Serenity Massage and Bodyworks

My girlfriend and I both purchased Amazon Local certificates for 60– and 90-​minute massages. We have both called numerous times to schedule appointments and no one will get back to us. I decided to stop in on my lunch because it is near my office. No one was available to help me. Frankly, it isn’t worth my time. We’ll continue going to our usual massage spa.

Have no idea if this place is good but by the dis-​service of not being called back to get an appointment, I imagine it is not. Called for over a week and no return call. I did call at 9am and finally got someone, who sounded like i woke her up. Calling in early october, she said the next available appointment was late November. Hilarious. Not serene, and a total joke.

As with previous reviews, the customer service is sub par at best. I’d like to write a review on their services, but getting service is harder than getting a ticket to the moon.
I also purchased a Groupon here for a couples massage. When I finally got a call back, they were book the next 4 weekends and I couldn’t get any evening appointment. I tried again, unsuccessful… my Groupon expired and they were apparently booked every weekend.
I still had the purchase value of the Groupon left so I decided to call before a long weekend. I call on a Tuesday morning (holiday was Thursday) wanting an appointment on Friday or Saturday. The voicemail system said they would return the call within 24 hours… I got a call the following Wednesday! 8 days later…
Nonetheless, the hassle and time of trying to get an appointment here (no on-​line booking) has become not even worth the $ 60 I paid for it.
With the competition out there, it leaves me wondering how long this place will stay afloat.

I finally received a phone call from them and they have agreed to resolve my issue and I will follow up when my issued is resolved.

Very pleased with our massages. Therapists have good technique. We went to their new location, one block away. Never visited the old one. I agree that it’s not teh most serene reception area, but treatment room was nice, clean and the headrest was well padded.
Signage for their entrance was tricky to locate. Said they’d correct it ASAP. Rebooked for 2 more session each. Hoping to get Angela and Becky again.

I would love to give a review of the service I received here however, I have been able to get anyone to answer the phone or return my call after leaving a message. I have purchased the Groupon for a 60 minute massage and have yet to be able to even get anyone on the phone to schedule an appointment. It really shouldn’t be this hard to get a massage and from the reviews I’ve read on Unilocal and other websites it’s not worth my time and effort

I was almost wondering if I had come to the wrong place. There was nothing serene about Serenity! From the bright fluorescent lights in every room, to the «receptionist» playing loud music on his phone in the waiting area… It just wasn’t a peaceful or relaxing experience I had hoped for. I will say that the massage therapist was very polite and the massage was good but it wasn’t a full 60 minutes that I had paid for. It was more like 40.
The sheets had a stain on them and the chair in the massage room was dirty. It was rather uncomfortable hearing the loud conversations of the staff outside my door during the massage as well.
Everyone was friendly, but it was just not a professionally run establishment at all. I will not be going back.