The Marks Apartments

I really hate this apartment. I had lived in here one year. First of all, the management is really terrible. They do not understand anything, and they won’t help you resolve any problem. They always enter your room when you leave the apartment. The most terrible thing is they do not remove snow that affecting I am hardly to drive in this apartment. Moreover, the bad environment in this apartment, and this apartment always is dirty！ This apartment that I have never seem before, and I strongly suggesting do not choose this apartment!

I have lived in The Marks for just about two years, and have been very pleased overall. Unfortunately, my roommate and I are looking for a new place, because the rent is going up by almost $ 200 this year. The finishes, noise, and size of the apartments just are not worth what they are asking us to pay. :(
The noise here is probably the biggest problem. I live on the second floor, and can hear my neighbors walking around upstairs all the time. I tend to walk pretty heavy, too, so I’m sure that my downstairs neighbors would say the same.
I did have one problem with noisy upstairs neighbors. They were playing a keyboard above my roommate’s bedroom in the middle of the night (midnight, 2am). My roommate emailed and never received a response, so we went into the office. The agent called a day later saying that she had spoken to the neighbors, and it did get better after that.
I have never had a problem with maintenance requests. My issues are fixed the same day or next day. My only complaint is that they do not leave a note indicating they have been there, so sometimes it’s hard to tell whether it’s been fixed (I had an issue with my heater this year, and called in a second time because I thought they hadn’t come).
The fitness center at this place is great — there are three treadmills, three bikes, three elliptical, and various weightlifting machines and free weights. When we were looking at apartments, this one was definitely the best. I’ve also never seen it full, though I do go early in the morning.
There are a ton of windows in the apartment, which was a great plus. Walk-​in closets, which I have now learned I cannot live without. :) The finishes are pretty cheap — the cabinets are very, very cheap quality, but it is an apartment. Also, it would be great to have ceiling fans and better lighting — the living room has only one can light, so you MUST have lamps.
The location of this apartment is also ideal. It’s in a really good neighborhood, and I have never felt unsafe. Parking can be difficult if you come back after 8pm, but I’ve never had to park too far from my apartment.
Overall, we’ve been very pleased at The Marks. It’s really a shame that the rent is becoming so high, or I would truly considering staying at least another year.

Here is a copy of the review I sent to management after moving out. I hope it will provide enough information to convince you to go elsewhere.
Quality
The apartment fixtures are extremely cheap and worthless. I personally repaired some items b/​c the maintenance staff «jerry-​rigged» repairs. The bathroom and kitchen cabinets and drawers need sanding — be prepared to get splinters when reaching in!
Noise
After complaining to the office and getting no response/​action about the noise from the neighbors below, I had to put in 2 police reports, yet there was no recourse for their actions. They slammed doors so hard, I had pictures fall off the walls. They need to be made aware of these violations. And if there’s multiple strikes against a tenant, they need to be evicted. The walls are thin, so beware. If you have «normal» neighbors it is bearable. But if you have loud neighbors who like to party, you’re SOL!
Staff: The staff misinform and mislead tenants. I called at least 5 times to complain about the neighbors mentioned above, and conveniently, staff only documented a couple of those complaints. There is a serious lack of professionalist. The office manager will never call you; I’m convinced one doesn’t exist or care. The time someone — probably a staff member stowing away their kids while at work — was coming into my apartment. My channel history showed all kid shows. I have no kids, nor have I ever had kids come into my apartment. Yet when I told the staff, they insinuated that I gave my key away to someone. I didn’t know anyone in Colorado well enough to give my key away (I’d just moved there from across the country), and I still have both original copies from move-​in. I put in a police report, and even the police officer believed someone was coming into my apartment. But even then, the manager wouldn’t talk to me.
Property: The community is DIRTY!!! There is trash outside the buildings, dog poop everywhere, and more cigarettes than you can count. The trash/​recycling bins need to be emptied on a more frequent basis b/​c they always overflowing near the weekend. The pool is gross — they let dogs swim in the pool at the end of the season. This water is re-​used next season. The pool is already dirty enough! The stairs/​halls of the buildings are also disgusting. Supposedly the halls were powerwashed (which didn’t do much), but they didn’t powerwash the stairs leading to the hallways which defeats the purpose. There are piles of trash on porches, which is apparently not allowed, but of course, is never enforced.
Smoking Issues: Smoking banned? Yeh right! I couldn’t open my windows because the person on the first floor smokes in their apartment and outside of the apartment. So lucky me, the smoke rose and came right into my windows. In addition, there are cigarette butts everywhere. I asked the office staff how this new smoking ban was enforced and was told there was no way to enforce it unless people were caught doing it. Are the cigarette butts not enough evidence? How about you send staff around the neighborhood to look around every once in a while?
Safety: Please see my comments under «Staff» regarding the incident with someone entering my apartment without permission. I never felt unsafe with my neighbors, but because there is no security, I would say use your best judgment. One staff member gave me a number for a after-​hours security. I called it one night before calling the police about the noise issues, and no one will answer the phone, nor can you reach a voicemail/​answering service. So do not rely on this.
Move-​out: I was very surprised to have a carpet cleaning fee slapped on without any prior notice. Maybe it was in the lease, but it was most definitely NOT in any of my move-​out notices or emails. I cleaned the crap out of my apartment, which is probably why I got my entire deposit refunded (minus the carpet fee and my non-​refundable pet deposit. Still a little pissed that properties like this are going forcing you to pay non-​refundable pet deposits. Unless my animal destroys something, they should refund the money in full.)
Parking
Parking is decent. I only had a couple of instances when I could not find a space late at night, but perhaps parking was a bit more of a problem in other areas of the complex, as described by other reviewers. I will say, there is not much room for moving/​delivery trucks to pull in, so be prepared to be blocked in by others on occasion. Probably happened to me about five times t/​o the year, leaving me to track down whoever had parked behind my car and ultimately be late to work.

