Lowes Home Improvement Warehouse

At first we were very impressed with Roxy the sales clerk. She appeared to be extremely knowledgeable with laminated floors and very friendly. We had decided on a particular color and type and requested a quote. After we received the quote we went back and changed the color to a lighter color– a different clerk filled out the paperwork we signed it and went home. When my husband went to pick up the material (if you don’t pick up yourself you have to pay more) he noticed the color was much darker than what we had ended up deciding on. Told the clerk Roxy, and she told him it was just the lighting in there that made it appear darker. My husband didn’t have his paperwork with him and I guess she was too lazy to walk back to computer and double check. When my husband arrived at home and verified with his paperwork the trimmings for the laminate flooring was the correct color. But, the floor itself was wrong. We called them and they wanted us to bring the material back — they would order the right one and we would have to go get it when ready. (heavy stuff, and lots of work to get it from our truck to the house/​now they wanted us to do that 2x + take it back too. (THEIR MISTAKE!) we went to the store and spoke with the manager of that dept. after I pleaded with him to correct the mistake and have someone pick up the material and del the right one at extra cost to us. he agreed to do so. The guy that installed the laminated floor seems to know what he was doing and we were very happy with the results. But, a day or so later we noticed that one little pc wasn’t perfect like the rest. We are afraid that something may end up pulling it up. when Lowes called to see if we were happy with the floor. My husband told them about it. they said they would have the guy call us. 2months have gone by– no calls. We will just have to hope for the best! its a very small spot. but, all of it should be perfect. it may even be worse if they do try to fix it… the guy finally came back and fixed it. it looks great.