Luba’s Tailor & Custom Clothes

Luba is good at sewing/​altering/​making my clothes fit my body. She definitely doesn’t run her business like a corporation; this shop is pure neighborhood.

Not first choice. This lady is her worst own enemy. She is very aggressive and disrespectful when she is questioned about turn around time. She had 3 weeks to complete at her own set due date. Nothing done when arrived for pickup.
She gave an attitude as mentioned above.
Asked for pre pay amount back she threw the money at me.
She should go back to wherever she came from. Maybe her attitude is appreciated there, but not here.

We took three new garments for Luba that needed some basic alterations. We did not need done in a hurry, but she told us they would all be ready in a week. When we returned a week later, Luba told us she had gotten behind and it would be another week, possibly 10 days. We left and then just to be certain our clothes were ready, we went back 12 days later. When we got there, Luba told us again that our items were not ready (she should have called us and saved us another trip). Then Luba told us that one of her ‘regular’ customers had brought in a lot of alterations, just the day before. She told us that her ‘regular’ customer had priority over us (new customers).
So basically our alterations got pushed back even further. Luba wouldn’t give us any pick-​up date for our items, said she would call us when they were done.
We had started to notice that her attitude and her communication with us had been progressively getting worse on each of our visits (bordering on hostile) and that should have been a signal to us to take the alterations elsewhere.
Finally, it took almost 6 weeks until we got our items back and at that point Luba seemed to be actually ticked off at us for even bringing our alterations to her. We never got a ‘thank you for your business’ or even a ‘sorry, it took longer than you were told’ comment from her.
Upon pick-​up, our items had been returned to us inside plastic dry-​cleaning bags, so it wasn’t until we got home that we saw the shoddy, shoddy, shoddy workmanship on EVERY garment… new button holes sewn completely off-​center on a new jacket, uneven stitching along the hem on a pair of pants (on both legs) and unmistakable snags all over the sheer fabric of a brand new dress. We considered calling Luba immediately, once we discovered these issues but we both felt that any further interactions with Luba would only escalate and would eventually end in a non-​resolution anyway.
So, we certainly learned our lesson with Luba and we hope that Unilocal readers will be forewarned by our personal experience.
We’d actually wanted to rate this business LOWER than a 1-​star review, for workmanship, customer service, communication and attitude… oh…and for ruining our clothes.