Appliance Factory & Mattress Kingdom

Absolutely terrible experience after spending thousands on new appliances. I would have gladly spent hundreds more anywhere else.
This company does NOT care for their customers. Once they make the sale and get your money, cross your fingers. All bets are off, and good luck getting anyone to call you back if you want to check on a missed delivery date.
Hopefully we will get our appliances, otherwise I think we may have to take them to court. UGH, what a terrible experience…

Purchase a refrigerator, stove, microwave, and dishwasher from Scott at the University and County Line location. He was much more helpful than the representatives at Sears and Home Depot. Scheduled installation the following week. Scott called shortly after purchase and said that they were out of the microwave. We agreed to have the other items installed as scheduled and the microwave installed when it came in. When they came to deliver, they only had the refrigerator and stove. The stove didn’t fit correctly, still not sure if that was my fault or theirs (I gave them the dimensions and spaces that I had available). They called 2 weeks later to schedule the dishwasher and microwave installation and I took that day off work. When they called the night before, to schedule the time of the installation, they said the microwave still was not in. I said we would wait until the microwave was in. That way I would not have to take another day off work. A few weeks later they called to say that the microwave was in. We scheduled installation and I took the day off from work. The installer called about 11:00 and said he was going to be running late and asked about rescheduling. I told him that I had taken my 3^rd day off work to get these applicances installed and he said ok he would be there. He never showed. He never called. I called the store the next day. They scheduled installation for the following Saturday so that I would not have to take off work again. They called the night before to schedule installation between 12 – 2. My daughter called me at 10:30 the day of installation to say that they were there. They finally installed the microwave, but damaged the surrounding wall in the process. The installer acknowledged his mistake, but was rather rude about it. We documented the damage and he said they would come out to repair it. It is now 2 months later, many calls and visits to the store and they say that they will be calling me to schedule the repair of what they damaged.
Purchase process was great, but highly recommend never to consider having them install or deliver any item.

My grandmother purchased a top-​loading washing machine on the 19^th and it was delivered perfectly on the 26^th! The deliver persons did a test run on the new machine and it ran just fine; they did a full machine check (hookups were fine, faucets were fine, everything was okay). They even took away her old one. They then left.
She turned on the washer to do her first load and the machine proceeded to overflow because the delivery persons did not fill the machine up completely and therefore missed the fact it overflows when filled. It has now flooded all over her floor. The customer service at the store said they needed to replace the machine (NO KIDDING). Our main issue with this whole situation is the fact that my grandmother was sold a non-​operable machine and was told it was operable-​the store personnel clearly did not do the right tests otherwise this would have been noticed sooner and not sold.
We acknowledge the store is trying to remedy the situation however there should not have been a situation to remedy.

I thought everything was going good until the gas range that I ordered was delivered. It wasn’t even close to what I ordered (I ordered Stainless steel… Black was delivered). I was looking for out of box appliances (meaning they had minor blemishes on them) but the appliance they brought to my house had MAJOR blemishes. I wasted my time with these guys. I went with Sears and found a better deal. When I called to cancel my order, the rep at Appliance Factory just hung up on me. They won’t see my business ever again.

Diana was a knowledgeable and energetic saleswoman. We had a great shopping experience thanks to her. We will definitely return because of her. Keep up the good work Diana and God Bless You!!!

Will at the Westminster store showed exemplary customer service and we were able to get everything we wanted and more within our budget.

Needed a complete package for entire remodel. Justin worked with us and put together an array of packages that would fit my needs. He is the most professional sales rep I have dealt with and delivered as promised. If you need 1 item or an entire household you need to talk to Justin. You and your project will be happy you did.

Purchased a tempurpedic bed from Justin. It couldn’t have been a better experience, not only was he professional, he answered all my questions and pointed me in he right direction. From selecting, purchasing, and delivery it couldn’t have been any better experience. I would suggest this store to anyone!

My wife and I were looking to purchase a washer and dryer in a short time. We had shopped at the Appliance Factory before, with good results. This time, Cody and Jim Hamilton offered expert advice. We felt very positive about the experience and appreciated their knowledge about different brands and their features. They offer the best price and special discounts for out of box appliances with slight visible defects. I would highly recommend this locally based company.

