Frank Ortega – State Farm Insurance Agent

Really poor customer service thanks for nothing state farm. First when i need tow the lady of state farm said paid with your money then we are going to reimburse the money. The good thing that i have aaa road assistance and take care of me. Then on my renewal the lady on the phone was so rude. You know what i dont have time for that!!! Thanks i’m moving to another company.

Our company has had policies with this office for years, but we have not worked with this team until we purchased the business two years ago. From the start, the team at Frank Ortega’s office did a transition for us that ran like butter, welcoming us into their office and extending us the great rates the previous owner had.
Throughout the year I have to call their office several times (be it a fender bender an employee had, to add or delete drivers on our policies, to changing our policies, selling and buying new cars, etc.) Brian, in particular, is so friendly and accommodating. He always patiently explains the best ways to do things, the way that is correct/​legal, and also the way that saves us money.
The folks at Frank Ortega are good, really good. The entire team is professional on the phone, and they always get on your issue right away. I would highly recommend them.

I love the folks at Frank Ortega’s State Farm insurance! Each and every time I call there with any concerns, they are able to work things out in the best way possible. I am so very happy with the unique customer service they give me and with State Farm. Everyone in the office (Amber) is a wealth of knowledge regarding their policies.
If you are in need of an agent, I highly recommend Frank Ortega!