Gerber Collision & Glass

Do not take your car to these people. They will give you the lowest estimate and then triple it once it is done. Again do not take your car to these people. They will scam you

Avoid at all costs.
I had my car towed in after a collision only because they were the closest shop on my insurance’s preferred vendor list. I have no clue how they could be on USAA’s preferred vendors, and I have lodged a formal complaint about them through USAA, but don’t let your insurance convince you this is your best option.
I waited NINETEEN days before they even LOOKED at my car to tell me that it was totaled. In the meantime, I suffered horrible customer service. Their front desk staff is incompetent and friendly, at best, or downright unhelpful and dismissive at worst. I would call, insisting that someone speak to me about my car, and end up being forwarded around to voicemail after voicemail (none of which were ever returned). I finally got someone to talk to me only after calling their corporate offices and making a complaint.
They make excuses, they make promises they won’t keep, and they have no idea how to maintain customer loyalty. I would never allow Gerber to complete repairs on my vehicle. I imagine if their mechanics are even half as terrible at their job as everyone else I dealt with, including the estimator and general manager, then any repairs couldn’t be trusted.

Absolutely a horrible experience. I was rear ended by a Liberty Mutual insured driver. Liberty Mutual sent me to this place as one of their «preferred» repair shops. I arrived a few minutes early and pulled my car in the garage and was told the estimator would be out. About 6 minutes after my scheduled appointment time the estimator comes out with only a camera in his hands. Tells me his name and takes a few pictures and 3 minutes later says I’m done. Really I said? Do I get an estimate? I will up load it to the insurance company in 3 or 4 days. And we can get you scheduled in a week or two. Really… I said what is your guess, oh around $ 400 to repaint the bumper. I told him based on my experience here already I was not likely to have the work done at Gerber.
So fast forward one week later I have not received any estimate, so I call Liberty Mutual and explain. Liberty Mutual said they would call and get the estimate and email it to me. Now 3 days later still no estimate, so I call liberty Mutual again and explain, I get put on hold while they investigate. The rep said she called Gerber who said the estimator was gone and a manager was going to write up the estimate, but the manager was not in at the time. Not sure how someone who never saw my car was going to write up an estimate.
Nice that Gerber Collision did not feel the need to take action on this. One look at the poor reviews here on Unilocal and on Google tells you everything you need to know.

I took my car here after getting rearended and not having a choice to go elsewhere. (If I had had a choice, I would have taken it to Precision on Havana.) After picking up my car, I realized that they had not repaired my tailpipe. I had to take it in a second time and wait in the shop while they finished the repairs.
Time is valuable. If you have a choice, go elsewhere.

Over $ 600 for scratches on my bumper?! Are you out of your minds? I was thinking that might happen, seeing as my insurance referred me to you and my deductible is $ 500… of COURSE it would be more than that! I’ll just put a sticker on the scratch, that’s how small it is, instead of paying $ 600 for it! Will get different estimates and see how they compare…

If I could give it 0 stars I would. I second the opinion someone else gave about horrible desk service. I would extend that to say the estimator man wasn’t exactly friendly either. I work in the insurance industry, and if one of my customers told me about an experience like I had at this place, I would forward that up the management chain quickly, because my company takes partnered insurance repairs shop complaints seriously.
First, when I dropped my car off at the shop for repairs, the estimator said I couldn’t leave the vehicle there for the repairs. I had just had a discussion with my insurance company about how the vehicle wasn’t safe to drive and I didn’t want a ticket. I won’t go into details, but the police told me he could give me a ticket for having my mirror broken, something about «impairing my vision». The estimator just laughed and said «that’s the first time I’ve heard that, and I’ve been doing this a long time». And went on to say, «Cars used to only come with one mirror!». So I had to fight them a little bit to get me to leave my car there and pick up my rental car.
When the repairs were done, they called me TEN (10) minutes before they closed on Friday and told me my car was ready to be picked up and that if I didn’t come get it that night, I’d be stuck with paying the rental bill all weekend. I told them that I was at work until 6:30 and could do nothing about it, and also said I didn’t think I was given an ample chance to go get my car, even if I WASN’T at work. I fought them on this, and then one lady apologized and said that wasn’t enough time to expect someone to get to the shop, so I could come by the next morning.
The next morning, a Saturday, I had a meeting I attend from 10 – 11:30am every Sat but told the shop I would be coming right after that. They called me three (3) times, asking where I was, leaving nasty voicemails each time. One time they called when I was in the meeting, so I couldn’t answer. They called me soon after my meeting, when I was on my way to their shop. I told them I was on my way, they asked how long I thought I was away and where exactly I was. I said I wasn’t sure, maybe 10 minutes. Then the lady got REAL rude and cut me off saying, «Listen, I can’t even wait 10 minutes. If you’re not here in the next 5 minutes I am locking the door and you will have to pay for your rental car all weekend on your own and pick up your car on Monday!» She also went on to say, «There were a lot of people mad that you left your car here just because of the broken mirror» — referencing my first issue with the insurance company’s assertion to me that they would cover the rental and I’d be fine to leave it at the shop. ONE OF THEIR APPROVED PREFERRED NETWORK SHOPS TOO!
Of course, no one at my insurance company is there on the weekends, so all I could do was leave a message and wait for Monday. In the meantime, I’ll just stress out worrying that I will have to be paying $ 100+ for 3 – 4 days of rental as my car sits in the shop all because of this mess and a poor excuse for customer service. I see why people gave this place 1 star. I previously a different shop for repairs and they were great, just not on my insurance company’s «approved» list. I figured if they were on someone’s list, they had to be good. I was very wrong.
I’ll be certain NOT to ever go back to Gerber Collision, and I’ll be making sure my insurance company knows about it as well.
DO NOT GO HERE FOR SERVICE!
Lastly, just reading other’s comments here, they confirmed how rude and short the ladies at the front desk were. This place was horrible.

Unhappy. After being referred by a friend to use Gerber Collision, I made an appointment to get an estimate on repair to my rear bumper after being hit. I made the appointment a week in advance, but after arriving, my car wasn’t given a look-​over because neither my insurance company or the person who hit me’s insurance work with this shop. «Ok», I said, «can we do an estimate leaving insurance out of it?». They would not give me an estimate. Period. My insurance company has confirmed I can get an out of network estimate from any shop, but I will not be pressing the issue with Gerber. I understand if policies are policies, but it could have been handled with much more support and concern. The ladies in front were short, rude, and were very happy to let me walk out the door. This could have been resolved when I called a week ago and gave all this information. This shop wasted an hour of my time. I guess they have enough business. I recommend looking somewhere else.

Worst place to get my car repaired. My dad brought my car in for an appraisal with our insurance guy then set up a repair date for me as well. I go in on my repair date and they tell me I wasn’t on the schedule and I shouldn’t have gotten a schedule that quickly since they were so busy and booked from the hail storm. I even told the front desk I called a few days ago confirming my repair date and they said I was scheduled for that day. Once the car was fixed they called me to go pick it up and when I got there I had to wait another hour because they weren’t done. When I checked my car, I saw a two pieces by my front windows were cracked and I asked them about it and they told me they must have missed it but will replace it once the part comes in and told me to take the car home. They assured me that they would call me in 3 days once the piece comes in but they never did and I had to call them back. When I called them back they weren’t sure what part I was talking about and transferred me to the guy that took care of my case but he never picks up the phone or return my calls. I would not recommend this place for anyone. No respect for customers.