If I could give a zero star, I would.
We were promised the moon when we viewed the property and were told that we were approved to move in. Then a week later we were told there was a problem with our application and they needed to figure out something on their system to complete the application. We were told that we were still definitely in and could we please be patient. They would call us when the portal was active for us to sign our lease.
A week went by. Then midway through the next week, I was nervous that I still had not heard from Marks management, so I called them again and finally got through — they rarely answer their phones and calls generally roll to voice mail. This time I was told there was an error and we should have been notified much earlier that we were declined. They said we were going to receive our application fee back, which we still have NOT, and they won’t answer their phones. Again.
We are now scrambling to find suitable housing with just over 2 weeks notice that we were declined at Marks. There is very little available on today’s market and now we are stuck with a month-​to-​month at our original apartment waiting for something to open up in September.
The Marks has a lovely initial surface presentation but the bottom line is that they don’t care about individuals. Run. Away.

I recently moved out of the Marks, because I changed jobs and the drive and traffic was just to congested at the time I had to commute. I have lived in apartments all my life and there are two things that are really important to me, lots of light and quiet. I never heard a peep from anyone. And I play my music and TV fairly loud myself. The amount of windows in my floor plan was fabulous – I had a one bedroom with a study which was perfect. I don’t want to interact with the staff and I never had to: paid everything on line and requested service on line and got an immediate response. If I received a package I received a text on my phone. I would not hesitate to live there again should my situation change and that is the highest compliment I can pay. Great bang for your buck!

This place has been great to me! Its location is super convenient, and the staff is so helpful and knowledgable. I love that they have an exercise center, which is always kept clean. Love the pool and BBQ area and only wish I’d be here to enjoy it in the summer! Appreciate them taking our packages at the leasing office and notifying us soon after delivery. Only downfall are the thin walls that enable me to hear my neighbors’ conversations and toilet flushes, but that’s to be expected in apartment complexes. I have a few reservations with the maintenance crew. Always really friendly, but my balcony door was left wide open during chimney cleaning while I was gone all day. Glad nothing was taken. I also requested they give me a call and not come in my apt to replace a bulb until they speak with me (after the chimney incident), but they came in unannounced while I was at work. Minor instances. Otherwise, great value here and wish i could stay another year!

This review is after getting our (lack of) security deposit back. We have never lost out on security deposit money before. We scrub, we clean, and we take care of the place. We also had a pet, so we paid a non-​refundable pet deposit, which I assume is so that they can replace carpet or something. I assumed incorrectly. They still charged us a carpet fee for one stain (that wasn’t major). We realized when we had left that we forgot our grocery bags and cleaning supplies under the kitchen sink (where lots of people keep those things), but it was too late for us to do anything about it. That was the only place that wasn’t immaculate. For that, they charged us a whomping $ 90. (God forbid people understand the stress of moving and realize that obviously that was unintentional. A $ 10 fee probably would have covered the 2 minute walk to the trash.)
And then, even though we had no worries about the walls, we were charged $ 130 for painting. No explanation. I thought that was a normal turnover thing for apartments to cover anyway. Nope, they charged us $ 130. And no, we didn’t mark on the walls or do anything other than hang some pictures.
We scheduled the move-​out inspection like they told us to, but the guy who came to look barely told us anything besides, «as long as you clean up, you should be fine, except they’ll charge you $ 5 for the drip pans.» We cleaned, we wiped walls, we swept, we did a crazy deep clean.
This is leaving us very sour about The Marks. I went from «excited to recommend them to people» to feeling betrayed.

