Enterprise Rent-A-Car

Although Fort Lee is much closer to me, Englewood’s Enterprises’ customer service is so much better and their customer satisfaction is an A+. I went there 3 times the past couple of months. During the most recent visit, I saw a black Mini Cooper the day before and I wanted to rent it out but it was $ 10 above my car insurance daily limit. Since they did not sedans for that day, they said they will match the limit and I walked out and rented the Mini. Very happy. All of the employees were professional and friendly. Highly recommend Enterprise Englewood.

The staff at this location was extremely courteous and patient. Being that this was my first experience renting a vehicle I had many questions and Ciara was extremely patient and understanding. She made the process smooth and easy. I would recommend their services to anyone in need of a rental vehicle.

Reserved a luxury car. Came to pick it up and they place was severely understaffed. Waited for awhile and then once it was my turn, the agent was nice but had no sense of urgency to do the reservation check-​in quickly. After the employee finished verifying my credit card info with my bank (why was that necessary?) I needed to ride with another employee to another lot 15 min away, because they didnt have the vehicle on their lot. Why wasnt it if i had made a reservation? The vehicle I had to ride in to this next lot was a customer-​returned vehicle, which hadn’t been cleaned and still had their bags and stuff in it. I had to make room for me and my girlfriend to sit down because all their shit was laying in the seats. What the fuck is with this? We get to the lot and I see the car hasn’t been washed and looked grimy. Pissed off that this quality qualifies as «luxury» these days. The brakes on this car were worn down and it had a hard time slowing down off the highway and around the city. I’d really like some kind of compensation to reconsider renting with them again. Other startups are better, faster, cheaper and nicer.

Staff that lies, and lack communication skills as well as an education for reasonable treatment!
The company as whole makes a lot miscommunication problems, where they fail to explain the fees while your ordering by phone; as the drop off fee for 150, etc.
I picked up the rental car in central NJ and dropped it off in Englewood NJ. The car was left with less than a quarter tank on the drive we realized and called back. They said they will correct it on the computer, not to bother our drive. We agreed, however when we dropped off the car the following day they had not. Also then lied saying we never did… Furthermore, Englewood Enterprise staff were not impolite as their manager was. At first he did not want to come see us, even though the staff went back and forth to him. Finally he did, and told me I was yelling. I assured him, I was not and he was getting defensive even before we spoke. Btw, anyone who goes to a company and the company can’t remember your agent nor any clue what’s going on will find it frustrating to deal with!
Now on to the branch manager; Matthew Nessim… Let’s start off by saying his lack of education made him hostile and quick to judge. Without hesitation he ordered me; the customer to leave. I told him, I am paying then I’ll gladly leave. He tried to show off and yell at me further on with leaving threats. All this was due to me asking him for his card, then telling him I no longer want to speak to him, let me finish and leave. «I shall write my review»!
Afterwards I heard him muttering in his language, he has no idea we are bilingual. When my father heard him, he asked «what did you say?» And quickly he resolved and asked; «Where we were from?» after just yelling at me to leave… What!
At that moment I realized he had bipolar tendencies!
All the while giving a horrible treatment… Explain to me how the staff their are more polite then the manager who doesn’t come out until requested for a few times all the while we see him… Then burst out yelling and acting out… What!
As a insurance to your wallet, and safety I suggest you look elsewhere for help… their are a lot more car rentals out their that will strive for your business. This company plays tricks and scams to get the most out of your purchase.
Gluck and you have been warned!

I have dealt with this location twice. The staff are efficient and possess good customer service (they always have new hires that’s why) with the exception of one person who obnoxiously called himself the manager who bragged about his education and qualifications to cover his inefficiency for the role: he couldn’t locate the reservation for a car made by the insurance company despite the confirmation number provided– instead of an apology or a pro-​active decision to contact the insurance company, the manager put the blame on me (the customer) and offered no alternative solution on the situation. There are 2 other Enterprise within the 7-​mile radius from this one… take your business there instead if you want to avoid a stressful and meaningless transaction.

I really enjoyed and respect the customer service that enterprise Rent-​A-​Car has given me in the past and in the present time now, I would recommend them to anyone there the best!

Wow best experience ever at an Enterprise. I had an issue booking with the main number and I was not too happy prior to visiting this branch. I dealt with Jose who was extremely personable and understanding. I was ok with the mini van they offered me but Jose offered me a brand new mustang for the same price. He had to dig it out of the snow first. He went out of his way to go the extra mile even though I didn’t ask. This is what customer service is all about! Easy in and easy out too! Highly recommend this location!

