Pacific Sales Kitchen, Bath & Electronics

Kathy was unbelievably helpful. Our gas cooktop wasn’t your average size. The return was a breeze and crossing my fingers that the new one comes tmrw. Installer was helpful as I needed to call him make sure everything would be a go for tmrw. We are having a party of 150 people and having no cook top would’ve been a nightmare. Thank You again Kathy!!! 5 stars!!!

Stay away. Lousy service. had to call 4 times still wrong time and incomplete delivery forgot the install kit. Classic over promise under deliver place. Paul the manager doesn’t care. telling me I’m only one of 2500.

Bought a Maytag washer here with no problems. The price was the same as Best Buy and Home Depot did not carry the model I wanted. The disappointment was with the delivery and attempted installation by a very rude crew of guys that did not represent Pacific Sales very well. The installation crew refused to install because of corrosion at the value. What would have been good was to be told of this possible issue before the install. The lead of the delivery crew was rude to my wife because she would not sign off the delivery paperwork the way he wanted instead of what she thought was correct. In the end I fixed the value and installed the washer, dropped off the old washer at Miramar and got a refund from Pacific Sales in Escondido. The hassle caused by the delivery crew caused a 10 day delay and an extra trip back to Pacific Sales for the refund. If the price is the same I’ll try Pirch in UTC next time.

Walked around for a little bit. We approached by Paul who immediately starting helping us find the right appliances. He was very helpful and knowledgeable. Would definitely recommend this place.

I visited Pac Sales for the first time in February 2016. I was greeted promptly and was told a sales staff member would be right with me. Their selection of appliances are the best by far and so is their knowledge about their products. I had a very positive and informative experience with Dave Sablan. After putting together a tentative order (I pretty much knew which models I liked), I went around to price shop other appliances stores. Pac Sales has the best pricing by far or will match any competitor. I called Dave and told him that I found better pricing and he matched it! So I placed the order with him. 5 appliances! There was no sales pressure to buy. I felt like I was treated very respectfully and had great customer service by Dave. Now, I am not able to have my appliances delivered right away since I am still remodeling my kitchen, but we touch base once a week to make sure they still have stock of my appliances. On the plumbing side of Pac Sales, I had a tremendously great experience with Stuart Bathard. From day one he was super helpful and informative about sinks which is what I was in the market for. He then went above and beyond and ordered a farmhouse sink that was selling out and had it delivered right to the store for me. He saved the day and my kitchen remodel from being postponed. Stuart Bathard gave me exceptional customer service. I am so thankful!

I am frustrated with the extended warranty. We purchased all our kitchen applicances, and washer and dryers… and a couple of toilets from Pacific Sales over the last 20 yrs. I have been relatively happy with the purchasing aspect of our experience. But… from now on, based on my experiences with the extended warranty. I will go back to Sears or B & B appliance.
I am currently dealing with my Kitchenaid Dishwasher leaking. Went the route of extended warranty… and In Short… It is a joke. You definitely «get what u pay for». The repair in total took close to 4 months to supposedly fix. Bottom line I never felt like I could replace the kick plate due to lack of confidence it would leak again. Finally replaced kick plate and sure enough… it «leaked» again… So…call me an idiot. but I called the extended warranty co AGAIN… explained nicely the situation. Also explained I wanted another company to repair. Hung up phone looked at reviews on the «other co» and OMG!!! The reviews were beyond belief… I finally gave up and called B&B…my ²⁄₁₂ yr old DW appears to be repaired… fingers crossed.
Now…my 4 yr old Samsung front load washer is leaking. filling the pedestal drawer of water and then leaking out thru front of washer… God help me please! Called extended warranty since I just paid over $ 200 to B&B appliance for DW. I have appt Thurs. First will see if the repair people show (a&e factory appliance) apparently known for not showing. And I’ll let u know how this issue is resolve. I half expect them to come in and tell me all the things I’ve done to make the washer leak. Ok I get some people are negligent and do stupid stuff out of ignorance. But I’ve been a stay at home mom of 4 kids. The washer was used. and cared for… I couldn’t afford repairing or replacing appliances routinely. I did my research because these appliance had to last. But every time one of the Warrentech sub contracts come in… they look for a way to make u pay for the repair and not the warranty co. Anyway Buyer Beware!
If u had the patience to read this review the bottom line is DO NOT PURCHASE THE EXTENDED WARRANTY FROM PACIFIC SALES!!!
It is a waste of money. Bank it and budget a monthly amount for the inevitable appliance repairs.
Pacific Sales. I have a question for u, ur a big co. And obviously sell a lot of appliances… why do u promote a warranty company that sub contracts with the bottom of the barrel repair companies? The technicians appear to be overwhelmed and under trained. Sears at least hires and trains veterans… yes, Sears has horror stores… BUT…I assure u the number is minute compared to Warrantech pushed by… Yes, PUSHED by Pacific Sales.
Spend a little more and have peace of mind… buy from B&B appliance Escondido… or Sears… boycott Pacific Sales…

We had a great experience here with Kathy in the appliance area and Stuart in the sink and faucet area. They where both extremely helpful in our selection of appliances, sink and faucet.

