Pier 1 Imports

Great staff! Tonight all the ladies were very attentive. I walked in to be pleasantly greeted with «Welcome to Pier 1» One of the sales clerks chats with me and asks me if I need help. I tell her I’m just browsing. Then about 10 minutes later she approaches me with a reminder of their sale and shows me some lovely items. I end up buying something I wouldn’t have seen if it weren’t for her helpfulness. She was helping a lot of us customers. Even one lady who broke a glass. The sales clerks jumped into action to make sure no one was near broken glass. Kudos to you Pier 1. Every time I come to your store it’s nice to know I’m appreciated as a customer. During December I had a nice experience as well. Thank you for knowing how to say Hello and Thank you to customers! It means so much more than you could ever know.

I felt this location was a bit overly priced, they had put SALE banner but price was still high. They have quite a lot of varities though.

If you want to have a bad day, just come into this store. I came in to exchange a chair that I had just bought for a more expensive, more comfortable one, but the unbelievable rudeness by the sales girl shut that down fast. I was treated with such contempt that I am still in shock about it today. Mind you, I am a frequent customer of Pier 1, and about half the furniture in my house comes from there, so I never expected to be treated so terribly! They did take back the chair, but I will never enter the Encino store again. I noticed there are many bad reviews about rude employees at that store. Obviously, they don’t care.
There was one nice lady there when I bought the chair, but still no one helped me find it. She just rung up the purchase.

Came in today to purchase a gift for my white elephant party I have this Saturday with friends.
I looked pretty average.
Hoodie, sweats, sneaker, hair pulled back with a designer bag type look. This is part of the story.
I was looking at an item while I was texting a friend on which item I should get and while I was grabbing a beautiful wood vase I had assumed that the glass was attached to the bottom wood and it was not so it had slipped right out of my hands and shattered on the floor. Now mind you I did try to get before it fumbled out of my hands without breaking my phone and it just broke. A lady who was next to me told the cashier and she looked pissed. I mean so pissed that she made me feel so uncomfortable. What’s worse that this lady had the nerve to talk about me to another lady and yes I did tell her «Could you please stop being rude and stop talking about me because I can hear you!!!» She of course tried to switch it up on and say «well, it could’ve happened to anyone of us.» That’s not how I felt when I accidentally dropped it and she gave me a disgusting look. Mind you I live in Encino. Have a house. Just because I am not wearing a better outfit I shouldn’t get horrible looks or bad attitude. If it was such a problem, I didn’t have a problem buying something I damaged since I was already buying an item.
Anyways, since they made me feel uncomfortable for something so petty, I’ll just buy online or go to the one on Canoga and Victory.
Btw, only one lady was helpful. I appreciate you very much.

Really, really friendly staff. We were greeted immediately as we entered the store, and they were very nice. Not a large selection of product though at this location, and not competitively priced at all. Really cool candles, pillows, blankets, and pictures though. Great customer service experience, it’s unfortunate nothing caught our eye.

Terrible service! Maybe they are just too busy to bother, but I’ve never been greeted or asked if I need help at this location.

I was new to town and to have them treat me so disrespectful made me want move back home where the Pier 1 associates were so nice. The clerk was rude, argued with me regarding my order, actually argued, couldn’t believe it, what happened to customer service? I got mad finally and said, I can’t believe you are talking to me the way you are, get me your manager, manager was actually standing not more than 20 feet and heard the whole thing… REALLY??? anyway, after the clerk decided to really research, found that my order was in fact a new order, not a «as is order» and was actually wrong. (HMM no applogy at all either.) I Was then asked if I could pick up the order on Monday, no problem I said, mgr said she would give discount, I then show up and wow shocker… she wasn’t there when she said she would be to give discount… no need to shop here anymore…

Great clean store, well organized. Staff always around to help.

Amanda was so nice. I was looking for 14 cheap classroom gifts for my students, found some awesome buzzing magnets for the boys and mirror/​magnifying glasses for the girls. She was patient and helped me search the clearance bins. Even gave be tissue paper to wrap them in. I got lucky with parking, the shop is almost on the side of the shopping center kind of awkward location. Shop smells great, autumn is right around the corner.

Terrible service. Went in and it felt like that scene in Pretty Woman, when Julia Robert’s character gets snubbed in that fancy Rodeo Drive store, except this was Pier 1 Imports and I’m just a normal person, NOT a prostitute.
I was looking around and felt like I didn’t belong in there. What?! How could I let people make me feel this way in PIER 1 IMPORTS of all places.
I kept getting uncomfortable stares and when I did have a question, they sighed and seemed frustrated to have been disturbed during their conversation amongst themselves.
Anyway, it was not the best retail store, what’s her face wasn’t there, who’s that lady who endorses them in their commercials. That Kirstie Alley woman or whatever, maybe she would’ve been nice to me. –_​_​– LOL.
Oh and when I did try to buy something that was labeled as on sale, it was in fact NOT on sale, good thing I double checked because I wanted to find another of the same (it wasn’t labeled) — so it forced them to check. Would’ve hated to deal with that after I made the purchase. –_​_​–
Whatever, its Pier 1, can’t say all of them are like this particular location. If you can, just try to find whatever it is over at Michaels.
Lame customer service, and the inside of the store was just too cramped with all of their stuff.

Friendly staff, but some items seem to be overpriced, but if you look around for the sale items you can find some good deals!

Very nicely laid out store and very organized. I like the fact that they take the time to meticulously merchandise everything in there.
O.K. prices on stuff. Some are over-​priced and others reasonable. To me, everything in there looks like it’s made in China and should be priced accordingly.
Not a bad place to accessorize your home.

It is a convenient location with easy parking. They have a good selection of chairs, tables, and bedroom furniture. They often have sales. I bought a couple of items from them which I was very satisfied. The furniture seems well constructed. Delivery however is somewhat problematic.

Sales Sales Sales!
This is the first time I’ve ever stepped into an Pier 1. I always had the idea that it was a home for pottery and arts. I clearly was mistakened as soon as I saw candies, paintings, furnished goods and toys.
Also where else is my mom going to take myspace mirror shot inspired pictures with me? Oh yeah that’s right, at Pier 1 Imports.
The store is the first business on the left at The Encino Plaza. It carries nice merchandise for seasonal occasions but also for everyday decorative housing needs.
At this location, they have sales from 25%-75%. They have a valentines theme going on where cupcake lovers can get a kick ( Unilocalers — Michelle! Ciara!) with cupcake inspired items. There’s a clearance section in the back that marks hefty low budget prices.
This isn’t the kind of store I can see myself coming into alone but It would make a great place for christmas time and or birthday gifts!

I have shopped here twice and both time have been very satisfied. The staff is completely helpful in my needs. Even helped out with a few decorating dilemmas. I would definitely recommend this location over any other because of the staff.