They deserve 5 stars. They healed me. They are also friendly and professional. Can’t beat the combination. I had a shoulder problem. Couldn’t raise my arms above my head. Had pain. Never had a problem like that before in my life. On the advice of my doctor(Dr. Plemmons at Wellmont Primary Care in Johnson City, whom I also recommend), I went to Erwin Physical Therapy twice a week for 3 months. They worked on me, gave me exercises to do at home, which I did. By the end of 3 months, I was completely healed. This was not magic. This was hard work on both our parts.