Micromobile

Had Micromobile come out due to Windows 10 problems. One computer would not load mail the other would not wake up. Support tech spent reset both computer to reload back to Windows 7. Said both computers would come back up normal within a short time and left. Both computers never came back up (4 hours later). Called and talked to a different tech said I could bring both computers in and he would check them for $ 79 an hour. I already paid $ 119 for nothing. Asked if he could have the first tech call me back, was told he could not get through to the first tech. I ended up calling there competitor. They not only walked me through the needed corrections on both computers to restore them 100 percent but did not charge me (Their techs are Microsoft Certified) .
I would NOT recommend Micromobile for anything related to Windows software problems as this seems to be above their expertise.

When we come here, our experience is either decent or unprofessional. The place just isn’t professional. But when they actually do fix something, they do a good job and for a decent price. There’s not a whole lot of places in Escondido to choose from.

fixed and saved countless computer issues our family has had over the years! Honest and reliable. I will never go with anyone else!

Advertised: «If we can fix it in ½ hour or less it’s only $ 39.00» and «Fastest turnaround in San Diego»
Dropped off 1 pm on june 8. Guy at front said it should be done by end of day or tomorrow morning.
June 9. 1216pm, I call. Man says I am next in line. It will be ready in 30 minutes. I arrive 135pm to pay. Lady says he will add it up then I can pay.
Man comes out says it is $ 50 labor and $ 16 + tax for parts… totaling $ 67 something. Do I want to get it fixed? It will be ready in 1 hour.
I said, what happen to «really quick to fix» and $ 39 if can be done within ½ hour as claimed by guy the day before, your website, and previous customers’ testimonies online? He restated $ 50 for labor for iPods and $ 16 for parts. I look for in store signs to back this up and find nothing. I said let me call husband and stepped outside.
I come back a minute later. Man not there and lady was in front desk. I nicely said no to repair. She relays to him at the back that I will not be getting it done and rips papers up. She tells me that he will be putting it back together/​closing it up and will be out in a moment. I saw her drive off as I went to wait and sit in my car.
Meanwhile, I called
. Told him the problem. He said 15 – 20 mins repair $ 50 bux labor and parts. I said I will see him Saturday. (
)
20 mins later, man/​Tech Jose summons me to come back in but he was not there when I got in to retrieve iPod. Lady was back by this time. She said that it would be $ 20. For what!!! I ask. She said diagnostics. I told her that we all knew what was wrong and diagnosing for $ 20 was unnecessary. She says that «right here on sign, it says there is minimum diagnostics payment of $ 39 but iPods are $ 20. I read it and the full sentence says $ 39 diagnostics for computers, printers and consoles. NOTHING or ANYTHING on huge sign about iPods.
I had to go back to car to get wallet. Didn’t know I would be paying not written anywhere nor was I told at any point until I was ready to take the broken thing home that there was a $ 20 diagnostic fee if no go with repair. By the time I got to car, I was thinking. What kind of place is this!!! Eventually I was pissed but still had to keep my composure.
I concluded that $ 20 loss was better than giving $ 67 to poor written and verbal pricing of services.
I finally went in to pay the $ 20 as «credit» on my debit card, thinking I am so going to fight this with Mastercard for services not rendered, false advertising, and just bad business practice. Lady says I have 30 days to use that $ 20 towards getting iPod fixed. I said, no thank you and that I would be taking my business elsewhere.
Before I walked out the door, I asked about the $ 39 on their website. I asked why so-​called customers online said they got the same issue done for $ 39. I asked why diagnose and open up after I said no to servicing it then charge $ 20. She said in the 6 years she has been there, it has never been $ 39 and she said that iPods have always been $ 50 minimum. She said that all items that passes the tech’s desk is always charged the $ 39 minimum, fixed or not.
I came to the conclusion of price due to their signs and 2 people saying that these were a 20 minute/​real quick job. Why not at least verbally tell me otherwise? Why not post price of iPod minimum if it is or has ALWAYS been $ 50 minimum and why not state somewhere or say that the $ 39 excludes iPod even if it is done in less than ½ hour? Was i too wrong to assume $ 39?
Lastly, I also told her that I did not appreciate being told that it would be done at 3 different times and I get there way past when someone said it was to be done and it is still not done.
She says that they cannot start until I know how much it will cost. Then why tell me it was to be done and ready for pick up? And if that is so, why did tech open it up to start on it without my approval of repair and quoted price and then charge me $ 20 because he ran it across his desk, opened it up only to find out what was wrong was what i said the day before: THE EAR JACK DOES NOT WORK. They got that 411 from me without opening it up or crossing it at a tech’s desk.
So why the 2 stars? When I got home to make sure that all my music and books were in there and to see if the earjack was worse than before, I come to find that the ear jack worked.
So as of now, I will not be calling my bank/​Mastercard for the $ 20. I suppose the tech opening and closing the iPod unintentionally fixed the semi-​loose earphone jack. I am still holding on to Saturday’s appointment at other repair place as it might come loose again by then.
The whole ordeal was TERRIBLE. Could it have been better? Definitely! I bet they are great for computer repairs as I only find great reviews about that. Signs and services on computers are VERY CLEAR but iPods out of thin air.

This review is VERY late. But «better late than never», right?
I brought my YLOD PS3 to Micromobile (was referred) and I was pretty pleased with their services. Jose did all that he could to fix it and kept me in the loop with everything he was doing. The first try only allowed the PS3 to work for like 3 days. The second try it lasted less than that. So, we pretty much gave up on it. The cool thing about it is that if they cant fix it, they just charge you a small fee.
I’d definitely go back to them for any other problems. Highly recommend :)

The day we all dread — when your computer stops working. Nooooooooo! My situation was one of those where I knew it was seriously f*cked, but I was hoping someone could save my files because I hadn’t back anything up in over a year. I did a pretty thorough Google search for computer repair near Oceanside, called around and chose Micromobile. They are listed with the BBB and I found a couple of positive reviews on other sites. Plus the price was right.
So I left my precious machine in their hands, and for $ 39 they did a diagnostics. They figured out what happened, and called to say that it probably wasn’t worth it to get it fixed, and I would be better off replacing it. As much as it sucked to hear that, I appreciated the fact that they didn’t try to say they could fix it, and $ 1000 later say its fixed only for it to do it all over again!
So for another $ 130 they pulled what they could off my hard drive — it wasn’t much, but it was better than nothing! And in less than a week, I had my tower back, with the hard drive separate.
They were very free with advice, friendly and punctual. I hope I never have to use their services again, but I will if I do!