Kaiser Permanente Englewood Medical Offices

I really love the doctors here and the nurse staff are very friendly. So far I have nothing bad to say about this clinic. They took me early which was great, I hate sitting around waiting in doctors offices. I feel like the longer I’m in there the more chance I have of catching something. Both Dr. Elongo and Dr. Cox are very professional and have great bedside manner. I look forward to returning, but not too soon.

Linda Sawyer is a horrible nurse! My wife went here feeling so sick with what we thought was a head old. The nurse told her to drink honey and take Tylenol. The next day, in the evening, my wife felt worse and developed a fever. We went to the ER at Swedish and found out she had pneumonia! Kaiser at Englewood denied to waive the $ 150 copay. Apparently the Primary Care Dept. and Nurse Manager think she received adequate care. Outrageous. Kaiser at Englewood might is terrible for this type of treatment, or lack thereof.

Bad, bad, bad. The staff on the ground floor needs an attitude adjustment. The Pharmacy needs to be closed and all of the obnoxious, rude, snotty, incompetent, unprofessional, lazy, illiterate, unqualified, idiotic pharmacy techs need to be fired.
Readers digest on this:
Waited 4 hours for a medication refill ⁹⁄₁₄ — Still left pharmacy empty handed. Had to wait 4 days to pick up RX.
Waited 1 hour for medication refill ¹⁰⁄₁₄ — left empty handed (learned from past mistake and didn’t want to wait any longer). Left empty handed and had to wait another 4 days to get a refill.
Waited 1 hour for refills on ¹¹⁄₁₄ — left empty handed and filed a grievance with Kaiser. Asked them to compensate me for the time wasted at their pharmacy. Got a form letter in response :-/​
Reopened grievance and stated that I would withhold payments of premiums until grievance was resolved. Informed them I would be filing a compliant with Division of Insurance and contacting TV stations (Call 7 investigators, 9 Wants to know) and letting them know about this. Kaiser has yet to respond. What a pain in the ass!
I will update this review as soon as I get a response.

I used to love kaiser and would highly recommend it to anyone. I still have consistently had good experiences with my Heath care providers but this is the only pharmacy that has ever given me reason to complain. The staff here is incredibly snotty and rude and I’ve had to wait over an hour and a half on two occasions for prescriptions, despite a quiet waiting room. I usually use mail order and they are more than reliable. Again, this review does not reflect on the doctors and other kaiser facilities, but is only about the poor customer at the englewood location. The staff here has been so unprofessional and condescending that I don’t feel comfortable sharing personal information with their staff or returning to this location.

I am a new KP member and have only had one experience — labwork — so I will definitely edit this review after my doctor appointment Monday.
They said «no appointment necessary for labs» so I was a little concerned that might translate into 500 patients showing up along with me and a long wait. Not the case. I was called in under 10 minutes of arriving and they quickly and efficiently collected my blood and announced me «done». Yay!
Like I said, they were quick & efficient. They were the kind of friendly that goes with such speed & efficiency… Meaning definitely not overly chatty… Which I like and respect on one level. But I had a quick yes/​no kinda question I might have asked in a less conveyor belt type situation. But like I aaid I appreciate their speed and attention to their job which was drawing my blood – not educating me – so I’m pleased.
If you want real chatty. maybe slower, service you might wanna try some place else.
I’ll update after I see the doc.

People have very strong opinions about Kaiser Permanente. I honestly wouldn’t have chosen them as my insurance plan, but it’s all my work offers. I really, truly lucked out with my doctor, Dr. Daniel Jones at the Englewood location. I’d highly recommend him to anyone who uses Kaiser.
First and foremost, he has always been on time or early for every appointment I’ve had with him. He’s very kind, knowledgeable, and approachable. One other great feature Kaiser has now is the ability to email your doctor via their website. I’ve actually saved trips and additional co-​payments by emailing him to ask questions and get prescriptions refilled and he’s always responded on the same day.

2 Reviews here —
1^st Review — My Dr., Dr. Hernandez is terrific and very friendly. He makes me feel so comfortable, (even when I’m sick). He takes time to listen to your medical history and will do whatever he can to keep you feeling healthy. He really does care about you!
FIVE STARS for the doc!!!
2^nd Review — The hospital can take a while to get into during peak seasons. But what hospital doesn’t??? Maybe that’s a larger problem. Also, I don’t have a lot of experience with big city hospitals, so I can’t give it a fair comparison. KP, does however have too many telepromts to get you speaking to right person. Come on, three teleprompt menus and a 15 minute phone call wait, really???
THREE STARS for ease (of difficulty) for access…
I won’t go into the application process here. ;-)