The Encino Breast Care Center

The Encino Breast Care Center is awesome. It does feel like a spa (as a previous poster noted). Everyone and I mean everyone was so kind. They make eye contact (unlike other facilities). I had to come back for an ultrasound as they found a black mass, it was nothing, thank God (calcium) but when I arrived they were so kind, no waiting from room to room as they escorted me like I was at Burke-​Williams.
Overall, I wanted to note their kindness towards me and making me feel important.
The place is wicked clean’ which is huge to me.
Thank you to all the ladies there who made me feel this otherwise uncomfortable procedure a walk in the park.

I had an exam at this facility back in July 2015 and I have to say that these ladies did an outstanding job ! I was very pleased with their warm and kind smiles and how professional they all were ! Especially the ultrasound technician who did my mammogram. Sorry for the late kudos !

This place is appointed like a luxury spa; it’s comfortable, warm, decorated, music… like the kind you’d hear at a massage. Doesn’t feel like a cold, impersonal doctor’s office at all. They even heat the gel they use for ultrasounds so you are not freezing! WOW! They do everything to make you comfortable. Lots of other considerate touches that show they care. Entire staff are amazing and it shows they are carefully selected to make this place great because this doesn’t just happen by accident: they’re caring, kind, considerate, sweet, attentive. Wonderful to interact and talk with them… feels like old friends and we just met. So comfortable. Doesn’t get any better than this for a medical facility. I will get every appointment there I possibly can from now on.

Tech Kim there was wonderful, she made a rather unpleasant experience (pelvic ultrasound) bearable. She was very aweet, gentle, down to earth and understanding. It does suck that you have to pay cash only to park & they don’t validate

I was sent here for a pelvic ultrasound today. It was so dead in here I loved it! I got called in in about 15 mins of waiting. I had to drink 40 ounces of water 1 hr before coming, so I was about to burst! Aunika (not sure if I spelled it right) she was so sweet. This procedure is never enjoyable, but she made it much easier. She joked and told stories, that made the time go by much quicker, which was nice. My experience even with the front counter girls are great. They are all friendly, and nice. The parking is to expensive and they do not validate. The pharmacy does and have an ATM machine if you need it, because they only take cash when you leave the parking lot.

I have to agree with the previous Unilocaler. This place horrible! Not only is the staff inept, their equipment is old. If you have a lot of time to waste on people that do not know what they are doing, then go here. If you are looking for a place that DOES know: 1) how to schedule an appt, 2) have equipment that works properly and 3) runs on time, GO SOMEWHERE ELSE.

I’d stay away! Mammograms are scary things to most of us, and they treat it so lightly. I know they deal with it everyday, but it’s our heath and they should take that into consideration. Based upon the other reviews, it seems hit and miss here, but you don’t want to be a miss, find another place.

I work in the medical field too and honestly I’ve been waiting long which I don’t mind but the fact that they tell you to drink 32 oz of water and not use the restroom is very disturbing when you have to wait for a full hour. The staff was nice but I only recommend that when patients are doing an ultrasound procedure that requires them to have a full bladder to be considerate and have them seen right away. The pain of holding a full bladder without being able to relief oneself is very painful. Other than that they were very professional and really nice in greeting patients. However Anica who did my procedure was really nice it’s just busy and hectic but I will go there again because of Anica.

After my lumpectomy, I had some queries and I called Dr. Maxwell for answers. Though it is the 1^st day he resumed work from vacation, and I was informed that he will call me the next day due to the work load. But unexpectedly he called me the same day after 5:30 p.m. instead. Dr. Maxwell just understands the patient’s concern and he cares. He answered all my queries slowly and patiently and expressed his personal opinions on certain answers. And even welcomed me to call him anytime if I have further questions. How many doctors would do as he did? And how many doctors would take the time to talk to a patient after work? How much I wish all doctors could be like him!!! Just because it is so rare, that’ why I am so impressed by his act. I really very appreciate and wish him all the best in his life. Thank you Dr. Maxwell.

Had to come back here for a biopsy and although a scary experience I was at ease at this center… The women that work here are wonderful and so are the doctors. I was so worried about the procedure itself and it was quick and painless just like they said it would be. This month is very busy for them since it’s breast awareness month so the wait times might be longer but worth it for great care. I’m really impressed and poo poo on the negative reviews and I’m totally fine thx!

If you can go to another breast care center you should so so
The staff is rude too busy calling restaurants for their daily specials then assisting patients who wait patiently to ask their questions
There is no respect for your time they run VERY behind schedule

Este lugar me gusto mucho es la segunda vez que vengo. y me atienden muy bien. yo si lo
gente aqui es muy profecional y amable y uno no se tarda mucho. muchas gracias al centro del cuidado de seno.

