Eagle Air

Hire them if you want incompentancy; failure to show up for appointments; and many many times to return and try to fix what is not fixable, due to poor installation.
Would never opt to have them in my home again.

Mike was the only person to return my call on New Year’s Eve. He got my heat up and running ! We could have been in the cold for 4 days or more. Definitely keep the number handy. I love doing business with REAL people that return calls even on a holiday. I will definitely refer my friends and family. Thanks Mike!

They don’t appear to want new business. They were too focused on warranty work and told me go elsewhere.

Eagle Air came to my home to perform warranty work on my AC. The job required two trips. The first trip, the technician diagnosed the problem. The second trip, the technicians replaced the faulty part. The technicians were very friendly and did their work in a timely manner.
The only issue I have is with their customer service representative, Vanessa. Vanessa comes across as a know it all instead of a person providing customer service. My recommendation for dealing with Vanessa is to not allow her to get a word in other than «Yes sir/ma’am.» During my first call with Vanessa, she did most of the speaking and told me «how it was.» Second call didn’t go the same for her. I controlled the conversation politely yet authoritatively and I received the desired results.

Friendly. I had them install an A/​C unit and they did a great job.

Tech is rude

Fast, friendly service. Had an appointment within a week of calling; and a new condenser at a great price!

This is a «family owned» business. My experience with them makes me wish for a faceless corporation that cares about its future, which Eagle Air most definitely does not.
Eagle Air installed the furnace, air conditioning, and ductwork in my new home. Shortly after I bought my home, the builder switched to a different vendor. I can only guess what went on behind the scenes, but this much I know:
— The design was sloppy. Air flow to the various rooms was incredibly poorly balanced. A HVAC contractor that cared would set it up right in the first place. Two star for this.
— The entire unit was installed off level, so the condensation water ran out through the overflow. One of my neighbors had a similar issue, but this was because the primary drain was plugged with trash. You got that right: The installer left or put some trash in the primary drain. This was either an incredibly stupid, incompetent, or vengeful employee. This was a zero-​star installation.
— The installers left trash in the attic. Now, one or two little paper items wouldn’t bother me. But I filled a trash bag with all the stuff left around. There was even a cardboard box INSIDE one of the ducts! Zero star, again.
— The gas pipe feeding the furnace is under-​sized. Now, it is technically correct, because the pipe is adequate to supply the gas, so no one technically has a case against Eagle Air for this. However, because the connector is on the smallish side, it makes a whistling noise. A good installer would put in a connector large enough to avoid this problem — and would have noticed it in the first place! It isn’t that hard. Two star.
Here’s where the real problem begins: Eagle Air did not fix a single one of the above problems. The builder tapped into their reserves and got Andersen to fix the tilted installation. Andersen did a great job. Then, finally, after many missed appointments — not only is Eagle Air incompetent, they are flaky — a guy showed up. Kind of scary looking, like he’d just gotten out of the pen. He looked around a little, and then when I told him about how Eagle Air had messed up the installation, he refused to do anything and walked out. I let him go because I do not want him, or anyone from Eagle Air, back on the premises.
So I am stuck with a gas furnace that whistles. I’ll fix it with some Home Depot parts; dealing with Eagle Air is not remotely worth the trouble.
If you are a builder, or a homeowner, avoid these guys at all costs. They are not worth the trouble.