Brows Shaping Salon

So my sister’s Quince is this weekend and we’re running around making sure everything is done for that day. My sister and I drive over just on time before they close. To be exact I got there inside the store at 8:38PM, and there was a customer getting attended at the moment and no one else waiting. For the employee to tell me that, that was the last customer she was doing. So my question is, do you guys close at 8:39PM or 9:00PM!!! I have a business card and it says 9:00PM!!! I think you should be clear on the time, so nobody drives in attempt there to get there as soon as possible, to basically be told, jk we close 20 minutes early today. So unprofessional, regardless of me living in Escondido, from now on I’ll be driving to San Marcos to get them done. I was giving this place another chance after the last time I got my eyebrows done with a different lady talking on her cellphone while doing my eyebrows!!! Change your time on Unilocal,your business cards, & website or ACTUALLY close at 9PM!!!

Nancy is my go to girl. She does a great job and is fast. She always has a line waiting for her so be prepared to wait but it’s all worth it.

I have had my eyebrows waxed and threaded by many places (beauty by dolly, grace threading, shanaz, Aaliyah’s brow bar, numerous spas, etc) and this has to be the worst. For 3 reasons; one being that their customer service is awful. They’re rude every single time, the mall closes at 9pm or 7pm (on Sunday’s) and if you come in 20 min before closing they will turn you away. I could understand if it was 2 minutes before closing, but 20? That just shows that they don’t care about their business. The second reason being that they make your eyebrows too thin. They do it quickly and disregard shape. Lastly, I once went in and was asked to wait. I waited 15 minutes to have my upper lip threaded… She took other people before me and was just plain rude. She didn’t bother asking me what I was coming in for and then apologized when she figured out I was only there for my upper lip and that I waited so long. Go elsewhere

This place sucks. The customer service was very sub par. She told me to sit in the chair and I waited for like 5 mins for her to finally help me. She didn’t ask what kind of brows or shape I wanted she just started threading. I have light brown hair and she barely even cleaned them up. I’m really disappointed. There is a place at the mission valley mall that is 100x better and I’m sticking with that next time. Never again will I go to a place on impulse

Every single time I come here they mess up my brows. Not to mention the service is absolutely horrible. They are rude, don’t care about you, and just very unfriendly. I honestly don’t know why I keep going back. It’s usually only when I’m desperate or don’t have time to go to Beauty By Dolly in Mira Mesa (the best place ever). I’ve learned my lesson though and I will make the drive from now on.
Ps. Their thread hurts…
I would avoid this place at all cost

Nancy is the best! Wouldn’t trust anyone else! She’s fabulous and makes you look FABULOUS!

Avoid. I only came here recently to finish up my stamp card. Other than that, I’ll be going back to Grace & Beauty by Dolly.
Every time I came here, the customer service was the worst. I walked in today & both ladies just looked over & glared at me. No greeting, no hi. They also speak in their native language too & never talk to you. Perhaps that’s their culture but it comes off as rude.
My lady also took forever & the thread here hurts for some reason.
I recommend going to Grace Threading or Beauty by Dolly. Much better customer service & they even do a better job for the same price.

Loved my eyebrows. Lady did my upper lip and under lip. Yes, they need some kind of customer service course but that’s just because culturally that’s how they are. Merci!

OK, so some employees here aren’t the friendliest so if that’s what you want along with pleasant conversation then don’t come here. But they do a quick, inexpensive, and good job on my brows. I’m in and out in less than 10 minutes and my brows look good. Who can complain about that?

October 2014
The salon did a decent job and it was really quick which I enjoyed. The down side is that it’s stuffy hot inside the salon and the workers are cold.

Never ever going back!!! Horrible customer service! One was talking on the phone with her headphones on speaking a whole different language while threading people’s eyebrows! And the one that messed up my eyebrows was horrible too… no acknowledgement when people come in! They hate their job! I left with super thin eyebrows I look a chola!

I know the only reason their star ranking is so high is because the owner or employee’s wrote them. Took my daughter in there today because she got a Henna tattoo that she had gotten several times before in the same exact spot and when I walked in one of the employee’s was laying down on the couch jumped up and my daughter explained that the tattoo did not take only to be told there is nothing we can do. Didn’t even offer to redue the tattoo as it might have effected her nap time. This place sucks and I recommend strongly to anyone to stay away from this place as the other girl that was there didn’t offer to make it right either. Take my advice don’t get screwed going here. This was inside the North County Fair.

