Oakdale Pharmacy

I was a customer here for four years. There were quite a few times where I witnessed Rich (the owner/​pharmacist) demean his employee in front of customers. I overlooked it thinking he was just trying to keep a tight reign on lax procedures. But as time went by I noticed that he’s just rude to people period. But I stuck with his business as it was conveniently located to my child’s Doctor. The last straw came for me, when he started aggressively mansplaining to me for the third time that he doesn’t have time to call all his customers when there is an issue with a Dr.‘s prescription. This was for my child’s meds, who was leaving for camp the next morning. I’ve only ever smiled, made small talk and given him my business for four years. Btw — this is the first time I’ve ever used Unilocal,that’s how rude he is.

Best pharmacy around. Nice staff and quick service. This is the only pharmacy my family uses. Why bother going to CVS or Rite Aid when you can get personal service at Oakdale

I love this pharmacy — I used them occasionally because they were next to my son’s pediatrician, but then switched everything over to them because Rich and his staff are incredible! They call to check-​in when one of of my family members is taking an antibiotic, and they contact our medical providers quickly when there is an issue with a prescription. Rich has stayed open late for us when we are driving from our Santa Monica doctor at closing time but really need to fill that script. They are smart and efficient and kind — a real gem of a find!

Rich at Oakdale is the best, most caring and helpful pharmacist! If you are looking for individual attention and small town type pharmacy Oakdale is the place. Everyone that works at Oakdale is friendly and helpful. Why go to CVS or Target when you can get this type of attention.

I work in medicine so I understand the heavy workload, but the employees of this pharmacy are not handling the stress well. I’ve picked up my script here 4 times so far and every time I was treated like a moron. Today was the worst. I needed my prescription urgently but couldn’t find the time off work before the religious observance, so I asked good friend to do me the favor of picking it up for me. I didn’t even tell my friend about the experience I had with Oakdale but shortly after he arrived he texted me about how rude the pharmacist was to him. I’m very embarrassed that I asked a friend to do me this great favor, and agreeing to it out of the kindness of his heart, only to be treated so unfairly at the end.

Every time I have been there they speak to me like I am an idiot. The old lady and the pharmacist are rude. If you nod and say very little they can be decent.

Rich is fantastic at what he does! Oakdale sets the bar when it comes to customer service!!! Not only are Rich, Annie and all staff at Oakdale very informative, patient and so kind… But they truly know the ins and outs of the pharmaceutical world. Rich is incredibly helpful when it comes to insurance information, all of the medication questions I have, and gets things taken care of incredibly fast, and is always so on the ball. You can always expect a phone call for a follow up, and this is one pharmacy you might truly consider a «good neighbor». I know I do. I’ve been lucky enough to meet the two family dogs which are also just sweet as can be ! If you are looking for efficient, not so run of the mill, incredible customer service that’s so rare in this field these days. Go see Oakdale, they’ll take good care of you.

Annie is such a sweetheart! Rich is friendly, fast, and always polite ;)
I love their gift shop! They have tons of unique toys, cards, and vintage cars models. I could spend a long time rummaging through their shop.
They have a nice food and snack section :)

How does this place not have any reviews yet? I am blown away by the fantastic customer service. Despite the fact they are super busy, they go out of their way to not only accommodate you, but to make sure they follow up.
So, we were at the pediatrician’s office the other day when we got the unfortunate news that my little boy had an ear infection. We head downstairs to this pharmacy and when we got there, I realized that I didn’t have my insurance card on me (idiot!). Anyhow, they were super busy but, despite that, the technician took the time to call Walgreens for me to get my insurance info. They filled our prescription and off we went.
Here’s where I was really impressed. Two days after our visit, they called me to see how my son was doing… not my doctor, the pharmacy! Great service guys! Thanks for your help!