L & M Tire Company

I’ve gone to L&M for the last ten years for all my tire needs. Always a good experience.

I ordered tires through TireBuyer and they were delivered within 48 hours to L&M. I called the owner Mike and arranged install the next afternoon. They called me when it was complete and I found the whole process quite easy and painless. I have also had my Sonata’s wheel alignment done by them and they did a great job of fixing an out of alignment condition that was causing unusual wear on my front tires. Easy to work with and honest.

Bottom line up front: More attitude than a teenage girl.
I ordered a set of tires thru
and L&M was one of their authorized installers. I had never been there prior to this. Keeping the story short… the mechanic failed to tighten one of the bolts and it ended up falling out within a week. Turns out, the bolt that fell out was one of the wheel lock bolts. When I brought this to the manager’s attention, rather than getting an apology for the mistake, I got a very condescending lecture about how unnecessary wheel locks are, that I should do myself a favor and not use them, and even went as far as to say that when customers bring in cars with wheel locks they «usually just throw them away and put regular bolts in there». Shocking, yes?
Replacing a lock bolt is much more expensive than just a regular hex bolt and you can’t just buy one, you have to buy a set. The cost would have been more than what I paid L&M for the installation. Because I’m not a total jerk, I took it upon myself to hunt down a used set on the internet under the agreement that the manager would reimburse me for them. I did find a set and went back to the store with my receipt to collect my 35 bucks. When I did, there was still no apology nor was there any appreciation shown for my legwork and willingness to compromise. Instead, I got another dose of the manager talking to me like I was a moron who didn’t know the first thing about cars. The tone was like, «suit yourself but I warned you and you’ll be sorry one day» along with, «I don’t know why people put these on their cars, nobody needs these things». In essence, this guy simply could not admit that he screwed up an exceptionally simple task so he was trying to refocus the discussion on the merits of wheel locks. Well, I would like to focus my review on the fact that Mike at L&M put my wife’s safety in jeopardy due to his inattention and is damn lucky that the only thing that came out of this was him losing 35 bucks.
. I recently ordered a new set of Dunlops for one of my other cars and had them installed elsewhere. I recommend anyone reading this to do the same.

I emailed them for a quote 3 days ago (turn around time claimed to be within 24 hours) and never received a response. Worst first impression ever.