Cruise Party Rentals

Used Cruise for our wedding. We were on a tight budget and they offered us a discount for our venue so we went for it… I wish we hadn’t.
With someone like Wendy at their storefront, I can’t believe they are in business. The rentals themselves are fine. Nothing special, decent pricing, etc.
BUT Wendy is the most unorganized & unprofessional. REAL Examples:
Doesn’t acknowledge you when you walk in her dirty store.
Her dog runs around off leash and jumps on you– no apologies.
She received calls/​responded to texts in MID-​CONVERSATION, without an apology or explanation.
MISQUOTED prices more than once.
Sent invoices with the wrong information.
Would not respond to emails within a timely manner (e.g., waiting weeks for a response was the NORMAL with her).
She would not keep her word (e.g., told me she would email me the updated invoice, charge our payment, or send me a photo, but then wouldn’t). SEVERAL times she told me, «Oh yeah, I’ll do that right now!» and days would go by and I would have to FOLLOW UP with her several times before she actually would do what she said she would.
Asked them to drop off at a certain time– they were 1.5 hours late.
3 Par Lights didn’t actually work AT ALL during the wedding. Asked for a refund and she agreed but AGAIN, we had to follow up with her 3 or 4 times before she actually did it. She’d always say, «Oh, sorry i’ve been so busy.» Always excuses and no real apologies. Then when she did refund us, she shorted us. I honestly won’t even ask her for what she shorted us because it’d probably take another 2 months and having to deal with her is not worth it.
I know there aren’t other party rentals with these prices in the Escondido area, but save yourself the headache of having to deal with Wendy (and she’s the owner, so she’s not going anywhere), and go with someone else.

Thanks Cruise Party Rentals for an over the top party! The candy dishes worked perfectly and so thankful for an extra day with the jumper!

Worst experience ever! This company does not deserve a star. I spoke with Wendy at Cruise Party Rental about renting a 15×16 dance floor for my wedding. She informed me that it would be available on my wedding date. We agreed on a price and set-​up and pick-​up time. I later confirmed the rental date and time. Once again, she said they will be at the venue at 1pm to set-​up. They never showed up!
My coordinator and mother left countless voicemail and Facebook messages and they never called/​messaged back. Whenever my mom posted a comment on their fb, asking them to call her back, they would immediately delete it.
The last thing we needed on our special day, was for a company to not keep their word. Fortunately, dancing on grass turned out better than expected.
I recommend you look elsewhere.

Party rentals are decent. Store front is very unkept. Rented chairs, they were what we needed and did the job. I was told return anytime monday 8 to 5. When I go to return there is a big sign on the door saying closed 1130 to 1 due to a meeting. Maybe they could have mentioned that to me when they told me return times. Very frustrating. 4 people in line outside waiting, 1:40 someone finally opens the door. Thats bad Customer service.

I have been using these folks for several years now and every time I experience the best service. They are prompt, efficient and most of all courteous. Thanks to Wendy who runs the show. Party tables and chairs for an outdoor affair? No problem. Chairs for a sit down dinner affair? No problem!
Great folks, great customer service, great prices.