Images Flooring

Images is one of those places you would not work with on your own. If you are building a home, or working with a builder, they will send you to Images to select flooring, cabinets, tiles, etc.
Their selection is limited, outdated, and overpriced. The service is an embarrassment. I worked with Kim, and while she was friendly, she clearly had no idea what was going on.
My townhouse was one of six built at the same time. Interestingly enough, several of the different townhome owners received different options and answers on what was available, even though we all had the same «package.» My neighbor was told he could use certain wood flooring options, while I was told this was not possible. Another neighbor had different cabinet selections. Yet another neighbor had different options for staircase flooring.
The backsplash for our kitchen was installed incorrectly. Instead of replacing, they reused the same tiles to try and fix it. When this was not up to par, I had to argue with the owner over THEIR mistake. They installed the wrong color cabinets, and I am still waiting for repairs since some of the cabinets have dings and scratches.
My neighbor’s bathroom vanity was installed with a large crack in it. She had to call to have it fixed.
Over one year later, me and my neighbors are still dealing with Images to fix their errors, mistakes, and poor work.
If your builder recommends using Images, ask for a credit and go elsewhere.
Avoid this horrible company at all costs.

We built a custom home and our builder recommended Images Flooring. We have had nothing but problems with them. Their field installation supervisor changed three times while we in the critical time of installing floors, tile, carpet and other. The owner refused to speak with us but would only communicate through our builder. They continually did not show up to complete work when they said they would. We counted at least 10 times when they were a ‘no show’ even though we were in a time crunch and were relying on the. Furthermore, they did not order the correct laminate flooring for our basement back in February 2014 and then wanted to up charge us for what they had in inventory when May came and it was time to install. I would not recommend them.