We live in the ‘Upper North Side’ of Manhattan, so the ability to rent a vehicle for a short or extended time at a reasonable rate is one we treasure. A quick 15 minute bus ride on the 178 from the GWB and we’re there.
Jose and his team at Englewood Enterprise have consistently provided excellent and accommodating service regardless of our needs. They strive to make sure that we get the right, clean car in excellent condition. They are always informative and respectful. We really cannot say enough about how happy we are with renting here. This is our go to spot until the day we (if ever) decide to own a car (and we might even go to them for that).
Until then, thanks for making the freedom to travel such an accessible part of our New Yorker life.

Renter beware! After years of using enterprise personally, for my company, and my parent company referring business to them — this location shows why you should either go to Hertz down the road or find another Enterprise location. We picked up a car after my wife got into a car accident in Edgewater where a bus backed into her. State Farm recommended a different rental company but loyal as I am I asked my wife to go to Enterprise. State Farm gave us a fixed amount for a rental car and my wife did the math with the Enterprise rep at this location so we didn’t come out of pocket. We were told that we needed to get the insurance for the rental car which we later found out through State Farm was incorrect and falsely represented by the rep. Additionally the calculation they did with us to avoid coming out of pocket never included the insurance so when we turned in the car we were stuck with a $ 300 bill. The manager Jose was useless when it came to dealing with this and their regional office has yet to return my messages. Great job from a company that use to be my standby. If you must rent through Enterprise, there is another location in Teaneck less than 3 miles from here that will give you much better service and hopefully has better business practices.

Great, friendly service. Got a good rate and extended another week at the same rate. They’re professional and courteous.

Excellent and swift customer service!

DAMAGED BY ENTERPRISE, PART IV
If you’d like to go back to PART III, then click on the link below:
With the «help» of the Fort Lee office, I was able to locate a few vehicles from the Englewood office that would be a good replacement as they were either an SUV or one class lower. I needed to swap out a Dodge Nitro and most rental locations would love to get an SUV on their lot because they could rent it out a lot higher than the economy cars. However, when I called the Englewood office it seemed that all of the cars which were showing as available for rental in their systems were not coming up as being «reserved.» Mind you, this seemed to go completely counter to what I had witnessed before earlier that day when they were telling me that they could not reserve a car for me and that their «reservations» were more like first come, first serve. The whole thing reminded me of that Seinfeld episode when Jerry went to pick up his car only to find that they had given it away.
Jerry: I don’t understand, I made a reservation, do you have my reservation?
Agent: Yes, we do, unfortunately we ran out of cars.
Jerry: But the reservation keeps the car here. That’s why you have the reservation.
Agent: I know why we have reservations.
Jerry: I don’t think you do. If you did, I’d have a car. See, you know how to take the
reservation, you just don’t know how to *hold* the reservation and that’s really the most important part of the reservation, the holding. Anybody can just take them.
The whole thing sounded fishy to me that Fort Lee said that they would have cars for me in Englewood. What’s the point of having a reservation system if it doesn’t accurately tell you which cars are available at a location? I ended up having to call Fort Lee back to ask them if there were any other local places that had any cars. The best that Englewood could go for me was suggest that Fairview might have some cars.
I called the Fort Lee location back again to tell them that Englewood told me that they didn’t have any cars available and asked them if there were any cars available in Fairview. This time the counter worker that I spoke to told me that he couldn’t look up any cars.
Liar!!! And I called him out on it too! I was quick to tell him that his co-​worker was nice enough to look up the cars available in Englewood only a couple of minutes earlier and that he should be able to extend me the same courtesy. Knowing that he was caught in a lie he started to jibber jabber that the location was very busy and he didn’t have time to comply with such a request. I asked to speak with the other counter worker who was better killed with customer service. When the other counter worker picked up he apologized for the confusion and the lack of consistency in service and rattled off a few models that were available at Fairview. I thanked him again for taking the time to help me and called Fairview right away to avoid the possibility that those cars would also disappear from their inventory.
Continue ahead to PART V:

Best service from a rental company I’ve gotten. And they work with you and accommodate to your needs! Got into an accident so I needed to rent from these guys and they were SOOOOO helpful!
Ask for Jose (funny guy!)