S & R Towing

S&R Towing Items were stolen from my when it was towed by car the manager Rick answered my first call but I can’t get the owner or Rick to call me back! I plan on filing complaints with my insurance company and CHP I gave them the benefit of the doubt but three week of calling three to four times a week Was more than enough! Beware! S&R Towing I was taken to the hospital while their driver helped himself to my things and they refuse to take or return my calls owner three weeks!

Louie was the coolest guy ever! Made a really stressful situation allot more bearable. Definitely use this company

Sarah helped us out big time last night. She was extremely friendly and kind. My car started glitching out after parking it and taking the key out and then coming back to turn it on. It was so odd but then she gave us a jump and it worked. But about 10 minutes later it did the same thing. We called her and she turned right around to help us. She was funny and probably the best person to help us with it. I give her mad props because I could never have been okay without her.

These guys are terrible. Maybe on a slow day they might be ok, but not my experience. My insurance set me up with this company to pick me up 1.5 hours after I called. It was ok though because I was not waiting, but taking my daughter in another car to meet them where she had left the car. Where it became bad was when they didn’t show up on time even though there robo message said they were on time. So we had been waiting for 45 minutes and they were now late. I called the company and they said it would be another 45 minutes. If your counting, that would be 2.5 hours after I called. We didn’t have much of a choice, so we waited. an hour + and another robo call. An hour later we called back and asked what was there problem and they said it was a really hot day and everyone’s car batteries were blowing up. Still counting 3.5 hours. They said it would be another 45 minutes. That would be 4 hours and 15 minutes. Well I might have been born at night, but not last night so I realized they were full of it and called my insurance company. They said I could wait for S&R or they would send a new company out, and it would take an hour. Well I knew by this time that S&R was not honest and so I changed to the other tow truck company. If you use this company don’t expect to get any customer service and if they have any issues expect to be lied to.

I finally spoke to the manager, Rick Johnson, and we agreed that his driver must’ve been in the wrong site parking lot.
We also agreed that the dispatcher (s) would do best to get any information that distinguishes your vehicle from similar vehicles – because that can happen. Also, to get clarification on which site parking lot, in the event of multiple.
He was courteous and understood that my keys were in fact noticeable. Although didn’t get to actually utilize their service, I’ll upgrade my rating based on our conversation behind the fact.

I was having the worst experience ever with my car, I took it to the mechanics to get it fixed but they just ruined it even more. I was at a loss because my gas pedal was broken and my car couldn’t be driven but I was at work.
I got great assistance from this company and they arrived exactly when they said they would. I wish I could remember the name of the employee who helped me out because he was so nice and friendly. He took his time to make sure my car was properly taken care of and he even sat there smiling and listened to me ranting on.
Very excellent!

Honestly, one of the best companies to work with! Cheap rates, friendly drivers, and very prompt. I’d highly recommend them!