I worked with Eldon Branch who was helpful and knowledgeable about appliances and bedding. Found him very helpful and pleasant when it came came to all of their products. Bought a microwave, gas range and refrigerator and am still considering an adjustable bed when I determine what my needs are.

Run from these people. You won’t get your appliances when they say and it’s just aggravation all around. I suspect they haven’t paid Whirlpool because they can’t seem to get a refrigerator from them, even though it’s on the sales floor. I’ve waited six weeks for my fridge. The first fridge delivered was not what I ordered. Two days ago they called to confirm it was being delivered; today they said it was back ordered. The left hand doesn’t know what the right is doing. Messing around with them has caused me to miss all the good September appliance sales.

Justin was 100% perfect. He helped us through every aspect of our purchase including honest feedback on products. He also was extremely helpful in assisting us in finding the best price and any applicable rebates. We will definitely tell our friends and family that if they are in the need of appliances to go see Justin at appliance factory wearhouse.

Beware of Appliance Factory Warehouse… I had a good service experience with my Sales rep, but that was the tip of the iceberg. After purchasing a brand new top of the line washer/​dryer from the store, I had a delivery team bring the units to my brand new home. Upon arrival, they managed to strip the bolts to the Dryer door, so they were unable to flip it to the other side. Not a big deal, but wasn’t a great way to start after buying a new appliance. The two installers were able to get both units into the Laundry room, and left with out much issue.
About 4-​weeks later I walked into my Laundry room and it was under a few inches of water! Somehow when the washer was installed, they used a faulty braided steel line, and water was leaking in the back of the washer. I called them, and had a repairman over within 2-​days to check it out and replace the hose line. He admitted that the hose line was faulty, and that he would write up a report noting the damage to the floor and baseboards of my home, but that I would have to work with the Installation team on an insurance claim.
On April 20^th, I worked with Zen Mykytyn on starting a claim process to get things fixed. He asked for photos of the damage, which I sent… then he asked that I get a repair quote for the services. All information was in his hand by May 4^th to get approval for the work/​repair to be done. 2-​weeks later, I was informed that Zen was no longer working with Appliance Factory, and I needed to contact someone new. I then started working with Tom Mott, who was very responsive and apologetic at first. After going back and forth with him several times starting on May 22^nd, I finally received a response on July 7^th that they are not taking responsibility for the claim, and I need to go through my homeowners insurance for any repair work.
Ok… so it takes 2.5 months to even get a response, and now they are claiming that it was not their fault? I purchased new from them, paid the upgrade price for all new braided hoses, paid to have them install the washer/​dryer, and now it is magically not their fault for installing the washer incorrectly. Be ware of shopping at this company, if anything goes wrong, good luck getting any sort of response/​retribution.

Used to use these guys for my rental properties. Not anymore.
Although the place is usually a little less expensive, their service just let me down big time.
Ordered washer /​dryer combo on Sunday. Salesman said it would be delivered to the store Tuesday and I could pick it up. Great! I’ll have 2 days to do laundry before my week long camping trip. Home Depot was actually a bit cheaper but they couldn’t get me the washer /​dryer till Thursday. So I paid more.
Just called the store, my product is still in the warehouse and there’s ‘nothing they can do.‘
I know, I’m fretting over 2 days. First world problems. For most people this probably won’t be an issue. But I paid more than I had to and now have to spend time I don’t have and even more money to sit at a laundromat while I seethe at their lack of concern for a good customer.
Well no longer their good customer anyways.

Terrible service. Watch out the sales guy will sell you anything, even after detailing exactly what my needs were they did not care, or know enough about the product to steer me toward something appropriate. Despite selling the wrong unit and having a stated rerun policy on the web they refused to accpet the return, and told me they were not «home depot or lowes the just can’ take it back» My only recommedation is the stay clear and try home deopt or lowes, better service, better knowledge, better selection, and a reputable company.