The in-​store customer service is adequate enough, however they installed our washer/​dryer incorrectly, which ended up breaking the machine and causing a leak after our first use. We called the store to request an exchange for the same product, however they refused to honor it, saying that the item was non-​returnable. I would have understood if we had caused the damage ourselves, but it was the fault of their installer! They offered to have it fixed, but we essentially would have been paying full price for a refurbished machine, so we demanded a new one since the damage was their fault. You would think they could bend the rules a bit, especially since it was their fault — it’s not like we were requesting to return the machine altogether. At any rate, they did ultimately exchange the washer/​dryer, but only after several phone calls and after MUCH arguing with management. If they would have just honored our request to begin with, this review would have turned out much differently. Needless to say, I will not be returning to this or any Pacific Sales store in the future.

I LOVE this place! I shopped all over San Diego County for my Kitchen remodel. I wanted the best dishwasher, gas range/​oven and microwave/​convection I could get within my budget. The staff was so friendly. I feel like I made a new set of friends! They explained every single item and helped me find the right appliance for my needs. I also purchased a new garbage disposal, faucet, water filter and insta-​hot. The insta-​hot is the HIT of the new kitchen! I was able to stay within my budget by PRICE MATCHING! Make sure you do your research and match the lowest price before you leave. The managers just double-​check that it is the exact same item and make the change. The staff stay within their area of expertise, they do not sell every item in the store. This really makes them experts on plumbing, dishwashers, cook tops, etc.
I did not have Pacific Sales install any of my items. They did deliver the larger appliances without any issues. I put the old appliances out of the curb and listed them for free on Craigslist. The really old stuff was picked up by metal recyclers for scrap, the newer items were picked up and used by people that needed it.

I’ve dealt with Pacific Sales several times over the years for «small» items — a sink, washer, dryer, etc. Never had a problem and was always very happy with the items I purchased. More recently I’ve been working with Chris on a complete bathroom remodel. This involved ordering several items and coordinating their delivery to my home. Chris helped me from start to finish with this project, and was amazing every step of the way. The Kohler tub I wanted turned out to be on backorder… Chris quickly found another source and the tub was delivered within just a few days. Same thing with a few other items. Chris stayed on top of all of the missing/​backordered items and made certain that I had them in time for my contractors to do their work. One of the items was delayed because of confusion at the warehouse. When it arrived, Chris offered to personally drive the sink over to my house to make sure I received it.
Although everyone I dealt with at the store was very pleasant and efficient, the «guys» at the Project Desk, and in particular, Chris, are the reason for my 5-​star review. Professional, friendly, funny, and knowledgeable. I was dreading having to sit down and order all the things I needed for this project, but Chris made it easy. He also taught me more about plumbing fixtures than I ever thought I would know!
I should add that I was in the store several times, and unfortunately had to witness a couple of «unpleasant» situations between employees and customers. Both times the Pacific Sales employees (front desk) were courteous and patient, even though the customers they were trying to help were being extremely rude and aggressive. Great job ladies!!!
Before purchasing everything from Pacific Sales I had visited Ferguson in Vista. It seemed to me that their salespeople were not as knowledgeable, and not nearly as helpful. Their prices were slightly higher on all the items I ordered.

If you’re looking for appliances come here first! Great deals and awesome sales people. Ask for Bobbie, not only is she funny she is also very knowledgable about the products.

They say that they deliver, install, and remove the old appliance, but when you read the fine print, it doesn’t apply to microwaves. They deliver and remove, but don’t install. You need to call an installer on your own. The list they gave me included several options, and the two that the salesperson checked off and said were «the best» were both out of business. When the microwave was delivered, the delivery person said that he could come back and get the old one within 30 days. We found a good installer and he did a great job.
When we called Pacific Sales again to come and pick up the old microwave, they said that’s something they do NOT do. We explained what their delivery person said, but it didn’t matter. We still have our old microwave. It appears that we will need to bring it to the landfill and pay a fee to «recycle» it. We’ll be buying appliances elsewhere in the future.
Best advice, get your microwave someplace else. Find a place that takes care of the delivery, installation, and removal.

This place will really work with you and explain what you need. Kathy is amazing and very knowledgeable. She explains your options and the brands and the pricing. Not everything is as expensive as advertised they will match pretty much anything you can show them online. They arrange all the deliveries and are typically timely. I even had a complicated return/​exchange in which scheduling issues arises and a nice gentle from the store actually came to my house and did the exchange so as to not have to alter schedules. All in all they do what it takes to make everything work out. I bought and entire kitchen.

Pacific Sales kindly replied to my review by asking me to contact them if I ever needed help. Since he left no contact info, I presume he wanted me to wrangle with the phone tree again — my main area of complaint!
Pacific Sales! Please allow customers to call the store (instead of Kentucky) or give us a way to check online if orders have arrived. Really, are we customers so annoying or intrusive that we must be routed through far-​flung call centers to ultimately have a call answered at the local store?

