Fast Fix Jewelry and Watch Repairs

What a terrible place. Standing in line and two customers walk up behind me.
The stupid clerks behind the counter start pulling out their previous repairs and servicing them instead of taking the next customer in line.
I walked out.

I asked for a quick ring clean. What the women did instead was tried telling me the prongs on the diamond were flat, and I could loose my diamond. I said fine I will just take the ring cleaning, and I had a coupon. She said since it was two toned, she would have to show the jeweler.
He said $ 75.00. I said no way, no thank you. Many places even do it for free, however, if I did need to pay, it was never $ 75.00.
I went to my usual jeweler today, Charles Knoll, and he said the prongs were fine, and cleaned my ring for free.

SHOULD BE negative 100! I brought two pieces of jewelry to Fast Fix and was given a quote and the cost for what appeared to be a job that might cost approximately $ 45.00 — $ 50.00. When I said I felt the price was too high, the sales associates played «Let’s make a Deal! and offered a $ 10.00 discount. I took my jewelry to a local jeweler and sure enough the cost was $ 45.00, $ 140.00 LESS THAN WHAT FAX FIX WANTED TO CHARGE! I don’t like the feeling of being cheated and don’t like the fact that people who don’t know better are paying much too much for the sub par work/​services.

I had recently bought an I watch and ordered a cheap link band for the watch on Amazon «first mistake». I received the band on Friday and 2 days later one of the pins came out and got lost. Needing to shorten the links anyway I tried to pull one link out and put it in another spot” second mistake”.apparently they are not the same size so I needed to get the right one. After attempting to get the bigger pin in the smaller hole I messed it up and was now out 2 pins. Needed something fast I called fast fix and explained the situation and the girl told me that the pins are cheap and they could do it in 15 minutes. I arrived at the store and they girl behind the counter told me that the bigger pin was $ 10 and the smaller pin was $ 7. After explaining what I needed I asked her again and the prices changed, the bigger pin was $ 7 and the smaller one was $ 10. No big deal since it was the same price but then I told her I had a coupon from Unilocal and was told it has to be printed out to be valid. No where on the coupon does it same it needs to be printed. After the service was done, I asked them will he pins fall out and the guy in the back immediately said NO REFUNDS geez make my feel good about the $ 17 I just spent. Save your time and go else where. I would have rather spent alittle more money and knew that I was getting good work and they can back it up then spend $ 17 with no promise it won’t break again.

I went in to buy a ring guard for my ring since it was too big and didn’t want to get resized just yet. The lady asked for my ring and then asked when was the last time I had it serviced? I told her not in awhile and she pulled the image of my ring up on the computer. Told me that all 4 prongs holding my center stone are bad and I need to get them replaced quickly. That I shouldn’t even wear it bcuz the stone will probably fall out. (The ring is a family ring since b4 1900’s) She told me they could replace all 4 prongs right now and I could even go in the back and watch them. She quoted me $ 500. I told her that I have my own jeweler and would take to him but thank you for the information. I was so scared of losing the stone I didn’t even wear it. She then said if I did it now she could probably get me a discount. I again said thank you but I’ll take to my own jeweler. She then gave me attitude and asked if I wanted the ring guard. I said no, why would I buy it if I can’t wear the ring. I took to my jeweler Poway Fine Jeweler, and he examined the ring and even put under the scope and had me look at it so I could understand exactly what he was talking about. I did not need new prongs and the stone is fine and safe to wear. He said when I’m ready to come in a resize it he will re do the prong tips not the whole prong. He said he will do all of this, resizing and re pronging tips for $ 80. AND he gave me a ring gaurd for FREE right now. I have always taken my jewelry to him and he is the BEST!!! Very honest and not looking to rip you off!!!

This place is very shady. I brought in a watch what that the lady at the counter thought was expensive. I left with them for four days before receiving an estimate to fix watch. When I finally called them first I was told it would cost over $ 400 to fix and then when there was hesitation, the girl suddenly quoted $ 350. I was told the watch had to be cleaned in order to work. I decided to get a second opinion. Actually went to a reputable and honest place Timekeepers in Encinitas and the guy quickly tested and showed me how to wind up the watch. I would never go back to this place fast fix. They over quote and take advantage if they think you have a more expensive piece. Very bad business practices.

