She grabbed her face with one hand and started forcefully shoving (shoving is accurate) the syringe in her mouth and my daughter was freaking out, choking… Then she took her other hand and PLUGGED HER NOSE to stop her from breathing and to get her to open her mouth… my daughter is swinging her arms freaking out… Dr. Finerman only pushed harder and harder, almost like she was angry. Then she started YELLING at my kid! Saying «you are a very bad little girl… you need this medicine or you will get more sick. Stop misbehaving and take it!» and then she even more strongly starts forcing it… there is red Tylenol liquid all over her face, the floor, in her hair. it was insane! This happened all so quickly I was stunned and couldn’t believe it was happening. My kid at this point is a disaster and in shock, as am I. I grabbed her and yelled «this is enough! What the hell are you doing?!» (along with some other things) and she proceeds to rip off her gloves and slam them in the garbage while YELLING AT MY KID «fine! You don’t want to get better! Fine! You can be a sick little girl and your mother can handle you!»
I was SPEECHLESS. I stormed out of there and will be making an official complaint beyond Unilocal.It was HORRIFIC… I still can’t believe it even happened. I will never set foot in that place again.

They are great. It’s nice to have an urgent care clinic that treats children only. Hardly a wait when we went. We will definitely use them again.

Really great place. Been here twice and both times had very good experiences. I can’t remember the name of the first doctor who is great, the second doctor was truly amazing. Really really wonderful and skilled. DR. FINERMAN IS AWESOME :)

If I could give zero reviews I would. They hide charges after the fact for being after hours and don’t disclose this to you. It’s fraud says my insurance company. Plus they misdiagnosed my son with an ear infection. Don’t waste your time !!!

My 2 year old waited 45 minutes screaming with a nurses elbow until the doctor saw us. I would think that the staff or even the doctor would push us to the front of the line when you have a screaming baby in obvious pain. We were there from 505pm and didn’t leave until 650pm and of that time the Doctor was with us maybe 15 minutes and my daughter was screaming all of that time except the last 5 minutes — when the doctor finally managed to pop the elbow back into place. I’ve been to many after hours/​ERs over the years and never have I left in a rage.

if i could give zero reviews i would … Service rendered was marginal … then came the insurance bill … They charge and «After hours» fee … hence the name of the company is After Hours Pediatrics … I’m sorry but if you are going to charge additional fees you need to notify the customer at the time of service … This is proper practice. and to say it varies from customer to customer is unacceptable. You will get my grand attention to this matter !

I have always have great service and a positive experience here. To date, I have taken my now 3 year old at least 4 times in the last year and a half. She has ear infections often, and an asthmatic cough that acts up seasonally. They accept my insurance, take my co-​pay, and don’t require you to pay for the visit up front like a lot of urgent care centers are doing these days. No matter what physician I have seen (they tend to be different each time) I get the impression that they care and I trust the recommendations that I get from them. They are also the preferred after hours urgent care for my pediatrics office in West Hills.

After our daughter injured her knee over the weekend, we took her to the closest pediatric urgent care. Dr. Finerman gave her the most thorough exam possible, was incredibly kind and gentle with her, and gave the best follow up advice. A wonderful experience from the front office staff on. Will not hesitate to bring either of our kids here in the future, and it is comforting to know that such great care is close by for the little ones.

The only complaint is there aren’t more like it! The staffs were friendly and Dr. Frend was on duty when we needed to get our daughter checked on a Sunday. This is really the only legit pediatric clinic open during weekends and holidays in and around LA. Awesome experience, highly recommended.

I had a great experience taking my little boy here. The doctor that attended us, gave us a lot of valuable information and I didn’t once feel rushed. She took her time to explain what was going on and was extremely helpful. Definitely a place I would take my son in the future.

Our son had been ill more often than not for a couple weeks and was being treated by another doctor. When he spiked yet another fever, we decided to take him to After Hours Pediatrics for another evaluation. We went there out of concern for our son.
The facility appeared very clean. The receptionist and nurse were so kind, so sweet, so welcoming and just perfect in all regards. I cannot say enough good things about them. However, the doctor was a different story.
Dr. Kim was curt, judgmental, condescending and borderline rude. He was impatient to the point of throwing the instruments down onto the table (right next to our son) and his handling of our son appeared to be that of someone who either doesn’t like kids or doesn’t like his job. If it weren’t for the fact that our son Needed care, I would have walked out then and there. As it stood, I remained holding my son the entire time because he was scared and intimidated. I had never seen him like that in my life.
Dr. Kim proceeded to berate the care we had previously received from someone else. While I have no issue with any doctor having a different approach or pointing out things that should have been done differently, it’s beyond rude to tell us, «I never want you to go back to that place again.» Really?
Dr. Kim treated our son like a piece of meat. His handling was awful, his bedside manner was terrible and it was more than clear that his primary concern was not to HELP us and our child but rather spit out his frustration at whatever was clearly bothering him that day.
Not a chance we will go back. The only poor parenting choice we made was taking him to this place. We would have had better care waiting 4 hours in Emergency.

We just brought our daughter here because I suspected that she had an ear infection. The facility was very clean. The staff was super nice and helpful. The doctor we saw was very knowledgable and very gentle with our daughter. I would highly recommend this urgent care.

Brought my son in for a sore throat. They did a rapid strep test and a culture. Facility was clean and well run. Dr. Mickey took care of our son. She was so professional and kind. Moreover, she is super intelligent and efficient. She explained things to us in every detail. The front staff and the nurse were just lovely as well.
I am a medical professional myself, and I was impressed with the facility.
Glad they are available for all of us with kids.
I will be referring my patients, friends, and family to this facility.