Culligan Water Conditioning

They keep delivering too many water bottles. When I signed up, the guy assured me I would get *one* bottle every 4 weeks (that’s all I need). Well, they’ve been delivering random numbers of bottles at random times (Most recently, I got 2 bottles, and then two weeks later MORE water showed up). Some months it’s one bottle, sometimes two, sometimes three. Totally random.
They’ve threatened to send me to collections if I don’t pay for all these bottles that I haven’t asked for. When I asked what my contract says, they just said it’s for «water delivery service» but doesn’t include a specific number (even though it does), and they insist I pay for however many random bottles they drop off. Could be 1, could be 10.
It’s not right to drop off a bunch of stuff on someone’s porch they didn’t ask for, and threaten them with collections if they don’t pay for it, even though you haven’t asked for it and haven’t touched it.
«We try to be fair to our customers and extend this credit in good faith. You can prevent the following by contacting our office today!
1. Your services will be discontinued.
2. Your account will be turned over to a collection agency.
3. All local and national credit reporting agencies will be contacted to have your failure to make payment permanently reflected on your credit record.
Only you can save your credit rating! We need to hear from you at once.»
No. I’m not paying for more than I signed up for. They’re willing to offer a «credit» for fees they stacked on for not paying for the bottles I didn’t ask for. I will update this review if the billing error is corrected.