Palace Herbal Spa

Stay away horrible business practices and subpar service. They have mandatory tips and nasty attitudes towards anyone that challenges it. I shouldn’t be forced to tip and if you feel that your massages are worth more than you are worth more than you are receiving for them then you should just charge more for them. Noooot have «mando» tips and try to strong arm customers into paying them after they have received the service. No bueno. Shame on you palace spa, def not coming back.

This is my second time here and I am happy to say that the service is fantastic! The first time in I tried the foot massage which came with a bonus neck and shoulder massage. Both I feel were an excellent value.
This time I opted for a 30-​minute full body massage and it was truly awesome. The therapist continued to check in with me if he went too hard and would back off as needed. The pressure was wonderful & again the value was fantastic.
The music is nice but the décor is dated. However, it is clean and the people are friendly. Will definitely return.

ok massage.
HORRIBLE communication.
Rip off, charged me for services not ordered.

omg. wish I would of read the reviews. this was possibly the worse massage experience of my life.
the guy didn’t know where anything was, constantly fumbling around for things.
I got the 20 min foot massage (actual time 14min)
10 free chair massage
20 minute Head reflexology therapy (pure torture) basically he just scratched my head like i do my dogs but for about 15 minutes. the brochure says all kinds of things about cranium and face. he didn’t do anything on my face. When i mentioned it at the front desk, now they forgot how to speak english.
they charge a $ 1 extra if your paying with card to boot. after paying $ 56 i feel abused and definitely not relaxed. ouch!

Okay I can say «I tried» to give this place a second chance! But nope was not happing. My co-​worker and I are managers and we do things to keep the girls modivated, the girl who sold the most gift cards always says how she’s sore or in pain so we were looking into buying her a massage. One night a women was walking past our job door and I poked my head out the door and said «excuse me, can you please tell me your prices?» This lady threw her hand in my face and shook her head NO! My mouth dropped along with my co-​worker! It was rude! I’m glad I stopped and collected myself because I was about ready to snap!
Let’s say I WILL NOT try with this place no more! When a business is hurting for customers you don’t brush clients away, you just don’t do that. Sorry but employees should strive for the best in a business even if they’re renting booths.

I moved to the area 6 months ago and I’m in search of a good massage place. If I find one, I like to go a minimum of once a week possibly more because I’m in the construction feild and need some work on my body. Well I have to say this is one of the worst massage I have ever had. I don’t know the lady’s name that massaged me but it felt like she had a feather in her hand and was tickling me with it instead of putting any pressure with her hands. She applied to much lotion on my legs and feet. I approached two workers outside the massage place that worked there to tell them I was very unhappy and they said sorry we no English. I will never go back and I will let all my construction co workers know to stay away. Before going I should of looked at the Unilocal reviews oh well.

Stopped in for a foot massage and got a free chair massage to boot. Kinda weird experience so I’m not sure i’ll return but yes they did a wonderful job at massaging my legs and feet. First they soak your feet then do a pretty hard pressure massage. I tried to relax and close my eyes but it was hard with them staring at you.
The chair massage was very unpleasant and I felt the whole time like he was going to push the chair over.
Next time I’d request just all legs and feet and I would bring a friend to make it more fun.
This place is nice if you feet hurt and your in a rush but not somewhere I’d go on a reg basis.

Horrible!!! If I could give them less then one I would! They are rude and get pissed because they can’t understand me?! Learn English its a Bushiness!!!

This place can be hit or miss but, the prices are reasonable and they can always get you in. As a tip, they typically have a Groupon for $ 48 for a 70 min. massage :)

Received a coupon in the mail for $ 40for an hour massage. No english was spoken. Massage room had three tables separated by thin paper (literally) walls. It was cold. Very cold. I was covered only with a thin sheet. Within ten minutes my feet were frozen. I asked for a blanket (using sign language). No blankets (evidently). A hand towel (yes, a small, thin towel) was found and put on my legs. I froze. When paying gave a $ 5 tip and was treated with scowls and comments in Chinese to co-​workers in a tone that was clearly derogatory.

I really, really like this place. Maybe you have to go in knowing that it isn’t a real spa as in La Costa but it is very relaxing. I love that you can walk in and get taken care of. For $ 40 you can get a 30 minute foot massage/​reflexology and a 10 minute chair massage. To me, that is a bargain that leaves you feeling refreshed and not broke! It’s in a busy shopping center but once inside the small space, the outside world slips away. Very peaceful.

i love this place for a quick massage.

