Staples

Called the store to find out how much it would cost to fax with a confirmation. I waited about 4 minutes then a man got on the phone to tell me he did not know but, he would connect me to someone from the printing dept. I continued to hold for 3 more minutes only to be rudely hung up on as the phone was slammed rather hard. I will go out of my way NOT to give this store my business. There prices are too high on everything and their rewards card is absolutely useless.

Worst customer service EVER. You would think that with another Staples just around the corner the manager would be nice enough to want you as a customer … nope, not here. I noticed a coupon in the flyer for a product that is less then popular, yet for a right price would be useful to some. After getting a bit of a rude response regarding coupon’s terms and conditions I proceeded to obtain 3 coupons (multiples were allowed, as was rudely confirmed by the manager). However, once that same manager observed me taking three, now ruined, flyers and putting them away, he went off on me in front of the whole crowd of people to tell me that «in all fairness» I should not be taking and ruining ALL of the flyers. Apparently to be a manager you don’t need much of a counting skill to see that three flyers out of the stack of about 100 isn’t «all». He then proceeded to put back the destroyed flyers back in the stack for others to use ??? I, personally, hate when I pick up a flyer with all of the coupons missing, so I figured I was doing a service by removing a no longer useful flyer out of the stack — guess I was wrong. Not to mention that the store had another stack of 100 more of these flyers and the sale is over in one day — yep, real need to preserve those. Needless to say, with 3 more Staples within 5 mile vicinity I will be taking my business elsewhere. Suggestion for Staples Corporates, customer skills of your managers may be a little more important to retain business then their knowledge of how to order products and write invoices.