Cincinnati Overstock Warehouse

Never again will I ever purchase anything from this store. They said our couches would be ready in 2 – 3 weeks… Turned into 2 – 3 months. Asked for a call from the GM and nothing, filed a complaint with the BBB and nothing, was told I would get a call back from a ‘manager’ multiple times and nothing… They seriously do not care about customer service at all. To make things even better– after some research I learned that I could have bought the exact same thing through Ashley Furniture for the exact same price– awesome.

Wish I could give a negative star! Save yourself to time and headache! Went to purchase a couch and recliner with the intent of later purchasing a new bedroom suite, kitchen table and bookshelves. Ordered couch and recliner. Was not told it was a customer order. Upon delivery the recliner was broken and the delivery men could not get the couch into my newly finished basement. Told the delivery people to take both pieces back. When I called customer service about getting a possible store credit they said we will have to charge you 20% restocking fee that I was never informed of!!! They were not willing to do anything to help us or to make it right. Filed a CC dispute with my bank and got all my money back. Terrible place and will NEVER go back! Will continue to spread the word of my terrible experience.

Cincinnati Overstock Warehouse was a complete waste of my time. After seeing their commercials flood my tv for days, I decided to check out Cincinnati Overstock. I was in need of a couch, and didn’t want to spend an exorbitant amount of money. Upon arrival, the showroom was quite impressive. They had some very nice furniture on display. I found three different couches that I was interested in. All with color options to choose from. I would have been thrilled with any of these couches in any color. I found a sales person, and I told him the couches I was interested in. He told me he would check to see if they were in stock. After about ten minutes, he came back and informed me that none of the couches were available, and it would be 6 – 8 weeks if I wanted to order one. They were not willing to sell the floor models, and there was no signage to let the customer know these items were out of stock. I wasted an hour in there only to leave frustrated and disappointed. My saving grace was finding the same exact couch at value city furniture with a free ottoman included for less money. Save yourself the headache and forget Cincinnati Overstock. Its a waste of time.

My wife and I just recently purchased a larger home and we are in the market for a sectional for our living room. We had looked at Value City Furniture and Ashley Home Furniture, sure we had seen things we liked but the total package just wasn’t there. We had been previously to the Cincinnati Overstock warehouse to browse when it was previously located near the airport off of Mineola Pike. So when we heard they had moved to nearby Kohls off of Turfway in Florence we were ecstatic. We decided to go in there on Sunday to see what kind of deals we could get for a sectional and ottoman. We were immediately greeted by the General Manager and was very comfortable explaining what we were looking for. She allowed us time to browse at our own pace while showing us a few floor models. The customer service was top notch overall. Plus the price on the same model of sectional we decided on was at least 300 – 400 more at Ashley Home Furniture. We will definitely purchase from this store again, and recommend this place to our friends!

Cincinnati Overstock is an amazing place with seemingly unlimited options in a gorgeous showroom and amazing customer service. Truly the lowest prices we have been able to find for the highest quality furniture anywhere.
The customer service people are laid back and so incredibly helpful and knowledgable. We did not feel any pressure whatsoever to buy anything which enabled us to take plenty of time to decide what we wanted, which ended up being ton of furniture. The deals are just that good. I wish more businesses were run like this one.
Two thumbs up for this place!
–Nathan