There are a million ways things can go wrong in a house, especially on the roof. There are countless ways weather and unforeseen problems can contribute to repairs being needed. That said, a very straightforward rubber roof shouldn’t fail after only 5 – 6 yrs. On careful inspection, there is only one way this happened and that is with shoddy workmanship. No guarantee, no warrantee. Bad customer service and a very expensive price. My parents loyally used this company for years. Why? They will never get my business.