RadioShack

Worst customer service and store policies! DO NOT SHOP HERE! Take your business elsewhere. Tried exchanging an item that they sold me that was wrong for what I needed and was told too bad they couldn’t help me.

Larry, the Manager at Radio Shack was incredibly helpful while I was determining what kind of international charger/​converter I needed. He searched around to obtain the voltage of my mac adapter charger for my laptop, and even opened up a new charger to double check and confirm that the international adapter I wanted to purchase would work. He went above and beyond a customer service representative, and I would recommend anyone who needed any electronic needs to go to this Radio Shack and speak with Larry!
Thanks!

Walked in 10 minutes before they closed. Two employees that were not happy they got a paying customer. No greeting, when walked up to the register while there 5 minutes left, I was not acknowledged and had to ask what register to go to. When asked, her response was, «doesn’t matter». They had the door locked already before they were closed. Bad customer service.

This is my third time coming to this RadioShack and the service is always the same. It’s really great! It’s nice to know that the workers here are honest and helpful. They multi-​task to their busiest times, and yet focus on delivering exceptional customer service. I was helped by Jared who was very nice as well as he got help from Gloria from Fallbrook’s location. Upon the purchase of four cell phones and getting the shields added on for the phone screen protection I was there for a few hours (a long time I know because we would let him help others while we waited in between), and even left and had to return because of printer issues, however their demeanor and professionalism was astonishing as I saw how they assisted me and also witnessed firsthand how handled some crazy and irate customers to turn the situation around. They are down to earth and up front about everything and testimonial which shows a great solid staff who runs the store well even though they were short staffed. All in all five stars for Jared and Gloria!

I purchased a Samsung Note 2 from the El nortre radio shack store in escondido California about 5 months ago. RS department/​company cancelled my contract without ever notifying me. I find out that the agent who sold me the phone/​contract never inputed a contact number, email address or cell number associated with the new phone that I gave them so, when my bank change my card (fraud), RS never notified me of the lapse in payment.
When I went to the store they had a difficult time finding my contact. When they did, they said I needed to call your Tech support and that it was MY responsibility to contact them. When tech support realized the info was missing they apologize for their error and said I should contact Account Service. No transfer. When billing said that they could not reinstate even though they agreed the error was from the agent, POLICY did not allow for errors from Radio Shacks end to reinstate. Initially told no supervisor/​lead avaialable (lie) but when pressed, i was ablee to talk to a Supervisor (possible name aka Tracy). Again she said sorry and I feel I wanted to file a complaint, said that it was again MY responsibility if I wanted to complain to radio shack in general, it was again MY reponsibilty to go FIND the complaint email address at the Radio Shack website.
1. No ownwership to solve customers problem (Store, Tech support, billing or «upper level» leader).
2. No desire to help with an issue that was clearly an error by RADIO SHACK.
3. Your company took 5 months of money for services that I KNEW the first year was covered by samsung. Yet, I still chose your insurance plan because I have bought my last 5 phones through radio shack rather than directly with Sprint or Best Buy because of my loyalty to Radio Shack (2 moto, 2 iphone, 1 tablet and this samsung phone).
Too bad that this is how you treat customers (especially your loyal ones).
At this point I have a «good» selling story to give to all of my trainers, frontline agents (~1,200), Sprint Associates and/​or Best Buy sales agents. Not to mention Unilocal,Annies List, Yellow pages, Facebook and Twitter.
By the way, since niether the store, tech support or billing again never asked for my email or phone I, the customer, will do the proactive thinking and give it to you if you want Ref # 3 589 854
I gave your company 2 weeks to respond — still waiting. I will have bought a new phone from one of your competitors.
I am not a yeller, a person who ever curses or a general complainer. During the call I never raised my voice but I guess politeness does not get get the same reaction as a person who is the opposite of me.

Good place and nice people!