Graybill Medical Group

If there was a way to give 0 stars I would, was just here about 10 mins ago and I came in because I have had sty on my eye for the last couple days that keeps getting bigger which has now traveled all the way down to my nose, so basically my whole face is getting swollen and more swollen as I was waiting there, I sat there for about 30 mins with one person in front of me and one person behind me… Which both got seen before me, I went up to pay my copay which usually places can just bill it when the receptionist rudly said no, and then my eye starting stinging and watering again so I asked her how much longer and she was like well there are two people in front of you so I’d say about 45 mins… I asked why so long and she said were short nurses, well standing right in front of me were two nurses on their phones… Really?! So I said that’s bs and sat back down and then she came up to me and said never mind 3 hours. So I stormed out and will never go back again

Churn and Burn… get in as many patients as possible… BUT don’t have the back room to properly handle any problems.
I was billed for a lab test that was not conducted… I had to call both the doctors and the lab company two time, spending about an hour of my time trying to resolve the differences between the two companies.
The end result is that the assistant to my doctor wanted to just bill my insurence company to resolve it… That is no answer, that is fraud, and this type of attitude raises heath care costs that are already sky high.
When I told Susie (the assistant) this was not acceptable, she hung up on me.
I then called the customer service manager, left a message, and received no call back.
At Graybill, you are one in a million. Terrible customer service, sorta like going to a fast food restaurant…

I when here because I had something in my eye (piece of metal). I had gone to the hospital and they said I didn’t have anything but I felt that I did. So i diceded to come here and it was pretty fast i checked in and they took 15m and the doctor took a look at my eye and she said i see it with only a flash light. That’s great place to go when you really need someone to care and really pay attention to your needs.