This is a bittersweet day for me. I finally was able to resize my grandma Vos’ wedding ring. I can now keep her close to my heart wherever I go and hope to use this as my wedding ring one day. The place I took it to did an amazing job and it bought tears to my eyes to see it for the first time on.

I wish I would have looked at the reviews prior to going into this store. If I had, I never would have walked in! I didn’t think in my wildest dreams I would be ripped off so badly. SHAME ON YOUR STORE! I paid $ 124 for batteries for two watches (one of the watches required 4 batteries and the other required just one battery). Yes $ 124.00 for batteries for two watches, which, of course, included the up-​sell of the life-​time battery replacement. It wasn’t until I got home and was told that you could buy a 4 pack of the same batteries for around $ 5. At that time, I called the store and spoke with the manager and asked her if they would be willing to refund my money and she said no. I asked if they would be willing to give me a discount as if I had used one of their coupons and was told no that their computers cannot give refunds or discounts once a transaction was complete. I asked if there was anything they would be willing to do for me regarding the batteries I just purchased. I was told no, however, she said she would discount my next transaction. I told them that I was so unhappy with their store, their policies and their prices that I was going to give them a bad review on Unilocal and was pretty much told by the manager to go ahead and do it.

Don’t go to this freaking rip off of a place. They will try to up sell you as they did to me. The tech said this is a special battery and cost 20 dollars more. Lifetime warranty and free replacements but I hate this place don’t go here. They are not professional at all they are well trained at taking your money bottom line.

I would not recommend this place to anyone. My wife recently brought in my watch to have a battery replaced, this watch has a lot of sentimental value to me so when she told me it was going to be 20 bucks just to get the battery replaced i was hesitant but really wanted the job to get done right so told her to go for it.
My wife left the watch with them and was told to return in 30 min, upon returning they told her that they hadn’t started it yet and that she needed to come back in another 30 min. An hour later my wife picks up the watch, they tell her it is going to cost 32 dollars because it was a more expensive battery and it was difficult to replace, my wife slightly irritated at this point was getting nowhere with the lady she was talking to who refused to go get the other worker that was in the back who had helped my wife in the first place, she decides to pay and goes on her way. I get home and I am looking at my watching and notice a deep scratch that went across the entire backing of the watch, I asked my wife if they told her about it and she had no idea. I go back to the store and speak with another lady who made multiple excuses and basically told me how it could happen to anyone. I explained to her the entire reason I took it to this establishment was so that the job could get done correctly. She asked what she wanted me to do about it, and I said fix it or replace the backing. After about 20 min, a man sitting in the back asks for the watch and says that he can fix it and that I can pick it up tomorrow when they called me. To no surprise I never got a call… I began calling and after a few attempts just before they closed was told my watch was ready. They did a pretty decent job getting the scratch out. But my thought was if thats how it was going to end up anyways and you screwed up, why wouldn’t you let my wife know and tell her that you would just take care of it in the first place? Why waste even more of my time and money to get YOUR issue fixed? Bottom line, I wouldn’t recommend this place to anyone, I will not ever provide them business in the future, they’re deceitful and lack integrity. Overall, very disappointed with their service.

They’re crooks, plain and simple. They said my special watch needed special pins to mount the strap at $ 15 each and to take links out of the special band would be $ 16.95. That’s like $ 50 to put on a watch band and it would take at least 45 minutes. I went to Sears and the whole thing was $ 16.50 and ready in 15 minutes and they didn’t even need to call in an expert for my super special watch band. Long story short, if you need a watch fixed at the Escondido mall, go to Sears.

Very over priced and beware of the up-​selling — $ 44.95 for a simple watch battery replacement. Then charges sales tax on the whole amount not the part amount.
FYI…SMC392 battery goes for about $ 4.49 at Batteries + Bulbs in Escondido.
Google your battery before you go to get it replaced! I did not and got burned.
Westfield North County should be ashamed to have a business like this in there mall.