We purchased a Whirlpool fridge from Pacific Sales in 2013 with the extended warranty. Our fridge recently started leaking from the bottom and were put in touch with Warrentech who sent out guys from Antech to fix the problem. We were told that we had a clogged drain pipe due to 6″ of frozen ice and in order to fix the problem, we’d need to unplug the fridge for 72 hours to allow the ice to melt. After it melted, we then needed to wait an additional 24 hours before placing our food back in the fridge.
Antech didn’t actually didn’t actually fix the problem. They simply installed a new drain kit below where the problem was actually occurring. I wasn’t happy with the solution being provided given that we have kids and asking us to go 72+ hours without a fridge seemed extremely unreasonable and an unacceptable solution. I called and spoke with Warrentech supervisors numerous times and was told that this was the requirement to fix the problem and there was nothing else they could do. They wouldn’t provide an allowance on a rental fridge for us to use while we performed the «required» solution. However, they would provide an allowance for food loss. Why they wouldn’t provide an allowance for a rental (which would be cheaper for them then paying the food loss allowance) is crazy to me.
Thankfully, Susie Dovel from the Escondido Pacific Sales store was a HUGE help. Without her assistance in helping me find another solution, we would have been stuck. Susie played a significant role in helping us obtain a loaner fridge during the time we needed to unplug our fridge so that our food didn’t spoil and we were still able to eat without being inconvenienced. I cannot say enough great things about Susie. She was very sympathetic to our situation, always responsive and got back to me right away and truly put in 110% to help us find a solution. Because of this customer service experience, I will highly recommend Pacific Sales to any friends and family.

When our built-​in bottom mount refrigerator broke and couldn’t be fixed, we visited Pacific Sales in Miramar to look for a replacement and waited over 30 minutes for a salesperson to look our general direction. While that store had the fridge model we wanted, I was not happy it took so long for assistance on a very slow Wednesday afternoon, especially for such a large ticket item.
So, we went to the Pacific Sales store in Escondido and were greeted immediately by the very polite & professional John Belt. Turned out the Escondido store also had the fridge we wanted in stock! We got a great deal, the staff was super-​friendly and easy to work with.
Sorry Miramar store, you missed out on a $ 5k+ purchase.
I highly recommend the Pacific Sales Escondido store.

I bought some appliances from there old location in the 4H ranch area and had a good experience so I decided to return when I needed a new dryer. It had been years since I bought my washing machine and they still had me in the system to see what I bought previously. The model I had I bought was no longer made and they pointed me to some similar models. It worked out for me so within a week after walking in I had a new dryer set and its been working well since I had it installed. Delivery was fast and efficient. They gave me a 4 hour window the night before and called within an hour of delivery.

Good customer service, from the sales floor to the cashier, to the guy helping me load my truck.
Huge variety of options! If you’re wanting to compare, this is the place to go.
Great prices. And if you’re looking to save money, they have a large area for clearance appliances.
I highly recommend Pacific Sales in Escondido.

This is a great place to come for dreaming… not so much for buying, well, unless you can afford it. I love drooling over all of the amazing appliances and electronics here, but the prices are out of this world. I know that some brands are just pricey like that. I mean I’ve been dreaming of a Wolf stove for years, but I am content to just gaze upon it here at Pacific Sales and rub my cheek against it a little. I was also excited to find out that those SubZero refrigerators I was coveting were counter depth, which I hate. This is a good thing because it helped me get past my block of buying a new refrigerator because I wanted the SZ. I was freed by my visit to to this Pacific Sales location! The thing that gets me is the regular every day brands that I can buy other places. Um, why are THOSE so expensive? WEIRD. I guess you must be paying for the service?
We did talk to a few employees, but mostly we just browsed on our own and it was fun looking at 4D tvs and gorgey refrigerators and beautiful sink bowls.
Overall, this is a fun store to visit, but it’s not likely I’ll do much buying here.

I would give this place a zero star rating if I could.
I purchased appliances from them on a newly opened Pacific Sales Card (range, dishwasher, microwave, and refridgerator that I ended up returning. They actually charged a best buy card that I had previously had and have not even used it for over 3 years! I cannot even believe they considered charging the OLD Best Buy account! Due to this charge, my BESTBUY account is being charged late fees/​debt protection fees, and all bs. I’m currently spinning in circles with them at the moment and being transferred from department to department. They keep telling me to check back within 1 – 2 billing (60 days of erroneous collection calls and emails!) cycles and possibly the fees will be reversed.
This is all due to the LACK OF TRAINING that Pacific Sales provides to their employees.
From a very unsatisfied customer. I will not be bringing anymore business Pacific Sales/​Best Buy anymore. For all your needs, you can purchase from Home Depot/​Lowes as they will match prices and provide much better customer service.
Feel free to message me about this review. But beware, im on tilt and may raise my voice at you unintentionally.
Happy Unilocaling,
K