Stay away.
As a wellness director, I’ve been fortunate to experience and work with the best of massage therapists.
I hate to say it, but places like these (along with chair massages in the middle of the mall) are the lowest of the rung. You’re treated more like a frozen steak than a human being. The therapists will talk behind your back condescendingly, and heaven forbid you leave an unsatisfying tip – they’re always so entitled to a large tip, whether or not it was earned.
A proper therapist should:
— Be an expert in the human body a teach you a little.
— Examine your health history
— Ask you about any ailments or what’s bothering you
— Adapt to the feedback you’re giving him/​her during the massage. Too much pressure? Not enough?
— Not think they always deserve a tip!

I’m glad I didn’t read the reviews on Unilocal before arriving for my one hour acupressure massage… It seems like there are some crazy reviewers for this one.
I purchased a Groupon deal for this spa in December and it expires in a couple weeks, so I called to make a last minute appointment for yesterday.
I had no trouble, although you can tell the English of the staff is pretty limited. When I arrived there wasn’t a lot of ceremony or instruction, they just led me back to the table and left for a few minutes so I could change. They were friendly and courteous, but thankfully this wasn’t my first massage!
The massage itself was WONDERFUL (5 stars). The pressure/​intensity was just right (much better than my experience at Massage Envy, which was way too soft), and at least 5 times during the massage I was asked if I was doing ok or if the pressure was too hard — which I would imagine is great for people who can’t handle anything too intense. The massage lasted the full hour and covered everything.
A couple particular things — my therapist was able to hit great pressure points on my back. Also the foot, hand and arm portions of the massage were amazing. I would go back for foot reflexology in a heartbeat.
The one less star is only for ambiance. I wasn’t expecting anything too luxurious, but the three massage areas are only separated by bamboo and paper wall-​dividers so you can hear everything. It was quiet for most of the time with soft music playing in the background, but a couple times I could hear a guy groaning in the next «room» over, which was a little awkward.
Overall it was a great massage and a good experience, and I’d return!

When I arrived I had to wait a few minutes for someone to open up the spa. It was
freezing in there and although there was a heater in the massage curtained off room,
the cold ruined my ability to relax. Since the gentleman was the only person there, he had to leave me on the table when the phone rang or customers came by! Even though the technique was adequate the environment was cheesy and I will never return due to my experience.

I would like to first point out that my boyfriend bought me a groupon for $ 49 which included a 40 minute massage and 20 minute foot reflexology treatment. I admit, i waited too long to use this groupon, it expired on March 19, today is April 10 (my birthday). Yesterday i called and made an appointment, mentioned exactly what my groupon was, although i did not mention it was expired. I wasn’t worried about it being expired because in the fine print it says i will at least get services up to the price i paid for the groupon, which is $ 49. One weird thing was when i called yesterday, she gave me a different address to go to, 440 west felicita ave (Yi Spa). Not what the groupon said but okay. I get there this morning, there is one guy sitting all alone in there… I tell him i have a groupon (same thing i told the lady yesterday on the phone) he looks at my groupon and then calls someone.
He gets off the phone with some lady (who sounds pissed, i couldn’t understand her, but i could tell by the sound of her voice) He then tells me thats its expired! Yes, i know how to read too, thank you. I inform him that i should be able to get a service worth the price that i paid, i deserve something worth the purchase price. He is confused. He calls the lady back, and after a minute just hands me the phone.
Yada, yada, yada… i know its expired, but the fine print clearly states, «if not redeemed by the discount voucher expiration date, this Groupon will continue to have a redemption value equal to the amount you paid ($ 49) at the named merchant for the period specified by applicable law. The redemption value will be reduced by the amount of purchases made. This Groupon expiration date above, the merchant will, in its discretion, (1) allow you to redeem this voucher for the product or service specified on the voucher or (2) allow you to redeem the voucher to purchase other goods or services from the merchant for up to the amount you paid ($ 49) for the voucher.»
Okay, option 1: allow me to redeem the voucher for the product or service it says on the voucher — no
option 2: let me choose another product or service worth the price i paid– no
Instead i pretty much get yelled at over the phone saying i have to get the exact same service it says on the voucher and in order to do that i have to spend an additional $ 50 (because the service is worth $ 100. NO Im not going to spend a total of $ 100 for a 40 minute massage and a 20 minute foot reflexology treatment especially when there are signs everywhere saying for $ 20 you can get a 40 massage. So why wouldn’t i just spend $ 40 for an 80 minute massage?
I told the lady on the phone what groupon says i should get, she says no, call groupon and get our refund!!! We cant do that!!!
My boyfriend immediately called groupon, they told him exactly what we thought they would, i should have gotten another service worth the price we have already paid. They tell him to call the place, he ends up talking to the same lady i talked to on the phone. and we hear the same story i heard when i was there. no no no thats not how it works, call groupon and get your refund!
How do you expect to keep your shop open when you are so completely rude to your customers, even after my boyfriend tells her that we will be writing reviews of our horrible customer service experience here. She doesn’t care… so here is our experience, please take my story into consideration before you decide to go into either Palace Herbal Spa or Yi Spa!!!