I’ve been here three times only cause I needed my eyebrows done and I was shopping so might as well, right?
Well the first two times, was good. I didn’t ask the names of the ladies who threaded my eyebrows because they don’t really talk to you.
I went there last week because I did some shopping and with two kids, it’s easier to knock all my errands in one place. Anyway, it wasn’t busy at all. No customers in the salon. I get seated and she starts on my right brow. Then on to my left. Ouch! I feel a yank on my skin. Ok, now I can’t wait till it’s over. I notice one spot that bled. But A couple days later I noticed my skin has a more scabs!
Never going back again! I don’t know why she was rushing when there were no customers waiting.

Like another reviewer said, the employees in this place need a crash course in customer service. Also, if you care about how your eye brows will look, don’t go here. The results you will get is very variable, last time we went there my daughter ended up with her eye brows not matching! I complained, they did some more work on my daughter’s eyebrows but we still had to go buy an eyebrow kit from the store.

The employees here need a crash course in customer service. Even a simple «hi» or «welcome» would be a big step up from the usual service I’ve had here. The atmosphere is always awkward. There’s no music or any noise going on in there, just silence. Two times that I’ve been there, the woman doing my eyebrows was on the phone the entire time which I found to be extremely rude.
On the plus side, they do a really good job and are reasonably priced. I believe the only reason they get so much business is because they have a great location. Its really the only reason I keep coming back.

It’s been a while since I’ve last had my brows threaded here and I’d like to keep it that way. This place is usually a hit or miss and ungroomed brows aren’t the only things that need some «shaping» up to do. The customer service can be improved as well. Try not to come here during their lunch/​break hour or else you will be purposely stared at and ignored by the ladies behind the counter.

Not a bad place to get your brows threaded. I’d probably go back again if I decide to keep this up. It is painful, but beauty is pain. I don’t think it is any worse than waxing or plucking.

I have been to this place close to a dozen times. Waxing just messes up my sensitive skin too much, and plucking one by one is just too much for me. I’ve had threading done before, but went back to wax because it felt like it was as bad and almost as slow as plucking. I was in the mall one day and decided to stop in and try this place on a whim. The way they do it is much faster than when I had tried it before.
They would get 5 stars if it was purely based on the threading and finished product alone. Their customer service, though, is lacking. I went yesterday, and out of all the times I’ve gone it was the first time the person said anything to me other than telling me to have a seat, hold my skin taut, etc.
She conversed with me a small amount this time which was a nice change of pace, but as soon as the other employee came in she stopped doing my eyebrows (with me holding my skin taut) and had a conversation with her about how busy she was, for a good 2 – 3 minutes. With me sitting there half-​way threaded. Part of the problem here is with my sensitive skin, the more time elapses the more welts/​irritation develop, so it’s more painful when she goes back to it rather than just doing it straight through.
This is common here, pretty much every time I’ve gone I’m happy with the finished product, but they don’t do much to make you comfortable, and they quite often stop in the middle of working on your eyebrows during conversations with each other. Their conversations are always much more important than making the customer feel at ease.

I love this place! It hurts so bad but it’s totally worth the pain!
They have this deal where if you get 5 eyebrow threadings, your 6^th is free! :)

The only reason why I sometimes go to this salon is because I live in Escondido and my regular eyebrow place is in miramar by my work. I sometimes put off going or wait until the last possible moment to go so my last resort has always been this place. I think today was my last time ever.
I never really liked their customer service. They never seem that friendly whenever I walk in. I even dealt with one lady taking a phone call when she was supposed to be working on my eyebrows. Well today, the lady didn’t really seem that friendly and asked me to take a seat. She kept trying to push my shoulders down. I wasn’t budging. That already made me annoyed. She eventually told me to scoot down. She kept telling me to scoot up and scoot down the entire time. I even told her I can’t scoot up anymore! She like giggled an «ok» and went ahead and started to thread my eyebrows. You either need to adjust yourself or adjust the seat so you don’t make the customer move up and down to where you are. That’s why they have adjustable seats. It made me uncomfortable when she was threading my eyebrows.
Also she had me look at my eyebrows without brushing off the hairs shes taken off. I was trying to wipe them off with my hands until she gave me a tissue. I hate tiny hairs going in my eye. It’s annoying!
I also really don’t like it that everytime I go they ask me if I pluck. Threading places don’t like you to pluck or get waxed. They want you to keep going back in because if you do the other way then you get ingrown hairs. I understand and I never pluck/​wax my eyebrows, only get it threaded at my regular place in miramar, so I get annoyed that this place can’t tell and always ask me if I pluck.
im done with this place. I need to plan it out better when I need to go and just stick to the place by my work. customer service is important and this place failed on that.