Mr. Appliance Of Strafford And Rockingham Counties

I had used Mr. Appliance before with satisfaction. Their prices seemed reasonable (in the past). This time was much different.
It started out easy enough — sent an email to schedule 2 refrigerator gaskets to be replaced (I already had the parts). A few business days later the tech shows up. He asks my wife if the office had given us an estimate prior to arriving onsite. The answer was no.
He then proceeds to say $ 179.97. Well, he’s already in my kitchen so might as well do what you came here to do. I figured I’d talk to the office later about the rate. Plus the way the tech asked us was as if he knew the price was outrageous.
He replaced the gaskets is about 25 minutes — noticed something odd with the closing of the freezer door. He did a little tinkering — no repair really, just opening and closing slowly to determine the issue. Nothing found. Then he stated it appeared to be working again — not sure if there was a track issue or not.
At the end of the day, he was there just short of an hour and performed the work expected.
Fast forward a couple of days and I send the office an email asking about the real price for 1 hour of labor. I get this response:
«Hello Mr Lima,
We do not charge by the hour we charge by the job. The job to do a refrigerator door gasket is 179.97. And we installed two gaskets so the tech did both for that charge. He stated he gave an estimate before doing the job as well.
I hope this helps.
«
My name was spelled wrong for starters. Secondly, there was no estimate until in my kitchen. 3^rd, it’s outrageous to charge $ 180 for effectively 25 minutes of work. While the service was satisfactory, I’ll be looking elsewhere for appliance service. You should too.

Service tech came out again to look at a squeak in the dishwasher. He was able to bill Bosch, yeah!

Just bought an LG Stackable Gas Dryer /​Washer unit from Home Depot. The door wouldn’t close properly and it made a ton of noise when it was operating. Tim from Mr. Appliance came over and knew precisely what to do. He was very kind and professional. He was kind enough to check the entire set up the set up to make sure that the Home Depot Guys didn’t mess anything else up. How nice is that! I wish they could service my Wolf Oven and Sub Zero Fridge!!!