Royal Roofing & Restoration

If you’re like me you got hail… Matt came out, got my roof taken care of and had it fixed in the time he told me. Very little out of pocket expense and we were not bothered by the work or workers. (Which was good because my girlfriend was worried about that the most) Thanks! I will send referrals!

THIS COMPANY IS A RIP OFF!!! A guy by the name of Matt Grisham comes out and quick/​smooth talks you into a great deal and wonderful service. WHAT A JOKE! He delayed the roofing for almost 3 weeks with the excuse of the permits being messed up because I am in unincorporated Parker. Then he said that the permit department was three days behind, then it was the roofing material company that was three days behind. Then the next week I got the SAME EXACT EXCUSES! I finally got a hold of Matt on a Monday Sept. 17 where he said it would be delayed again, until ‘tomorrow’ because of the rain. I expressed that I thought it was supposed to rain on that Wednesday so he said he would check it out and get back to me in an hour… NEVER HEARD FROM HIM AGAIN until I called the above number and threatened them with a lawyer! I also had left numerous messages on Matt’s cell (which he then tells me it’s his office’s general number!) After accusing another Matt of horrible service they finally found out it was this Matt Grisham. He finally calls and is giving me more lip service and telling me how they have gone up and beyond getting my work done and making me happy… REALLY? Then he tells me once again that it’s the roofing companies fault and tells me that he never knew the supplies were NOT delivered earlier that week… again, REALLY? IF HE DID NOT KNOW THEN HE WOULD HAVE HAD A FULL CREW AT MY HOUSE ON WEDNESDAY TO GET THE JOB DONE! Then he tried to blame things on a sub contractor that did the paint and works for him with Royal Roofing, where I stopped him and said he wasn’t the one who keeps telling me bs and telling me he was going to call me back, YOU DO MATT! He then calls me and tells me that everything is scheduled to be done (thank God the same freaking week!) and tells me he will drop off a copy of the permit and the copy of the supply order stating my supplies were already paid for… NEVER SAW EITHER ONE OF THEM!!! After all this he has the nerve to show up to my house still giving me lip service, like I was going to forgive him for all the bs he had given me and put me through and want me to shake his hand… NOT IN THIS LIFE TIME! He was also giving me some song and dance of how someone else called him and left a message on my behalf… which it went from some name to «oh, I am not sure what the guys name was» And «he stated your name (first & last)» to Well he said «Carrie»…and went on how he could sue this guy for slander and blah blah blah… he told me he would let me hear it, but then said well I’m not sure if I know how to send it to you, or if we kept it… blah blah blah… I flat out told him I DON’T NEED ANYONE FIGHTING MY BATTLES FOR ME!!! So I assume that was another lie!!! Now I am finally getting the checks for the work from my insurance company and this con artist has gone from almost $ 10,000.00 for the original amount to $ 14,590.76, in which Matt keeps telling me that I need to pay them my deductible… I have never paid a company that does the work on my claims money… I have always paid my insurance company… which they have already deducted my deductible! And the last straw, I went to look for a chair that they happen to move off my porch to under a tree and it has disappeared! and I keep finding nails that they promised me they would get picked up with a freaking magnet… the nails are all in my dog area, so let me tell you who will be getting the bill if my dogs get a freaking nail stuck in their paws!!! SO BOTTOM LINE… THIS IS A HORRIBLE COMPANY TO HAVE… NEVER HAVE THEM WORK ON YOUR ROOF OR ANYTHING ELSE!!!