Mastercare

So disappointed in this company! After preparing the house for the cleaners, they called and cancelled saying that their equipmen broke. This is the second time this has happened on scheduled cleaning dates. Had used them previously several times, will not be using them again.

I arranged with the owner, John, to service my mothers house and although I had planned to be there I had a business issue come up. John moved all of her stuff around, she is 82, and did a great job for a fair price. I would highly
reccomend this company. Very professional.

All you people giving Mastercare one and two stars, are you looking for dust out of every corner of your carpet? Or maybe you’re looking to get something for nothing? The first gentleman that came to my home to clean my carpet in April noticed water issues stemming from my bathroom into my bedroom closet and hallway. He called his boss, Mastercare owner John Resnick to come over and run a test. Yes I ended up spending more money than I bargained on. Thank God I did, and thank God that John was able to work with my insurance company and homeowners policy. I ended up getting my issues resolved and my carpet beautifully cleaned to boot. My experience with Mastercare has been quite the opposite. For me, John ends up knocking off 40 or 50 bucks and throwing in a free little service here and there. As for John and some of his other men doing ‘add on’s,’ of course they’re going to suggest add on’s. They have a family to feed. I’m a big believer in establishing solid business relationships that last a lifetime. Trust is a key factor, as is quality, and I can tell you firsthand that Mastercare stands behind their work. They’ve been in business for decades and most insurance companies contract with them. They gotta be doing something right. Thank you John and family. Thank you Mastercare!

I Should have checked Unilocal before I called these people! it would have saved me aggravation, money and my carpet! and maybe my plumbing — he puts the water and carpet fuzz down your toilet!!!
If we were able to do one half of a star I would plug that in. I must’ve had the same person that I read about in another review-​he did not want to be here cleaning carpets! To be fair, we do have large rooms, however the advertisement says 6 rooms and Hall for 99.95. He charged extra for many items because of size and, as pointed out by the owner, we did not read the «fine print» about «additional services». I will definitely look for the words-«no hidden fees» on the next coupon I use!
If this was the worst part –upping the charge to almost double– then I wouldn’t be angry. But I am angry that the carpet was actually ruined in a couple of areas. Owner said that he would come out – which he did– and fix those spots to make us happy. When he came out he basically said, oh, these should have been deep cleaning witch is an extra service charge, I will only charge you $ 60 extra to do these 3 spots. I hit the ceiling and decided to Unilocal in the hopes that no one else goes through this experience with this company! It appears that they have offices in Chula Vista and North County coastal as well. Be careful! And read the fine print!
Carpet cleaners used to be notorious for lowballing an estimate and then coming in and charging you extra-​I haven’t come across this type of unscrupulousness for 30 years until last week. Please be careful and make sure you get a firm quote before you have them begin work and waste your time and money and possibly ruin your carpet/​plumbing as well. Also, be honest, as we did in telling them that our carpet was old and had a few spots in it that they could try their best on.
OH — I have used other Mastercares in the past with no memorable problems.
I hope this helps you!