Prestige Homes Property Management

I just rented from Prestige Homes as a tenant and moved out this past January. I was at first skeptical from the lack luster reviews on Unilocal,but I ended up having no issues. All work orders were filled within a day or two throughout my stay. Melody was my property manager, and she was upfront with the charges that would be taken from my security deposit as my lease neared its end.
I received a check for my remaining balance 2 weeks after move-​out, along with a breakdown of the charges/​credits. Melody even mailed me a package that had accidentally made it to the old address. Thank you for the easy move!

We are currently renting a property from this company. The home is really nice aside from the crappy condition we received it in. Huge holes in the walls and doors from what looks to be big screws. The carpet is totally destroyed and smelled of dog urine when we moved in. We had to request that the carpets be shampooed 4 times before it was actually done. And when it was done it was by a guy with a rug doctor. I could have done that. Nothing gets fixed, our keys only unlock one door, not the others. The blinds were destroyed in two windows and shingles missing on the roof. If I were the owner of this house I would be livid that this company let me home get destroyed like it has been. Luckily for this company and owner my family and I are not lazy and dirty so the home will likely be left in better condition then we got it in. I wouldn’t go through these people to rent my home if I were a homeowner. They aren’t looking out for their owners. Not that great to their renters either.

Watch your bank account with this place. This past month, they debited all their renters’ accounts (who use the automatic withdrawal service) TWICE for their rent. This over-​withdrew many renters’ accounts, including my own, and caused a flurry of overdraft charges, fees and general embarrassment as those of us affected tried to pay for things and were unaware that funds were not available because of this mistake. It took weeks to resolve this matter.
The company sent out 2 emails that were poorly written PR attempts to cover their butts, blaming the mistake on their «third party payment processing company.» The whole situation was handled and resolved very unprofessionally. Tinna in accounting, specifically, needs to learn some basic email courtesy skills as well as the art of a proper public relations-​fueled apology vs. a sorry apology that places all blame on a third party and resolves her and her company of any responsibility — even when said company CHOSE TO USE the third party’s services. The whole situation was just ridiculous and never should have happened.
If you are a potential renter, think very carefully before signing up for Prestige’s automatic debiting service. They obviously can’t be trusted to take the right amount of rent out of your account. If you have a property you are looking to rent and you are considering Prestige as your property manager, think very carefully about this recent mistake and ask yourself, is this going to happen again? Or better yet, what other mistakes are they making? You should note that tenants who are angered by willy nilly and careless property management practices will not want to renew their lease with the property management company. That means you’re out a tenant and money to cover your mortgage.