Daniel J Cosgrove, MD, FACS – Advantage Urology

I went to this practice several years ago and both doctors were lovely and helpful and I had a great experience. That is the only reason I am giving it two stars. Today, I had an entirely different experience not worthy of any stars.
I had waited two weeks to get an 8:30 appointment, because I wanted to go before work (I made arrangements with my boss to come in a little late). I filled out the paperwork ahead of time, so I was all ready to go when I walked in at 8:25. I went to the desk and signed in. Nobody on the staff acknowledged me in any way, although they did see me. I stood there with my paperwork for a few minutes, but eventually just sat down. I waited until 20 minutes after my appointment (that would be 8:50). During this time, nobody had acknowledged me (nor the other patient who came in after me), nobody asked for my paperwork, nobody took my insurance card. Nobody spoke to me or acknowledged my existence in any way.
At 8:50, I approached the desk and said, «Excuse me. I have an 8:30 appointment and it looks like it’s not happening. I need to leave.»
One of the girls glanced up and said, «Oh the doctor isn’t here yet.» (Gosh, don’t you think that’s something you would communicate to the patient?) «He’s probably still doing his rounds at the hospital.» That’s all well and good, and I understand that things happen and doctors are delayed. But usually there is some communication with the patient in these instances. And it still didn’t explain why they hadn’t gotten started on my paperwork, taken my insurance card or, I don’t know, even said hello to me, 20 minutes past my appointment time.
Needless to say, I left. I’m now at work looking for a new urologist. I haven’t experienced a doctor’s office this poorly run since, well, ever.

Dr Danny Cosgrove is the best Urologist in town. He performed a procedure for me and was kind, patient, gentle, and had the best bedside manner. His staff were friendly and happy. The waiting room was spotless and comfortable. I have recommended him to all my friends and family. I will return to him for any and all my urological needs. Dr Cosgrove has a very busy practice in Encino. I would give him 10 stars if I could. Simply the best!

Dr. Cosgrove, his assistant Evelyn, and his staff are so professional and thorough that I had to write a review here. This should be the model for a doctor’s office. They are prompt and courteous. I even had surgery here which went flawless. Often, things can go wrong at a Doctor’s office but Dr. Cosgrove showed his medical knowledge and cares about his patients. I highly recommend this office. Yes, I am a real patient!