Ephrata Community Hospital

TERRIBLE. Came here with a dislocated shoulder on a Thurs night and sat in the ER for FORTY FIVE MINUTES and a family member had to say something to even get me back in that amount of time. Almost passed out from pain and when informing the nurse, she said, «well that’s because you’re in pain». HELLO, I know that! Didn’t offer to have me lay down or get water or ask what she could do to help. After I was taken back I waited another 30 minutes to even see a doctor. Doctor put my shoulder back in quickly once he finally came in (and again my family member had to continue to say something to the staff to have him stop in). I realize hospitals are busy places and with a sister as a nurse I know they have to do things in a certain order but when you have someone in pain, passing out, don’t they take higher priority than people coming in for less critical issues? Oh, and they didn’t bill my health insurance correctly so there’s that fiasco I’m still dealing with. HORRENDOUS patient care and customer service all around. Don’t go here if you can help it!

This is the worst hospital I ever been to… me and my wife had baby there… never again… have federal government blue shield… brought some private doctor in… so he can get money… because he didn’t deal with any ins… wonder why… they never informed us… sent bills for $ 5000 dollars demand payment took to collection before month was over. Go elsewhere… you only looking for problems later on… this hospital is so backwards and 1970’s…they get you and have lawyers so you can’t fight it… your screwed… and we make over $ 100 000.00 a year… amazing…

Horrible! I had a hysterectomy at this hospital. The rooms are not private and my roommate kept moaning in pain all night. I got absolutely no sleep and the nurses were completely unsympathetic.
Then, at 3 in the morning, a nurse brought me some pills and said, «Here’s your pain medication.» Somehow in my fog of sleeplessness and pain, I was lucid enough to ask what the medication was. She said, «Vicodin.» I said, «I’m ALLERGIC to Vicodin. it’s written all over my chart!» Sure enough, all over my chart and in huge stickers on the front of my chart, my allergy to Vicodin was very clearly marked, but somehow the incompetent nurse was still going to give it to me.
If my allergy to Vicodin was a life threatening one and if I hadn’t asked what the pills were before taking them, they could have killed me. I will never darken the door of this hospital again.