DaSilva Family Dentistry

Best service ever! I’ve been going to them for several years now and there’s very little waiting, detailed care, friendly staff, current technology, and I never get pushed to buy products or do unnecessary services. Also I love that they email/​text appointment reminders. We all need that! Lol! And being open Saturday’s really helps! Customer for life!

I just want to go to the point! Don’t go to this dentist because they are rip off!!!

My first appointment with DaSilva Family Dentistry was great and I referred three other people that are now patients. However, on my second appointment I got a last minute appointment because of a small chip in my back tooth. I notified the dentist and the person at the front desk that while I did have dental insurance, my premium dental insurance would not be activated until the following month so I just wanted to make sure that it wasn’t serious. The dentist saw me for about 4 minutes, looked at the tooth, told me it wasn’t critical/​urgent and could be quickly fixed. He filed it down in a matter of seconds and sent me on my way. At that point I was happy that he quickly solved the issue. But unfortunately, I was then informed that this procedure would cost $ 200– without any warning from the dentist or a discussion about waiting a month for the procedure to be completed, since it was not urgent. I want to be clear, that I was not looking for «discounted» dental services and I will gladly pay for quality care. But $ 200 to file a tooth (without x-​rays, cleaning, etc.) without discussing the financial implications with the patient is absurd. I really enjoyed going to DaSilva until I felt as though they were taking advantage of me financially. I have spoken with other dentists and dental hygienists and $ 200 for a 30 second filing is not only a rip-​off, but costs should always be discussed with the patient before a non-​urgent procedure is completed. After calling DaSilva, they agreed to waive the $ 80 exam fee, but by that point I had made a decision to go elsewhere. Keep in mind that a full adult patient exam is only $ 65 for new patients so it may be worth it for a first appointment but if additional procedures are necessary, be warned!

I’ve bounced around a lot over the last few years so it seems I’m always looking for a new dentist. I found DaSilva through an UrbanDealight cleaning/​exam/​xray deal. I found out later from the office manager that they enrolled in this program after moving locations, looking to build up a new client base.
There was some challenge in scheduling, but that was mostly my fault since I live and work on the opposite side of town. I felt the office manager was as accommodating as possible given the situation. They do have some weekend hours and after I missed the first appt due to horrible traffic they happily found me a Saturday exam.
The Dr., hygienist and office manager were all super nice and informative. They did not seem sales-​y or pushy at all. It’s always hard to trust a new dentist but I really did feel comfortable with their team. Perhaps it helps that I didn’t have any cavities :)