I had very minor issues with The Marks at our recent stay. Fiancé and I relocated from Atlanta last year. Had a 1 bedroom w/​an office. Staff was excellent, helped us on several occasions within 24 hours, and never had any issues with neighbors, noise, dogs, or appliances. Best Gym I have ever seen in an apartment BTW.
Two gripes I had were:
1. If you get home after 7pm, ever, you have to park about a block away (similar at most any apartments).
2. When we went to resign the lease, their offer was $ 200 over what we had recently paid, which then forced us to move again, which when I checked on a rent site, was way over what new tenants were signing.

So far this place has been good to my wife and I.
We moved in early January and expect to be here until June. In the last couple months we have enjoyed our stay with few complaints.
The things we like are: the staff are nice, it’s mostly kept clean (minus some dog poop), the gym is the best neighborhood gym I’ve ever seen, the apartment layouts are nice, and the fireplace is a great touch. Parking isn’t hard at all either.
The bad is probably a deal breaker for some people but it hasn’t been that bad for us. The floors creak a lot. Our upstairs neighbor probably doesn’t mean to step loud and probably doesn’t know it’s that loud since he’s the top floor but… in the morning if you’re not dead asleep, you’re gonna hear all the foot steps. Unfortunately we probably so the same to our downstairs neighbors. Is it a fixable problem? Probably not. Our friends came to visit and had a hard time sleeping sometimes bc of that noise.
The other bad thing is the lack of obvious recycle bins. They used to have a really big one and then it disappeared. Now I have to walk across the street to the restaurant parking lot to recycle.
All in all, the Marks is a safe and clean place to live.

Continued lost 3 package already

This is the noisiest place that I have ever lived. I must have the worst location. When I was looking at the place, I told the leasing agent that I needed light and quiet. I got the light, but not the quiet. And they won’t let me out of my lease, of course. Not even a month early. So this is my only recourse, to warn others.
They must be doing 5 years of maintenance this summer: pavement jackers, pressure washers, painters, carpenters (but they still won’t fix the squeaky decks), and carpet cleaning trucks. I work from home and listening to some kind of spray paint generator right this minute. Not to mention the garbage trucks at 7 am, traffic noise, and neighbors having sex (walls are thin). It’s just been WAY too much noise.
There must be no insulation and the windows are very old and leak noise and wind. So be prepared for a higher than normal electric bill too.
Only two more days here and I’m out of this bitch.

I love it, it can be noisey at the pool until 10 and we can hear our neighbors some but its clean and friendly. Would recommend to anyone.

Also… Please note that their website has their ranking at a 4.2 out of 5 with a lovely hand picked collection of positive accolades… and no way to post a review. If you search online you will see that they have far lower ratings and I have no idea where they are getting the reviews they are currently using.
The Marks in short:
Remarkably Horrible Customer Service, Strange Pest Problems, REALLY Thin Walls, Gross Filmy Water, FEES FEES FEES/​Rent Increases
*Accepts Credit Cards… for a FEE

Let me start off by saying I wanted to love these apartments because I LOVE the area. When I first saw the apartment I loved the big trees everywhere and little trails to go on walks. I also loved the fact that there were no bedbugs/​cockroach reviews online, which is hard to find these days in this area, so I was sold and moved in/
Sadly, my time here hasn’t been anything special. I can’t list all the negative things because I dont have all day but I will list my major concerns, then you can decide for yourself if this is the place for you.
I have had consistent problems with my neighbors, above and below. The walls are super thin and for some reason I get neighbors who sleep during the day, not at night. I have a neighbor who is mentally ill and quite violent. I have complained I dont know, 15 times or so, to my apartments and they just have a chat with him. Thats it. Nothing else is EVER done, and at times I feel very unsafe. At 3am if I stomp on the floor due to him SCREAMING or throwing things around, I get comments like «GO DIE M*******F*****! I’LL KILL YOU!!! F*** Y***» I have told the office this, nothing, I told them I was WORRIED for my SAFETY, nothing! Totally unacceptable to me as I am not fond of getting death threats.
The last time I complained I told the manager that I was going to be forced to move my bed into my living room to TRY and get sleep, I got a reply such as «Okay, Let me know if there is anything else I can help you with!» WOW! This was after I asked to be moved and was told I WOULD HAVE TO PAY a new deposit/​pet deposit AND a higher rent which I declined. I am not sure if there is a special needs assistant program here, but there seems to be a lot of mentally handicapped people here. I am not complaining about that, I am happy they have found a home here. I just worry about the one I live above who seems to be extremely violent and threatening. I have stopped complaining to the office because its a waste of my time as nothing is ever done… If you move here, I hope you dont like sleeping very much. I have almost lost my job due to not sleeping for weeks on end, again, not a big deal.
Another thing I have noticed is there seems to be quite a few drug users here. One lived above me (I assume) because they would pace ALL day and night and go on the balcony every ten minutes and drop things constantly throughout the night. One thing that has stuck with me is one morning I was leaving for work and there was a woman singing, completely naked, on her balcony then started SCREAMING at me and trying to fight. I quickly got in my car and called the police, hopefully no children had to witness that scene, it was disturbing. I assume drugs as well.
Another thing, my car has been HIT in the parking lot 3+ times and keyed. Im not talking about little dents either. Big chunks of paint and visible damage have been done to my car while it has been parked here. Speaking of parking, there is NEVER an open spot if you arrive past 8pm.
Something else worth noting. A few months ago I had a business trip planned and was notified a mere 18 hours before that there were ROACHES in my building and basically, I had to have my kitchen packed up by the next morning so they could spray. So in between chaotic last minute travel packing I had to drop everything and PACK up my kitchen and find a sitter for my dog for the day. Talk about stress. This obviously concerned me and about a week later I emailed them asking if they were going to come back and spray and what the status was. I got no reply so I kept my kitchen packed for a month so I wouldn’t have to do it again.
Speaking of bugs, there has been WASPS coming through my fire place since I have moved in. I will be sitting on the couch and a wasp flies by which of course strikes panic and i have to find a way to trap it. I have told them about this and that my dog is allergic to wasp stings and I am not satisfied living with them. After my THIRD email they came out to spray, or so they say. Nothing ever changed and I have had to basically seal up my fireplace just to lessen the amount that get in here.
I could go on and on about the CHEAP carpets and appliances but these are the major points to why I will NOT renew my lease once its up. Not to mention the rent and renters insurance raises EVERY year and I cant afford these «luxury apartments» anymore. Plus I think $ 900+ a month is a little much for a cheesy, cheap, small 1 bedroom apartment. I could live in a nice new apartment for that price. I have lived here for almost 3 years and I hope to never have another experience like this again.
**ALSO, I am not sure why the other reviews and filtered/​hidden, but go read those as well and you will see I am NOT alone and I believe the 5 star rating is FROM the staff****