for feet massages, they are great. if you are looking for a «spa experience» then this probably isn’t your place. if you are looking for someone to massage your poor, tired feet, this place is it. the reflexology foot massage is wonderful and included is a 10 minute chair massage that was also wonderful. i have never left there not being relaxed. their prices are reasonable and i have paid lots of money for «spa experiences» in san diego, in vegas, and out of the country and paying more doesn’t mean you get better massages. so, for the price, this place is great. no, they don’t speak alot of English but they are super nice. the Okinawan scrubs are great too.
i am a fan and go there regularly. if you can make it when they are not so busy, you get a quieter time and can relax a bit more.

Not exactly a run-​of-​the-​mill spa experience, but a great, vigorous massage for the more adventurous consumer.
I purchased a Groupon deal and promptly forgot about it until it was about to expire, so I called needing a last-​minute appointment. They were good sports about working me in the next day at a relatively convenient time.
This is not (as other reviewers have said) the kind of touchy-​feely aromatherapeutic Enya-​playing place where they ask what *you* want; they do their own thing here, and communication can be a little tricky. The three therapists on site during my visit didn’t appear to speak much English (beyond being able to tell you to turn over, take your shoes off, the bathroom’s down the hall, etc.) … if you have any specific issues or requests, it would probably be wise to address those with the person on the phone when you make your appointment. Her English seemed to be much better.
My massage was juuuuuust this side of a little too rough (I am, admittedly, kind of a wimp), and there were a few moments where I was on the verge of saying something, but then it’d ease up. Afterwards, though, I felt fantastic. I have some issues with my neck after a car accident and it gets out of whack pretty easily, but after my massage it felt terrific.
If I could give the reflexology foot massage ten stars, though, I would! This was absolutely awesome … just the right amount of pressure and intensity, and my feet feel fantastic. I’m definitely coming back for another one of those.
This is not the kind of spa that *pampers* you, by any means — there are plenty of other places to go for that. This is straight-​up therapeutic.

I am one of those people who jumps through the roof when someone touches my feet. Heck, I can’t even touch my feet without jumping! So imagine my surprise when I was able to not only tolerate a half-​hour foot massage, but I enjoyed it, and relaxed so much that I fell asleep while being massaged!
Because I have «foot issues» I made sure to get the masseuse’s name: Jili. Her technique was excellent, although her English, not so good. During the foot massage, when she hit a particularly sensitive spot, I jumped and she would ease up. Then she «snuck up» on the sensitive spot in order to be able to work on it without making me jump. Good job.
I also got a 10 minute chair massage from her — «chair massage:» that’s where you’re sitting, leaning forward on this wooden structure, with your face and body completely supported while your back, neck and shoulders are massaged. Ten minutes was a tease. She did an excellent job and I’m sure she went a little over-​time (maybe a lot over…).
The place is clean and the staff is very attentive. The only caveat is that none of them speak or understand English, which makes communication totally impossible. The card says they are a «licensed alternative health care clinic» which sounds a lot more ostentatious than outward appearances would suggest. They offer a wide array of foot massages as well as neck /​shoulder, and full body massages. Reasonably priced (my half hour foot massage and 10 minute back massage was $ 53, including a substantial tip.

I’m not big on massages, but when I went to Golden Spoon next door, I stopped outside this place to look over their price list. Curious, I stopped by a week or so later for my very first foot massage ever, and when I left, I was so relaxed, that there were no words to describe it.
I came back today for my first 60-​minute full-​body massage, and I feel so good. It’s as though the kinks in my shoulder and lower back have been temporarily resolved. I am eager to make this a monthly ritual.
This is definitely the best $ 56 (including tip), I’ve spent this summer.