My wife had an appointment to get a very painful cyst treated on her wrist. We had to schedule it out quite far in advance, and on her way she was caught in some traffic and called the office to let them know she’d be around 5 to maybe 10 minutes late. The receptionist asked the doctor and he said he wouldn’t see her, and that she’d have to reschedule. As much as we are out of town, that is very, very difficult. He’s a jackass. I recommend finding a more compassionate person to work on you.