Home Energy Masters

My older home had been settling and had numerous cracks and chipped paint all over the stucco. I was considering re-​painting it, when a Home Energy Master’s representative came by and introduced me to «Cool wall texture coating». This lifetime coating not only sealed all the cracks, is water resistant, never fades; but also has an insulating factor.
The Coolwall was more expensive then a regular paint job; but since it’s a lifetime product, it was the least expensive way to go, over all.
Jennifer, the Customer liason, and Jose the installer, were wonderful to work with. I was able to reach them and get answers to my questions right away. They kept in constant contact with me, and I was impressed with the communication of this company.
I will recomend this company to anyone who is considering painting/​coating their home. You will not regret working with them.

this company is the worst company i’ve had to deal with… i don’t recommend them at all. they have the worst customer service. ms. stone, and lazaro who work for this company just flat out lie to their customers. i’ve been waiting for my replacement screen for 2 months and still today nothing. i’ve called there everyday and i’m given a excuse every time. still no screen… the product specialist told us we have a life time warranty on all the products but unfortunately no replacement screen. its been 2 months… really…poor customer service…

A door-​to-​door representative set up an appointment for an estimate and they stood me up. When I called they transferred me to a line that disconnected my call. When I called back they were extremely rude. Will NEVER use this company in the future.

they’ve been calling me for years, and finally i gave in, had them come out to give an estimate. the salesperson was informative and helpful, so we agreed to have them replace 10 windows. on their first visit a technician came out to take measurements. they were supposed to get started in 3 weeks, and it wasn’t after some prodding on my part that they finally came out to get started after a month. the installers were courteous and professional. however, they took out all the old windows just to find out they were 1 window short! had to put the old one back. then i realized all the window grids were wrong, and this was after i double checked with the 1^st technician that the grids were supposed be be a certain way. they even had the paperwork to prove that i was right! they still got it wrong! what’s the point of having the paperwork if they don’t follow it?! on top of that, the installers told me the measurements were wrong, that some of the windows were made too small, and they would either have to make the windows bigger, or do a fix where they trim around the existing wood trim with aluminmum sheets to maintain proper moisture protection, and the installers promised me they would do all the trims so all the windows would match, even though not all the windows were replaced. it rained after their first installation attempt, and one of the windows leaked! the installers came back a second time, this time, the window that was missing was brought, but the wrong size! i swear they were like the keystone cops of replacement window companies! apparently the installers don’t talk to the factory that make the windows! i told the installers about the leak, and they blame the factory for not putting enough sealant around the glass. this time around they had to remove most of the glazing and replace them with new glazing with the correct grid layout in them. what a joke! i had to make many phone calls just to coordinate their mess and to make sure they come back to finish what they started.
well, that was october, there are no more leaks, and i do admit the windows look good, with all the aluminum trim with the faux wood grain. but what they promised on, about trimming out all the windows (which was 2 more), they did not deliver. supervisor called back and said trimming out all the windows was not part of the original contract, so they won’t be doing that. what part of costumer service do they not understand? the installers promised me they would do it because they understood i had to deal with the company’s incompetency, and that was the least they could do, and the supervisor can certainly take a page out of installers’ method of costumer service. eventually the super said they would come back to do the last 2 windows, but they never did.
i don’t think they were worth the price or the hassle i had to endure! i missed many hours of work because i had to make sure everything was done correclty after i realized i was dealing with the keystone window company! the whole process started in late august, came to a fizzling end in october, and took way longer than promised or expected. they also said there would be government rebates, there were NO goverment rebates! if you get call for window replacement or insulation, make sure you ask them if they are home energy masters, if so, stay away!

They called my 85 yr. old father and set up the appointment. How did they know we were even thinking about windows? It all sounded so good, of course. After we signed the contract the sales person proceeded to do a preliminary measure of each window. The large front window was to be the same grid pattern as it was originally.
When the fellow came out to do the «pre-​installation inspection» to get the most accurate measurements, I told him how we wanted the grids. He said that they had already been noted by our salesman (unbeknown to me) and that we could not change them. I called our salesman right away and told him what this fellow was saying. The pre-​installation person was indignant that I did this. We wanted the grid patterns a certain way in each window and wanted them to open a certain way.
After many conversations, sharing pictures of grid patterns and finally approving the engineering package based on what we wanted, the windows arrived. All that is, but three. Two of the windows that were installed were not the approved grid pattern! Since the installers had already taken out the old windows these had to go in. The gird pattern in most of the others that were installed that day looked crooked. A friend of ours said that part of this problem was that they were not level. Then to my horror, one morning I saw condensation inside one panel of one of the windows. The installers left one window outside as they had run out of time. Coming from LA, they do not get to Oxnard until around 10:30 am.
Two weeks later the missing three windows arrived, plus the part for the sliding glass door that was missing before. They installed the window they had left the first time (which the wind had blown over and we are hoping it is ok) and the other three. The window we had really wanted to see was the large front room window. The grid pattern did not look anything like what we had approved. Now this one also needs to be replaced. That makes three with re-​glazing of several others needed. The installers made a copy of the grid patterns I had approved and took pictures of what we had actually gotten.
Received a call from there home office wanting more money. As we had paid more than we should have at this point, I told this person that we would pay the balance when we got the windows we had been promised. He said that the windows we had gotten were all from the approved plan. I told him he needed to come out and see what we had gotten in person.
We await the next set of windows, wishing we had stuck to our guns and gone local.

My wife and I had been thinking about doing windows for a few years, and had received a few estimates. I heard about Home Energy Masters from a friend who had used them, she had nothing but great things to say, not to mention the fact that they’ve been open since 1975. From the moment the product specialist talked about the company history, showed us a great window that only they offer, spent time explaining the differences in windows along with showing us many before and after pictures of other homes they had done in the past, great price for that level of quality, and the lifetime warranty… my wife and I were sold. On installation day Chad and his crew were fantastic! In one day removed all of our old windows and installed the new ones. Our home is now SO much more comfortable energy wise and a lot quieter, my wife can finally sleep without being awaken by the neighbors dog. I would recommend them to all my friends, family, or my own future projects. Thanks guys for doing exactly as promised.