Ken Jackson was a great help in finding the perfect appliances for my girlfriend and I. He was very knowledgeable and was able to steer us in the right direction from the get go. We arrived in the store around 7pm and were there until after 8pm without being rushed out the door. At about 5 minutes to 8pm, I told Ken we could come back the next day to finish up with what we wanted, but he insisted that we stay. I was a manager at a retail store for over 5 years and understand that isn’t always the case with employees going the extra mile to close a deal and stick around until the customer is satisfied. Great Job! The store also had a great selection of stock to look over. We ended up buying a new refrigerator and dishwasher and have been extremely satisfied.

We bought a washer and dryer. Pam A. was great. She answered all our questions without hesitation. There was a slight glitch in delivery but everything worked out. Would buy from them again.

STAY AWAY!!! I have been in business for over 30 years and this is one of the worst business I have ever worked with.
When order was placed (And they charged the credit card in full) we were told Appliances were in stock and could be picked up next day –Oops not on the truck for some reason but for sure we could get them the next week –oops not on truck again then for sure we’d get them 3 weeks later — Tried to cancel order at that point but promised by Pam credit of $ 300 to wait for Feb 26^th delivery date. Finally got the balance of the order on March 10^th (5 weeks after credit card was charged) and started asking where the refund was Pam said don’t worry your going to get it for sure — Then Store Manager quit and waited another 2 weeks until they got a new manager Pam said she was still confident that I would get back the $ 300 but had to wait for new manager was hired-​. New manager said Pam didn’t remember anything about the promised refund and the best they could do was $ 150 refund and I should feel lucky to get that —
Wasted a bunch of time — BUY FROM ANYONE ELSE — EVEN IF YOU HAVE TO PAY MORE — IT WILL BE WORTH IT — CHECK OUT ALL THE OTHER BAD REVIEWS BEFORE YOU BUY!!!

My husband and I came in to buy a refrigerator and we totally scored! Pam A. was so extremely helpful and spent a lot of time answering all of our questions and pointed us in the right direction. I don’t think we would have had a better experience anywhere else and we definitely would never have found a better price! Highly recommend this place and when you go in, ask for Pam cause she’s awesome :). You won’t regret it!

I came in yesterday and talked with Kagan in the parts department. I was looking for a knob or knobs to replace the ones on my GE Profile gas stove. Who would have known there are so many options!!! Kagan cheerfully (and effectively) helped me navigate this complicated land and found just what I needed. I am most appreciative!

Kathleen Johnson at the warehouse and Linc at the Westminster store are the best. thanks for your help… Merlene

I went in with my son and daughter-​in-​law to get them a new dishwasher. The price was pretty good on the one we chose. I then decided to get them a new stove. David Miller showed us different options, always aware that we were on a budget. The installation was scheduled on Monday and went off without a hitch. My foodies are cooking away on their new stove, while the dishwasher is quietly running. Thanks, David.

I don’t plan to visit this store ever again after a recent experience.
I went in to look at dishwashers. The sales person guided me through the options on the floor and answered all my questions and I left with 3 viable models, but needed to confirm measurements back in my kitchen. I got home, called in the measurements and the sales person told me which unit to go with. I had to return the next day to pay in person. As I was being rung up and my sales person and the store manager started gossiping about another customer. I interrupted them asking them to focus on the person in front of them who’s about to give them money– ME. They apologized and we moved on. I was having them do the installation and we picked a date together. I had to wait 10 days for my install, but I’ve already been washing dished by hand for a few months, so I didn’t mind the wait. I phoned their installation company Brand Source night before to confirm their ETA and was told I wasn’t on the schedule for another week. So, I got bumped and no one called me. They did come through and got me on the schedule for the correct day.
Installation morning, the driver calls when on his way and I think this is going to turn around… nope. He comes in, measures and says the unit I have will not fit. He calls the store and explains the issue and I do receive a full refund (took a week to appear on my credit card). Even the installer tells me he’s had issues with uninformed sales persons at this store.
I phoned the store manager who approved the full refund asking if he could help and email me model numbers to look at so I didn’t have to make 2 more trips to his store. He said yes, but never followed up with me.
Overall poor experience and I don’t want to give them my business.