Aaron Brothers Art & Framing

Had an award framed and at same time was wanting to fix what turned out to be a custom frame. The woman who helped asked if I wanted to keep the frame, I said «YES» as I had the fourth piece at home and they did not have a frame to fit it. so I left with my huge bag, two days later I unpacked it to fix my frame to put my large picture back up and turns out my frame was not in the bag, so I immediately drove back to store to get it and they had thrown it away. No offer of help to replace the 3 sides they had thrown out, just a simple. Sorry. Well, I won’t be going back there for anything ever again. Such poor customer service. The girl who rang me up KNEW I wanted the frame, now I have a picture that needs a custom frame, will purchase it somewhere else. Oh, they said the manager would call me, but nothing.
Today I am altering my review. The manager Melissa called me back and apologized that she thought she had left me a message. They are taking care of the framing of this picture. I totally appreciate that although I had only asked for the missing 3 pieces, they wanted to make it right.
Thank you

I have had a great experience working with this store. I had them mat and mount a print for the photo contest at the county fair. At the last minute I discovered that I had not followed the instructions to the letter. (Mostly my fault. The county fair does have some very ambiguous instructions!) I took the piece back to the store to see if it could be fixed. The framer was not willing to try the fix. He quickly suggested that he could redo the piece. The assistant store manager called the boss and quickly got permission for the NO COST remounting. I was floored. The best in customer service!

Employees make you feel welcome the moment you walk in the door and offer to assist. Their sales and coupons are very good deal. For a small store they have pretty much a good supply of items.

This store was a suggestion to me for art supplies, and decided to visit to see what they had. They are indeed more focused on the framing than the art supplies. The staff weren’t very approachable so I’ll be finding somewhere else.

I wish I could give a rating of no stars. The framers here are inept and their store manager is equally inept. I took a silkscreen print in for a custom framing and matte and the day the project was due, I receive a phone call from the framer at the store that they had mis-​cut my matte and would i settle for an off the shelf silver? I responded no, and wanted to choose my own. Drove down again and chose another and the project was due a week out. On the 2^nd date it was promised I didn’t receive a call from them so I called two days later and was told they couldn’t locate my artwork nor the job ticket! Needless to say, I was very upset and drove down to the store (again). Luckily by the time I got there, they found my art. I asked for my money back and was told the manager Melissa would follow back with me. Well, here it is 4 days later, no call from Melissa and I wrote a subsequent email to Aaron Bros. Corporate HQ (they did respond immediately btw), who assured me the district manager would get back to me. Well two days later now, still no response from local management. I had been a long time customer of Aaron Brothers for years as I am an artist and a collector of art. I will take my business elsewhere moving forward. AWFUL EXPERIENCE!!!

This was the only place around that had photo portfolios in different sizes and styles! I needed a few options for a modeling portfolio and after going to a few places trying to find anything that would work, I came across this place! They had what I was looking for all along! I look forward to checking out their wide array of other photo products.

This is a frame shop, yet they don’t have a 10×16 frame?! They need more frame sizes available.
The worker was willing to help us, but it doesn’t help that they don’t have the specific sizes we need.
Never too busy here, I think it’s because the prices are too high.

I have been here a few times. Getting things framed can be an expensive procedure.
I went (3 years after the fact) to get some wedding pictures framed. They were odd sized pictures so I thought I would have to do custom framing. I want to michaels first because they always have those specials, but even there with the coupons it was gong to be several hundred dollars.
When I went to Aaron bros they worked with me. Told me I could get standard sized frames and custom cut the matte for it. MUCH cheaper! They worked with me to pick a color and helped me pick a frame.
I think all in all I left with three beautifully framed pictures for about me hundred bucks.
Like I said framing can be expensive but I wanted them to be beautiful and memorable. They are wedding pics after all.
They also did a great job n my degree certificates. I am from Australia and the side of the paper they used was crazy big to they worked with me again and got the job done beautifully!
Also watch out for their buy one get one for be cent sales.