I had a battery for an expensive watch replaced here and also needed a link added to the bracelet part of the watchband. The initial price quote was so high for the battery that I told them I would go back to where I bought it (Neiman Marcus) and have them recommend another place to fix it. They immediately lowered the price for both the battery and adding the link. Still paid too much but they did finish the job in 30 min as promised and the watch is fine! My tip would be to bargain the price down as they would rather keep the business then lose it over the initial price quote.

My husband walked in yesterday after discovering that Precision Time closed down their kiosk in the same mall. For an Invicta needing a battery replacement and pressure testing of the re-​seal, he was charge almost $ 50 for a 5-​year warranty when Precision Time always did this for $ 30 AFTER tax! After calling to discuss this outrageous charge, I was told they would be happy to remove the 5-​year warranty with a reduction in price to $ 29.99. Wow!!! Still a rip-​off and poor service. My husband has quite a few watches and it is disappointing to see there is not desire to attract repeat business. Won’t take my business there ever again!

Truly one of the worst places I’ve ever encountered. Just needed a watch battery replaced so I’m upsold on a lifetime deal to always get my battery replaced there. Fine, I mistakenly did it– for $ 79.99! NOW they tell me they only have a 5 year replacement deal so no more batteries — PLUS they constantly try and tell me my watch desperately needs a cleaning and will not continue to work without it. Still running of course and NOT spending $ 300 additional dollars with you big rip off artists! I have never written a negative review before on Unilocal but felt others need to be warned off this place!

Had them fix my diamond ting and it broke again. Paid over $ 100 too. Need a result fix now before I lose my diamond.

They were relatively friendly, I suppose. But these people really need to get a reality check with their prices. They charged me $ 20 to get a charm soldered onto a charm bracelet. I only paid it because my mother has been on me about getting it done and I happened to have it with me. But I won’t be returning. I’ll be finding a legitimate jeweler as I need several stones set. Their desire for a quick buck cost them a lifetime of business from a customer who needs quite a bit of jewelry work done.

RIDICULOUSLY OVER PRICED AND EXTREMELY RUDE! The man who does the repairs in the back charges 35 – 45 $ for a dang watch battery!!! I’ve had my batteries replaced for as low as 5 $!!! I only decided to check this place out being that it was convenient at the mall.
As soon as I showed disinterest in his offer, they claimed that was the price for TWO batteries and then INSISTED to open my watch up to see if it was two batteries or one to get proper pricing. There were two so essentially I said no-​kindly and as my watch was being returned to me the man was so bitter and disrespectful– he had a resentful attitude and threatened that he was the only person who will ever be able to fix my watch and that «WHEN» I come back– he will charge me a different price (insinuating next time he will charge more) Horrible customer service. And if you are reading this– you should seriously try and fix the way you speak to your potential customers. Had you been a bit more tasteful and respectable, I would have considered just getting it done out of being desperate for the convenience. Still in shock that any store owner would come at a inquiring customer that way.

I took my 3−4yo Casio Pathfinder in to have the battery replaced. I got a call the next saying that the watch has 4 batteries not 1 and they needed to charge me an additional $ 10/​battery (bumping the cost from the original $ 30 to $ 60). I said no thank you. They called back that afternoon saying that they’d do the add’l 3 batteries for $ 10 more. I accepted.
It took them 2 days to replace the batteries in my watch. When I picked up the watch, it had not been cleaned nor the time set. I will not be coming back here.

This place is not only useless, but far more destructive than helpful. Brought my son’s watch in to repair a loose cosmetic part on the face. The rest of the watch worked perfectly. They repaired it after two weeks and nearly twice the cost. When we got it home we found it no longer worked at all. So, we brought it back and after another two weeks they tell us there is some wheel inside that needs to be replaced for $ 85. So, we end up with a watch that worked less than it did before and a drastically inflated price. The lady on the phone barely spoke english and offered me a $ 15 discount on the repair of the repair. When I told her I wanted to pick it up, she offered a 1 year warranty on the watch repair. I told her thank you, but no thanks since they broke it well enough the first time.
Net result, these people are USELESS! Their Manager is completely out of control. Upper management is nowhere to be seen. Apparently this company operates on the concept of manufacturing more work. This thoroughly disgusts me and my next letter will be to the CA State AG.