Stopped going there years ago. They found something. Did a biopsy on site. It was cancer so they said. Put me through hell. Dr Senofsky did my surgery. He did a good job. The worst one there is Shelly. Don’t know if she is still there. She pretty much had me dead. They sent the biopsy to 3 different labs for all kinds of tests that I knew nothing about. Got bills and refused to pay any of them since I knew nothing about additional tests. All 3 biopsy test came back different. Finally went to a good oncologist and he has taken very good care of me. Stay away from this place if you can !!!

Do not go here. Staff is rude unfriendly. I am in my early 30s. The mammogram tach is arguing with me I am to young to be here. I prescription from the doctor. Again I had to tell another lady works here the same thing. please just do your job. First walk is not hello it’s ID and insurance card.

This place saved my LIFE! and my Ta-Ta’s. I didn’t have to change my bra size. I am going on 5 years Breast Cancer Free! I was only 40yrs old when I was diagnosed.
This place is the BEST, I thank GOD for this place, very Thorough and Complete! Thank you Encino for saving my Life!

Don’t ever go here. The most unorganized worst breast exam ever.

Having a mammogram is stressful enough, especially when you are told that there is something suspicious and further testing is necessary. When told that I had to have a biopsy of the site it was very unnerving. The situation was exacerbated by the length of time that it took the facility to get me an appointment for the biopsy (almost a month), when the biopsy was done this facility failed to call the telephone number I requested they call and called my home number instead. I was at work that Friday afternoon and by the time I got home the facility was closed. I had to wait out a grueling weekend. To make matters even worse, it took the doctor about an hour to call me Monday morning to tell me the results. Fortunately the results were negative, but the torture they put me through for three days was unforgivable. The doctor even said that my cell phone number was on the chart and he didn’t know why they did not call my cell.

I went in with my eyes open based on the reviews, but I had a fine experience here. The front desk staff were efficient and Virginia, who performed my ultrasound, was kind and patient focused. I was seen within 15 minutes of my appointment time including time to complete my new patient paperwork.

Do not ever go here. They are unprofessional. Waited 90 minutes and was told I did not have one referral. Girl with bad liquid eyeliner, snapping her gum in the front area shouts everyone’s business with no sense of professionalism. I left and will never go there again. Getting things like this done are rough enough on women and they are short staffed and rude. Run from here.

DO NOT GO HERE! If i could give negative stars I would. My mother went to this clinic and had the worst most traumatizing experience ever! Dr Altavilla is not even a breast radiologist — she’s general — she has no bedside manner, is rude and unprofessional. She didn’t explain a thing, didn’t give my mom any choices or talk to her about what was going on. After being there for 5 hours and doing a bunch of different tests probably to make some money off of her, my mother left not knowing what the hell is going on. Needless to say we are going to another clinic. Do yourself a favor and go elsewhere!

I couldn’t believe it when the Center manager not only manipulate the truth but also refused to service me over $ 10!
Or be billed $ 645.
I was told over the phone that I could pay for a mammogram for $ 115. On the day of service I made a mistake in a haste to make it to my appointment early and only brought $ 105. No card, or check book in hand I asked if they wouldn’t mind providing a discount or bill me for the balance.
The Center manager told me that I would have to be billed the full amount of $ 645 in order to receive service that day. I indicated that this didn’t make sense because when I called I was told that the amount quoted was $ 115 only. I was not told that this was a discount.
The Center manager refused to listen quoting that it was against the law to charge me a different price than others (remember I was asking to be billed the balance, and he already told me he charged others with insurance $ 654) and that he could not bill me the $ 10 balance.
This response by the Center manager had nothing to do with medical care. I felt like at the least this was a huge manipulation to get additional money and possibly that he was telling a lie.
I immediately felt uncomfortable, vulnerable and insecure. Here I am in a situation where I would be taking off my clothes and that someone was going to be handling my breast. If I couldn’t trust them out in the open then how could I trust them behind closed doors with my breast exposed.
I left very upset and worried so I walked to the front desk to retrieve my prescription and my paperwork. The poor girl behind the counter was shaking. It left me wondering if she saw this coming. Certainly, the employees are clear how women will be treated under these circumstances should they arise again, and if they happen to be in a similar situation.
Do you think he’s an adversarial boss? Always «taking away» rather than giving, empathetic or compromising? Too bad.
I have never written a bad review before. I have a high tolerance for poor customer service since I usually chalk it up to someone having a bad day or being poorly trained. In this case, I was talking to the head honcho who likely trained others in this establishment. Thus, I felt that I couldn’t trust anyone or anything at The Encino Breast Care Center.
–Kim, an Employment Law Expert and Consultant