Nordstrom

I love Nordstroms! I have been a customer for as long as I can remember. I recently had an amazing customer service encounter at Nordstrom two weekends ago. I was looking for an Alex and Ani bracelet and this wonderful person by the name of Eric at the accessories department help me pick out a combination of bracelets I can wear for an event.

I really like this Nordstrom rack, it’s always clean and tidy. The staff is always chipper and more than willing and able to help with questions, finding different sizes, and returns. The sale selection is always pretty large as well.

Bjorn is a great salesperson! He was attentive, helpful and has a fun outgoing personality! This made our experience at Nordstrom exciting! Nordstrom is one of my favorite stores to shop at, not only because of their products but because I always receive top customer service that makes it enjoyable to shop there! If Bjorn helps you, you are in for a treat!

Patty Moazzeny is my fine fragrance specialist. She’s amazing, and she spoils me rotten. When I moved no problem I place all my fragrance orders thru Patty and there delivered to my door, and with lots of lovely surprises included, and shipping is free!
I have been shopping for my fragrances this way, and thru the Escondido Nordstrom for over 20 years and I have never been dissapointed. The next time you’re shopping for a fragrance ask for Patty You won’t be dissapointed. She really is a sweetie!

I can always expect great service here. Forgot my Nordstom Note and she was able to look it up so I could use it. The shoes will be perfect with my daughters prom dress. Can’t wait to see her all decked out!

The fragrance counter person Janet, spoils me rotten… like the good ol’days! I can get my perfume anywhere, but I only go to Nordstrom in north county because of Janet! Stop by for a dose of «awesome»!

I love this store for their shoe selection. It’s amazing; I don’t think I’ve ever walked away unhappy. The staff is super helpful and friendly, and I never feel like they’re pressuring me into buying anything. My only complaint is that I don’t think they sell Louboutins, unlike at other Nordstrom stores. Pretty sure you have to go to Fashion for them.

I really like the Escondido Nordstrom, especially Ivana M. in the Lancome department. She was extremely knowledgeable about the products and her recommendations were right on. She included some much appreciated samples to use for upcoming travel. In every department I’ve visited at this particular Nordstrom the sales assistants are very friendly and welcoming.

tried to make an appointment for a mastectomy bra several times. Received a call the day i went in for surgery. obviously i was not ready to make an appointment at that time. called a few weeks later never got a call back. since i had a friend in town and willing to take we we just headed over. The fitter would not even come out and talk to me without an appointment! All i wanted was to see what was available. i was given a sports bra looking thing and that was it. for a high end store i was truly disappointed in the level of customer service & care given. You would think if you are dealing with women battling breast cancer more care and consideration would be given. Sometimes making appointments doesn’t work when you are unable to drive yourself!

Janie at the MAC cosmetics counter is absolutely fabulous! I made an appointment for 5:30pm, on a Thursday, to have my makeup done for the Unilocal Fright Night Event. When I got there she was all alone at the counter and apologized that she still had to help everyone else while putting makeup on me (someone called in sick, another had gone home early and her other coworker was at lunch). She was interrupted a few times, but never made me feel like I wasn’t being attended to. I had asked for a red smokey eye (as I was a deviled egg that evening) and although they don’t have a red eyeshadow, she blended a blush and several other eyeshadows to create a beautiful color and it looked fantastic! It was a little dramatic and was exactly what I asked for. She finished my makeup without making me feel over done and was perfect for my Halloween costume. She is a true professional!

Stopped by for a minute to browse while waiting for service at the Apple Store. Nick, from Menswear helped me out and was pretty darn knowledgeable in the field. I left with a good feeling about my purchases and will most certainly be back in the future. Thanks again!

The story goes without saying for great customer service and great items. But it’s the people that really make a difference. If I call to ask for help or to see if there is certain item located in the store, even the operator gives five star service. The people who I talk to you in the store are always helpful and just very sweet.

I love this store. Well organized. Great selection. So many goodies it is hard to concentrate on what you came in for. Customer service is always spot on. That’s how they have kept the integrity of the Nordstrom name.

A nice store, with great service, but the selection is a fraction of what’s available at the larger and posh Fashion Valley location. As an example, Fashion Valley has an entire men’s suit department, but Escondido has a couple small racks. Men’s shoes are similarly limited. For basic shopping, this is a great place, but for a better selection, head to Fashion Valley.

We were in last week looking for a new car seat for our little boy. We were greeted immediately by Courtney in the baby department. She has helped us several times before so I knew she had knowledge on the car seats and what was the Safest for our little one. She spent a lot of time going over the Maxi Pria 85 and all its amazing features. We wanted to take a day or so to think our purchase through and she was very respectful of our decision to do so. She gave us her card and told us to call her anytime if we had questions.
We decided to go back a couple days later and make the purchase. Courtney was not in but her very nice coworkers assured us she would get credit for the sale.
Our baby loves his new car seat and we loved the service Courtney and the others gave. In my own profession I always use the term giving the customer «the NORDSTROMS service» because In fact it’s always the best!!! They go above and beyond and that’s what keeps customers always coming back a model I myself follow! Thank you Courtney we will be back

My favorite men’s store hands down based on selection and customer service. They have great sales and they always take care of me whether or not I’m in San Diego or Seattle love this place

Nordstrom is my «go to» place for shoes. I wear two different sizes (6 and 8) so most stores make me buy two pairs. Luckily, Nordstrom has split them for me all my life. The only downside is that the shoes are a little pricier and I’m limited to whatever their selection is currently.
Most of the time the employees who assist me are generally helpful. I have only had a couple of experiences here where they seemed completely annoyed by my shoe size issue and I’ve walked out.
I came here on Thursday evening to look for some sandals. I explained my situation to the employee and she said «so you want to buy two pairs?» This told me she was new. So I explained how Nordstrom will IMM (intentionally mismate) the shoes for me. She replied «oh, interesting» and off she went to get my shoes for me to try. I was a little leary of how my experience would be given her hesitation and her initial response, but she ended up being really helpful.
After I purchased my shoes and she learned how to handle an IMM transaction she thanked me for teaching her something new.

Nordstrom has one of the best return policies out there from what I have read as well as hearing about them from friends.
However in the Nordstrom North County or at Westfield Mall in Escondido, the salesperson and the assistant manager insisted that the liberal return policy was not the case.
Their return policy has the time limits and requiring receipts.
My guess is that every store manager sets it’s own return policies, not consistent with other locations.

This is the closest Nordstroms from my house… Let’s just say it’s as dangerous to my wife as she loves to shop as it is for me to Harrahs or Valley View as I’m a feen for food!
This location is well lit and spread out. The associates are always accommodating as they make a commission and always love to follow my wife around.

Nordstrom has excelled at customer satisfaction for as long as I can remember.
If this store was a burger chain, it would be In-​N-​Out that serves Kobe Beef burgers. It would nice if they served that at the Café. :)
Quality items, quality service… and when your purchase is complete, they walk «around» the check out counter to hand you your bag.
With all these fancy sales associates, hustling for a sales commission on top of their wages, there is incentive for most of them to greet you, assist you, treat you with impeccable courtesy and service.
This upper middle class department store keeps the shopping experience bar high.
If you appreciate the service you receive from a particular associate, get their business card for future referrals. You’ll get the hook up on future sales events and the inside track on items you don’t usually see on the floor.
It’s like having your personal shopper available on call.