We decided to rent from The Marks, site unseen, and it couldn’t have worked out better for us. The apartment was newly renovated and it just feels cozy. It has a slight rustic feel with lots of trees, and the neighborhood is really quiet. A few of our favorite things:
— washer and dryer include in unit
— walk in closet
— fireplace
— storage space
— roomy balcony
— plenty of parking
— super-​friendly and helpful staff
— same day service from the maintenance staff
— swimming pool and hot tub
— 20 mins to downtown Denver
— 5 minutes to downtown Englewood (some great shops and restaurants)
— 10 minutes to DU (we’re students)
— 10 minutes to Wash Park
— 10 minutes to East Hampden business district
— 15 minutes to Park Meadows mall and IKEA
— 30 minutes to Castle Rock outlets
— 20 minutes to the mountains
— 45 minutes to Boulder
We read in some other reviews that the walls were really thin, but we really don’t hear our neighbors much. Everyone is really friendly too. It’s a real mix of older people, students, and young families.
Granted, it’s not in a charming district like South Pearl Street or Capitol Hill, but we found the vintage apartments in those places were really small, especially for what you are paying. We have a lot of space here for the price.
We’ve been here for 3 months and are excited to have this place for the next 3 years, at least. We’d recommend it to anyone.

I moved into The Marks a year ago when I first got to Denver. I was really struggling to find a pet-​friendly apartment complext that was close to where I worked. Even though I didn’t love The Marks, it fit my needs and my budget so I decided to move in for a year with the full understanding that I would find somewhere new after a year. After a year of living there, I still feel the same way. Its an average apartment complex. I really don’t have any major complaints, but it’s nothing special either. The walls are reall thin and I’m glad I decided to rent a top floor room. I’ve never had any issues with the staff and my maintenance issues were handled in a timely fashion.
Overall, this is an average apartment complex. However, after getting to know Denver a little better, I promise you can find a better place for the same price

Look else where…
The photo’s make it look like it is a nice place but far from. Very thin walls and floors. You can hear everybody. You would think they where in your apartment. The place inside looks like it was built in the 70’s and they still have not updated. For the price of the rent you can find much better places. For the office staff, well lets just say they start off very nice. Then they can turn into very nasty people… I am trying to keep this nice. They have a thirty day guarantee that they did not want to honor. Would not recommend this place to anyone. I believe they forget about the power of the internet. In this day an age you would think they would be on top of customer service since people can now share info on this great site…

Horrible customer service. AC broke 3 times on near 100 degree days and they said on Saturday morning I’d have to wait til Monday for it to get fixed but if my refrigerator stopped or toilet plugged they’d be right over to fix it. Horrible customer service for as much as you pay for the apartment. Walls are paper thin as stated before… and hearing the neighbors have sex gets real old, fast. Try Ballantyne Apartments on Dry Creek and I-​25. For the same price you get a brand new apartment with all new appliances. Worth the drive.